This company is a complete scam! I never received a service because it doesn't work! Followed their instructions to a tee and nothing was recovered. I selected what I was attempting to recover from iOS (not sure if it was what I wanted to recover because the preview was scrambled here and there however, it doesn't matter since I wasn't able to recover anything anyway) I selected recover w/ my phone plugged in and then spent over an hour waiting for the recovery to occur while the wheel spun and spun then finally it just stopped and nothing was recovered. I tried this THREE times not including the first time with the trail. So after HOURS and HOURS and HOURS I gave up. I have no interest in working with this company further. I meet the refund policy and still after 5 maybe 6 emails going back and forth with the representative.. she tells me, I should continue trying. What do you expect of your customers?? I have better things to do then continue additional trials and tests / attempts that in the company's words 'may' work! REFUND MY MONEY, your product is a scam!
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