Cover photo
Verified local business
Spruce Hill Resort & Spa
Spa Resort
7 followers|364,529 views


The Hills Health Ranch has a new profile photo.

Shared publicly  - 
Welcome To The Hills Health and Guest Ranch
Add a comment...
Contact Information
Map of the business location
4871 Highway 97 108 Mile Ranch, BC V0K 2Z0 Canada
4871 Highway 97CABritish Columbia108 Mile RanchV0K 2Z0
Spa Resort
Google+ URL
Your Activity
Make a Reservation
3-star hotel
Book at
Booking links sponsored. $82 incl taxes & fees
Write a review
Review Summary
16 reviews
5 star
19 reviews
4 star
26 reviews
3 star
33 reviews
2 star
21 reviews
1 star
6 reviews
Retreat on a 20,000-acre ranch offering low-key rooms & chalets, plus many spa & fitness options.- Google
"Have hiked, horse backed, and enjoyed the spa services."
"The staff must rotate regularly because they have no clue how anything works."
Scrapbook photo 2
Scrapbook photo 3
Upload public photo
All reviews
Judith Van Rassel's profile photo
Judith Van Rassel
a month ago
Booked a room, lights did not work, sparks were coming out of socket.were moved to another room 3 times, rooms were not clean. Ended up in a cabin.Shower head sprayed water in the rest of the bathroom and the prongs of the 4 socket plugs were loose. Curtain rod came off when closing the curtain, wallpaper loose from wall.Bedding was clean. The place is run with minimum amount of staff.The remaining staff cannot keep up.The place is owned by mostly non english speaking people, who do not care about labour standards.The pool is not in operation. Rodents have a free run of the lobby, kitchen and laundry facility. The location is beautiful and it could be a successful business with positive credentials. However with staff quitting all the time, the minimum standard cannot be achieved.
• • •
Margaret Dahl's profile photo
Margaret Dahl
a year ago
over the last 25 years we have stayed at the Hills 3x's. We enjoy the activities they offer and the service rec'd, seemed like good value for the $. This last visit does show its getting a bit tired and needs refreshing, sounds like the new owner has big plans to upgrade and make it an amazing place to be, look forward to another 20 years at least. Overall, we were looking to unplug, relax, etc. and were not dissappointed.
Lacey Jayne's profile photo
Lacey Jayne
a year ago
I have a soft spot for the Hills Resort... I got married here. I should actually being giving it only 1 star. We keep coming back because it is a special place to us... but I feel like it's just going down the tube - and FAST! It's such a shame - such a beautiful place with SO much potential. It is just crumbling in every way - I'd like to know who they've entrusted as their maintenance person... boy oh boy - whomever that is needs tone fired. Everything is scraped, gouged, ill fitting from shoddy work, and no care taken in any area. It's dirty, outdated and unkept. The staff must rotate regularly because they have no clue how anything works. I think that even though it holds a special place in our hearts - we will stop coming. There is no care or pride in the service or premises any more. It really is too bad - because word of mouth spreads like wildfire these days and they are shooting themselves in the foot. If they made some crucial changes in staff, service, and upkeep of the facilities and guest rooms - it would probably turn things around pretty fast. If I had never been here in better times - I would never even consider staying here for the price... I wouldn't want to pay more than about $60... and even that's a reach!
• • •
Heather Lee's profile photo
Heather Lee
3 years ago
I have been several times and I'm never disappointed. The 3 bedroom chalets are cheaper then what I pay for a "regular" hotel room anywhere in Alberta. Staff are always accommodating. Have hiked, horse backed, and enjoyed the spa services. Good location to take advantage of local fishing and other water activities.
Jessica Allison's profile photo
Jessica Allison
4 months ago
Popped in to see the renovations - looks promising! Staff were friendly. Location is breathtaking. Can't wait for the restaurants to open the menus look amazing. This will be the resort the Cariboo deserves!
Tina Knull's profile photo
Tina Knull
a year ago
First place I took my little girls camping with our horses on my way to visit family. It was a huge goal for me. It was a place for camping with horses at a very reasonable price that will keep us coming back and enjoying. Nothing like a swim and hot tub after riding. Thank you for the great service. It is an older place but very clean.
stefan schreiber's profile photo
stefan schreiber
2 years ago
was at the ranch and honestly shocked ! this place is so old and outdated( 70's) one can not imagine !!! we had cabin no.18, with a ripped sofa covers,damaged wallpapers, spiderwebs and filthy carpets all over the place. but the hit was the locker room and the swimming pool area, just dark and dirty,really horrible ! i did talk (complain) at the front desk but they did not offer any solution, just apologized and mentioned that the owner is old, not willing to investing anymore and looking for an investor.oh my g..., do not go there, they charge quite some hard $ for a stay ! we left immediately after one prepaid night, never again !!!
• • •
Gigi Finger's profile photo
Gigi Finger
3 years ago
I had pre-booked the Cowboy Breakfast horseback riding trip followed by a massage at the spa. I was told that I would have enough time to make it to my massage after returning from the horseback riding trip. The horseback ride didn't allow me to make it to my appointment on time and I was about 10 minutes late. I waited for about 20 minutes in and around the spa lounge for someone to talk to me about my appointment. After looking around for someone, I then went down to the front desk to ask about the appointment. The masseuse was incredibly rude to me. She told me that I was really late and implied that I was lying when I said that I had been waiting for 20 minutes because she had 'been up and down the stairs and didn't see you'. I was flabbergasted by the total lack of professionalism and customer service. I was so upset by how I was treated that when they offered me another appointment time with a different masseuse I wasn't interested in re-booking. At check-out, the massage that never happened appeared on our bill. When we pointed that out to the woman at the desk she said, 'It was my understanding that another appointment was offered to you at your convenience.' She already knew in advance that there had been a problem and she didn't apologize on behalf of the Ranch for the mix-up. We told her that I wasn't interested in re-booking and told her about the rudeness of the masseuse. Still no apology was given. Not by the masseuse and not by the front desk woman. The customer service was TERRIBLE. We will never return and will never recommend this place to anyone. My advice to The Hills management is: * provide all of your staff with basic hospitality training * have staff apologize when there is a misunderstanding. I was made to feel like I had done something wrong. I did nothing wrong. I believed the booking clerk when she said that I could make it to my appointment on time after returning from the horseback trip. * Have the booking clerk communicate with the masseuse so that she knows that if someone is late it is because they were held up at another Ranch-related event.
• • •