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Grand Hyatt New York
Luxury Hotel
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Grand Hyatt New York

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All the comforts of home in the heart of Midtown Manhattan. http://ow.ly/uhfLh
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Grand Hyatt New York

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Valentine's Day is all about celebrating love. So round up all of your loved ones for the chef's table at New York Central! Check out the menu here: http://ow.ly/twg2j
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Help #MadisonSquareGarden Light the Fuse for #country music star & #GrammyAward winner, Keith Urban, at his 1/29 concert!
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Make the most our of your next #NewYork #vacation, book your stay with the #GrandHyattNYC Explore package and receive tickets to the Museum of Natural History and a complimentary breakfast. http://bit.ly/1aOHu2f
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Just stayed there this past week and it is a great hotel to stay at in NYC!! #GrandHyattNYC  
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Watch the American progressive #rock band, Umphrey's McGee, as they perform live in concert 1/17-1/18 at #NewYork's #BeaconTheatre.
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Grand Hyatt New York

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Happy Valentines Day from Grand Hyatt New York to you!
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Did you know we are located less than a mile from the popular #TimesSquare?  Grand Hyatt New York is your perfect location for all things NYC.  When you stay with us you will be surrounded by culture, food, and New York fun. 
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1/27 Time Warner Cable Concert Series at #MadisonSquareGarden is presenting American #pianist, singer-songwriter, and #composer, Billy Joel!
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Watch the largest and most famous #squash tournament in the world, J.P. Morgan's Tournament of Champions, coming to #NewYork City's Grand Central Terminal 1/17-1/24!
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#GrandHyattNewYork knows what it takes to make your #wedding day special, let us orchestrate all of the details of your wedding so it is flawless. http://bit.ly/19wr9yp
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Contact Information
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109 E 42nd St New York, NY 10017
109 E 42nd StUSNYNew York10017
Luxury Hotel, Event Venue

Newly renovated with contemporary décor, high-tech elements and spacious guest rooms, Grand Hyatt New York is ideally located across from Grand Central Terminal and within easy walking distance to Park Avenue, Fifth Avenue, Times Square, and Broadway. A legendary New York City hotel with a modern atmosphere and luxurious amenities, the stylish and sophisticated Grand Hyatt New York features a top-floor Fitness Center, 24-hour Market for quick snacks and dining at culinary hotspot New York Central.

