Response from the owner - 10 months ago
Dear Mr. Young,
Thank you for taking the time to share the details of your stay at the Grand Hyatt Denver. We do appreciate all feedback.
Although our check –in time is 3 pm we do try to honor early check in requests whenever possible. We welcome families and kids to the hotel and feel that we have many options to provide a welcome and comfortable stay for all family members, including cribs, play areas and child friendly menus. We sincerely apologize that this was not your impression and that options were not communicated to you. This will be addressed with all of our staff to ensure that we are communicating and assisting our guests, particularly those traveling with small children.
Thank you again for sharing your experience.
Grand Hyatt Denver