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Harland Clarke
Research & Analytics | Marketing Services | Operational Support | Payments
Research & Analytics | Marketing Services | Operational Support | Payments
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This October, the Credit Union National Association (CUNA) released its annual list of “rock stars” in the credit union industry. After months of open nominations from the credit union community at large, CUNA selected 46 winners who demonstrate “outstanding commitment to the principles of collaboration and helping others.” Many of these “rock stars” are our clients, and we couldn’t be more proud! http://ow.ly/wocC30mVZON
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After overcoming internal questions about customer service’s impact on the bottom line, BrandBank (now Renasant Bank) found a solution in Voice of the Customer. It proved to be able to transform the customer experience data into actions that would produce significant sales results. http://ow.ly/LjXY30mTiDu
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In pursuit of service excellence, BrandBank (now Renasant Bank) realized the internal handling of customer satisfaction data wasn’t actionable. In Voice of the Customer, BrandBank found a solution to transform customer experience data into actions that produced measurable, tangible results. http://ow.ly/d29i30mQIoY
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Remember - call volumes can more than double during a conversion 1 or major change event, so it’s always best to over-prepare, and normally easier to quickly ramp down than up. Unsure of where to start? Our latest blog shares a few of Harland Clarke’s best practices, honed over many years of successful conversions. http://ow.ly/TpZp30mNFxV
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Have you seen our latest video blog series, “It’s in the Cards”? Episode two is out this week and you don’t want to miss Mike and Paulette discuss why each generation approaches card payments differently. http://ow.ly/6LxH30mGzFf
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[Case Study] In Voice of the Customer, BrandBank found a solution to transform customer experience data into actions that would produce significant sales results. Learn more: http://ow.ly/Uy0w30mAH25
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[Case Study] “We were looking for an automated solution that would address all our consumer lending products at one time. LoanEngine checked all the boxes. Based on the results, LoanEngine is 100% worth it.” Read more: http://ow.ly/fiSY30mz059
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Today we’re excited to unveil our latest Harland Clarke video series, It’s in the Cards, featuring Paulette Courtney and Mike Schultz, both sales engineers for the card services division of Harland Clarke. http://ow.ly/wmyz30mxZUL
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3 trends impacting mergers & acquisitions in financial services http://ow.ly/2TWT30mmkl6
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In our latest “Rachel Sets the Rules,” Harland Clarke’s Rachel Stephens tackles what it takes for financial institutions to truly connect with millennial customers.
Also – if you’re at the Yext Onward Conference October 23-25, come tell Rachel “Hello!" http://ow.ly/KL1b30miPYO
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