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Harland Clarke
Research & Analytics | Marketing Services | Operational Support | Payments
Research & Analytics | Marketing Services | Operational Support | Payments
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Harland Clarke's posts

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[Blog] With so much momentum around the adoption of instance issuance, it’s tempting for financial institutions to discount central issuance as a distribution strategy for their card portfolio. This is a mistake. Instant issuance is not an all-or-nothing solution. http://ow.ly/33be309fHQM

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[Blog] You may feel as if you have to make a tradeoff between supplier quality, level of customer service, and the business’ needs. With the right contact center supplier, however this fear is larger in fantasy than in reality. Here are five of the most common contact center myths and the facts to put those fears to rest – once and for all. http://ow.ly/OIc730943oO

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[White Paper] Small businesses can mean big business for financial institutions. They need everything from checking and card services, to loans and investment advice. But many financial institutions don’t have adequate time to prospect for small business accounts. A systematic approach, with data as the cornerstone, can save time and improve results. http://ow.ly/m1oI3090jxg

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[Blog] Engaging account holders in needs-based conversations about their financial plans and situations can and does unlock a treasure trove of cross-sell opportunities. Uncovering the needs of account holders who are looking to plan for retirement, seeking a new set of wheels, hoping to put a son or daughter through college and more can be ascertained in just minutes. http://ow.ly/5TKE308O2sz

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[Blog] It is 6-7 times more expensive to acquire a new account holder than it is to keep a current one. With more account holders becoming vocal about their service experiences on social media, it is more critical than ever for your contact center to meet and exceed account holder expectations. http://ow.ly/3uXn308C8UM

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[White Paper] Financial marketers know they’ll have to make quick decisions in 2017 to keep up with emerging patterns and economic drifts. Our white paper includes six important marketing trends we’ve identified and our take on how to tackle them. http://ow.ly/Q8LB308Ah1i

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Checks are still "big". http://ow.ly/E0vh308qBFY

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[Blog] Did you know that 30 percent of your online banking users will call during a conversion? Or that, depending on the number of online users your financial institution has, your call volume could double? Just because your contact center works well now doesn’t mean it will continue to operate smoothly when there’s a new enterprise initiative launching, like a conversion. http://ow.ly/PWzy308nwDt

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[Blog] No matter what you have going on, customers appreciate being acknowledged promptly and professionally, and assisted when they experience difficulties. Being able to meet the needs of your account holders can lead to greater ROI — more cross-sell opportunities, word-of-mouth referrals and future revenue. http://ow.ly/ZZ9m3088pqP

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[Blog] Be sure to choose wisely at the outset when evaluating an outsourced contact center solution. Decreasing time from engagement to an “up and running” contact center not only saves your company time and money, it also ensures your account holders get more experienced reps and a seamless brand experience when they do call in. http://ow.ly/cwT4307RD2a
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