Response from the owner - 3 months ago
Hi Debashis, just wanted to reply and see if we can clear up some of the issues. We have a liquid repair attempt that is 250.00 for your model. This is an attempt that is all labor -- it is successful often but was not in your case. Your computer required the $599 more extensive logic board repair service. At that time when we contacted you, you should have been given the option to cancel all repairs if you did not wish to repair the logic board. I'm not sure if that was communicated well due to your feeling that you had no option but to approve the 599 charge. The logic board was first cleaned and then repaired upon your approval. It was not replaced so we wouldn't have the old logic board to give you or show you because it's still in your computer, but repaired now.
When you were in our shop, it did not seem like you had a problem or complaint. Now that it is clear that you are unsatisfied with your service, please contact us Monday and we can see about resolving your concerns. Thank you.