Response from the owner - a year ago
Dear client, we are sorry to hear you have such an unpleasant experience. Our hotel is designed to hold conventions and congresses that is why its location has to be where it is, otherways there would not be enough space. All our food is served fresh and with right temperature, however we are sorry if it was not like that at that moment. Anyone can sit wherever they want, but since you were part of an airline group we think that might be part of having you controlled. There is no pharmacy within the hotel unfortunately.
Regarding the AC all the rooms work putting your key-card inside a whole that works as a switch so when you leave the room (with your key) the electriciy - along with the heating/AC system - stops working; that's designed for safety reasons. Thank you for sharing with us your experience in our hotel. Kind regards. Social Media Marketing - Hotel Auditórium Madrid