Response from the owner - 2 months ago
Thank you for taking the time to share your concerns with us. Guest satisfaction is our top priority and we truly value your continued patronage at Hyatt Regency San Francisco. I am very sorry for the issues that you have encountered in recent stays with us regarding reservations, your room assignment and unsatisfactory assistance from our front office staff/management. It is disappointed that our resolutions and compensation offered were not to your satisfaction. This is certainly not the lasting impression that we would like you to have of our hotel. Should your travel plans bring you back to San Francisco, I welcome you to reach out directly to our on-site reservation agents or our Guest Experience Manager so that we can best address your needs and ensure that your accommodation preferences are met. Again, I apologize for the frustration and disappointment that you have experienced and I hope that you will allow us another chance to better serve you in the future.