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iVET360
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A veterinary hospital’s training program is extremely important for the present as well as for the future of the practice. Often, we see the training protocol that is outdated regarding medicinal improvements and changes in employee learning styles. In this example, we were approached by a client who had inconsistent training methods, which resulted in a lack of accountability and new hires who were confused and uncertain. After careful analysis, we were able to mend their program, which revealed very positive results.
https://ivet360.com/hr-training/training/
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It’s easy to believe that in order to make the perfect hire, all you need to do is post an available job and wait as the high-quality candidates will come flocking. In this already difficult hiring environment, this isn’t always the case. At iVET360, we wholeheartedly understand the importance of building an outstanding team to fit your company’s culture. A hospital came to us struggling to find candidates for several open positions. After a thorough analysis, we revamped their postings to include details that would entice candidates. Read on to see the results.

https://ivet360.com/hr-training/recruiting/
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Most practice leaders dislike talking about legal compliance, but in this litigious age, it is important that hospitals be fully compliant with local, state and federal laws. This particular two-location practice was recently acquired by new owners, who were unaware about the specific laws and policies in their state. We knew the precarious situation they were in, so we immediately went to work and prioritized their legal struggles to help them avoid any unfortunate, messy incidents.
https://ivet360.com/hr-training/legal-compliance/
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Employee engagement is not just about making sure the team is being efficient—it also has a lot to do with feedback and leadership. For this case study, this hospital had low team morale on top of a pending class-action lawsuit hanging over them. Working with them, we strengthened their team building and team engagement, and helped their future by developing a new-hire and ongoing training program.
https://ivet360.com/hr-training/employee-engagement/
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Most supervisors aren’t in their role because they are great leaders, but instead because they were great techs or great receptionists. If we don’t offer them leadership training, they can quickly ruin an excellent team, driving out the best performers. This vet was looking to empower their managers in order to free up time for the hospital owners. Read on to see how we helped them with this.
https://ivet360.com/hr-training/supervisor-skills/
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When we compare hospitals that struggle with performance management, they often have unrelated circumstances. Are there communication issues? Client service concerns? Training deficits? This particular hospital needed guidance on compassionate, yet firm leadership to boost their morale and increase accountability.
https://ivet360.com/hr-training/performance-management/
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Call tracking involves placing separate telephone numbers (that all route to your main hospital line) on every marketing piece your hospital creates. This way, you can find out exactly which marketing initiative got a client to pick up the phone and call you. If you’re not tracking calls, you’ll never know the true value (or potential value!) of your hospital’s website. Here we break down call tracking and why you need to be doing it for your business if you aren’t already.
https://ivet360.com/why-your-vet-marketing-isnt-working/
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Those darn millennials are at it again. Veterinary conferences across the country have cautioned doctors and practice managers against hiring millennials, claiming that they will negatively affect your hospital’s culture. However, our very own Heather Romano argues that embracing millennials and using their strengths will ultimately benefit your hospital. https://ivet360.com/are-millennials-bad-for-vet-hospitals/
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The experience a client has within a practice determines whether they will return, and what they will tell their friends, families and social media. Here, we examine a practice that was experiencing stagnant revenue—with our help and our outside perspective, we helped them improve their client relations to eventually dig them out of this hole.
https://ivet360.com/hr-training/client-experience/
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