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4-star hotel
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Booking links sponsored. $301 incl taxes & fees
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Review Summary
3.8
480 reviews
5 star
177 reviews
4 star
382 reviews
3 star
188 reviews
2 star
68 reviews
1 star
9 reviews
Busy Midtown hotel with spacious rooms, a glass-walled atrium & a sleek lobby with huge sculptures.- Google
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At Grand Hyatt New York
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Peter Hardy
reviewed 4 months ago
I would never stay at this hotel again. I arrived in town for a business event which was being held at the hotel. Upon check in I was given a room with only a sofa bed. I asked where I could pick up a package that had been shipped to the hotel and was informed that I would have a message on the phone in my room regarding how to pick it up. The size of the room was fairly large (approximately 800 square feet) and I could have lived with the sofa bed if that had been the only problem. However, there was no message waiting for me explaining how to pick up my package. My tracking number confirmed that the package had been delivered so I called the front desk and they transferred me to the mail room. No one picked up the phone and I left a message with my name and room number. I waited for an hour with no return call. By this point I went back down to the front desk to speak to someone in person. It was at this point I was informed I could just go to the mailroom and pick up my package. Once the mail room found my package it was left with me to get back to my room. Normally I would have asked for help getting it back up to my room considering it was a very large package and weighed 32 pounds, however, I was already late for an appointment at this point and decided not to wait for any assistance to show up. Upon returning to my room later that evening I discovered stains all over the carpet. What initially drew my attention were numerous dark brown stains that looked like mud. Upon closer inspection I also noticed bright red drip stains on the same carpet. It was fairly clear that the room had not been cleaned. The last straw was the vibration in the ceiling. A vibration in the ceiling caused a fire sprinkler which was not properly secured to rattle continuously for over two hours. I called the front desk and someone was sent up to look at the problem. I was told that it was just water moving in the pipes causing the noise. I asked to be moved to another room but the hotel refused stating they were sold out. A manager came up to take a look but by that point the noise had stopped. Then shortly thereafter the noise resumed. I went down to the front desk and again asked to be moved to another room. Instead they said they would send another person to take a look. But it was at this point that I was informed that I was on the top floor of the hotel and the only thing above my room was the fitness center. I knew exactly what was causing the noise now. Someone running on a treadmill above was causing the vibration thus causing the inconsistent rattle. The maintenance guy came up to take a look but couldn't do anything. Once again I asked to be reassigned to a different room. The front desk called me back saying they couldn't change my room but I would get half off my rate. This was not satisfactory to me but I couldn't do much since they refused to change my room. I didn't sleep very well but when I did fall asleep I ended up missing my alarm the next morning because the rattle deafened all other sound. The next day I checked into another hotel for half the price and was greeted with helpful staff, an actual bed, a clean room with a great view and no rattle. Do not stay at the Grand Hyatt. Their customer service is horrible. I ended up getting a free nights stay in reward points but I will not be using it as I now refuse to visit any Hyatt. I have never had a worse experience at any other hotel chain.
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Luc Schmidt
reviewed 11 months ago
I have stayed at this hotel a number of times on business trips and it has consistently performed. The renovated rooms are pretty nice. They are not large but they are kept clean. As a solo traveler it works great for me but I think would also be fine for two people. The rate is typically competitive with other midtown hotels that I stay at if not better. The location is good for getting around midtown. Staff is friendly but with self check-in and check-out in the lobby I rarely even have to wait in line to talk to a person. I really like that feature and it has always worked flawlessly.
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Curt Jacques
reviewed a month ago
I stay here a few times a year because my company has a relationship with this hotel. Rooms have a wierd smell, sorta like rotting, front desk always has a long line, room preferences never honored, two bed rooms have doubles, not even fulls, often no one to hold open the door when you have bags, and it's a very large loud hotel. I had one room once here where the shower pressure would go out to the point where the shower would randomly shut off for a few minutes at a time. They charge 3 dollars per bag to store it for you. Ridiculous. Rooms on the top floor have the fitness center above and you can hear people running on treadmills through the ceiling. Really annoying. No robes in the rooms. For the money you can do a lot better
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Adam Radziszewski
reviewed 2 weeks ago
Outdated room decor, dingy, and dirty bathrooms. For the price expected more; experienced better for less.
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Mike Blakely
reviewed 3 months ago
If you want to be just another hotel guest in a ant farm of a hotel then the Grand Hyatt is good for you. This place is packed and often has several conventions, parties etc. Even being a Diamond Hyatt member wont get you good service. The rooms are nice the bathrooms are super small, the lobby is busy. The good points are the Hyatt Club Lounge and the 24 hour market. Oh and access to the trains wont get any better than this. I prefer to stay at the Hyatt Andaz just a block away.
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James Michael
reviewed 6 months ago
I am a Platinum member w/ Hyatt, yet they put me in a dump room with numerous issues. I don’t think the status at Hyatt means a thing! The rooms at the Grand Hyatt are a huge disappointment. Walls are awful. The backdrop behind the bed has a coloring that looks like Blood clots, and is very agitating. Who chose this? Bottom Sheet is not fitted, so it comes loose and bunches up as you sleep. Why can’t Hyatt spend a bit more to get fitted sheets for the beds? The room Door is an inch off the floor, letting all the A/C out into the hall. Lite switches suck. They are not standard on/off switches, but instead are All press button. You press the button and ALL lights come on or off. Is stupid. Can’t use it to turn on or off specific lights. Fridge didn't work, would not cool. They had to bring in another one. Shoddy maintenance I guess. A/C is pathetic in the rooms, but very cool in lobby. Hotel obviously spends all money on beautifying & cooling the lobby. The room A/C Is humidifying the room, making it hot and humid. Found a Used container cap found on floor next to bed. Overall, room is dirty and not well house kept. Tiny bathroom sink has a shelf above it, making it impossible to use sink to wash face or brush teeth. You hit your head on the shelf while trying to use the sink. What a ridiculous setup this is. Shower curtain slimy with mold, as is shower tiles. Grout all dark with mold. TP roll falls into depths of sink cabinet when you try to use it. This is another silly setup. The toilet paper roll is so far back it is almost behind you. And it sits in a hollow cut-out within the bathroom sink/counter. When you try to grab some, the roll falls off the bar and falls into the cabinet. I don’t understand who designed these silly room attributes such as the TP roll and the shelf blocking the sink, and the disturbing wall color. Dirt stain on the small sitting couch. Wooden waste baskets with no liners. This is down-right disgusting. Think of what gets put into the bathroom trash can. Dirty diapers? Wet-wipes? Used tissues? They have wooden waste baskets with no trash liners. Is Hyatt so cheap that they won’t buy trash liners? They are saving money while sacrificing the health standards and cleanliness that they should be striving for. You can bet they will reply to my review and claim that house-keeping thoroughly cleans them. Ha! We had Do-Not-Disturb sign on door - yet when maid saw us leave room, she asked if we wanted service. What about Do-Not-Disturb, do they not understand?
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