Profile

Cover photo
GetHuman.com
169 followers|58,892 views
AboutPostsPhotosVideos

Stream

GetHuman.com

Shared publicly  - 
 
Well look at that, an app that connects real people in the customer service department to customers...novel concept! http://trib.al/ickzfz6
High-tech, high-touch customer service at Four Seasons: The new app, and the humans behind the scenes who actually power Four Seasons customer service–and what we can learn from their approach.
1
Add a comment...

GetHuman.com

Shared publicly  - 
 
Customer satisfaction with TV, internet and phone is at a 7 year low, according to the ACSI. http://trib.al/XKFRrrm
1
Add a comment...

GetHuman.com

Shared publicly  - 
 
You have to hand it to them, Comcast isn't sitting by idly, accepting it's terrible customer service reputation. http://www.wsj.com/articles/comcast-to-add-5-500-customer-service-jobs-1430868323
Comcast will add more than 5,500 customer service jobs as part of a “customer experience transformation” effort.
2
1
Jack Connors's profile photoRex Dexter's profile photo
3 comments
 
+Rex Dexter Hey Rex, Believe It Or Not, They accually Have Stopped Being Asswipes,as When They first Installed, I Put My Pipe and wire In, WOW,They Hated That, and All They Had to do was Make 3 things Work,, The Phone, TV and Internet,, Holy Crap,and I Told this To The as They advertise, "The New Comcast".. And They sent 13 CHIEFS, (Bosses) and 2 Injuns, Accual workers, as I Built The House, And its a Timber frame, with all stress skin Panels, Those Poor 2 Guyys,had 11 or 13 Bosses all Telling Them some thing different To Do, all They had to do,and i Told em on The Phone was They Needed a adaptor, As My Underground Cable was Just a c hair Under 3/4 of a Inch dia, (Metric) as It didnt Mic Up to 11/16th, and I Allrady Had all The Coax Run, a Total Of 22 Home Runs,, But well like the Phone Co,some One Allways Knows some One in The Buiss,and a Box,1000 Ft,Must Of Fell Off The Truck,Opps,The St Of Limitations Is Up,and Sorry  enough he Passed away,, So I Ran 2 and 3 to every room, Long Story Short, They could Not,and after 17 Trips Here,, they finnally Got all 3 to work at One Time,  
When directtv, Kept sending some Choooch,saying NO WAY WILL IT WORK, a Ind,i saw On TV Called Him,and He came from New Hampshire On a Sunday,and 45 Mins later, a Buetiful,Pro Job!!,, Sorry for My Typing as I have a Cast On R Hand,, So,Plus Im a Typ Male,and No One,can figure Out This 8.1 windows,, So, On July 17th,I called comcast, And THEY LISTENED as Mike, came ON TIME,with the adaptor, and 20 Mins Later, Bingo, Fantastic Inernet ! as With this economy, And OBUMMMMER and Malloy There chasing all Mfg OUT Of CT, We will Get taxed to Breath soon, So,sorry For Long story But Only way To REALLY Explain the difarance In management???   Or Who Ever is In Charge,NOW,,, Plus calling Cust serv, If Its Going to be More than 5 Mins,a Couple Of Buttons,and THEY!! Call You BACK,,, Holy Sitsticks,batman!!, Not You!! ,,  Thats what I said to the male,That Called me Back,in 6 Mins,, Sorry again, But Thats My Experaince with Now,exfinity,Most Vans say!!!!!  TY,,,, Jack Connors... 
Add a comment...

GetHuman.com

Shared publicly  - 
 
This is interesting, according to the 2015 Forrester CX Index, only 1% of brands deliver excellent customer service. http://trib.al/Ak5ZEJk
1
Add a comment...

GetHuman.com

Shared publicly  - 
 
Thinking of buying a car? Don't buy a Jeep (Just Exchange Every Part) if you want good customer service. Get a Buick. http://trib.al/zbmrdIV
A new survey measuring the satisfaction of people taking their vehicles into dealerships for service ranks five Fiat Chrysler brands as the worst.
1
Add a comment...

GetHuman.com

Shared publicly  - 
 
Somewhat surprising, but users voted telecommunications second worst behind government offices for customer service. http://trib.al/pXdXD0E
1
Add a comment...
Have them in circles
169 people
Patrick Maynes's profile photo
John Janes's profile photo
Kristallynn Leonard's profile photo
Ramiro Gallegos's profile photo
Kevin AtrueCanadian's profile photo
Occult Fan's profile photo
Adam Goldkamp's profile photo
Kisha Johnson's profile photo
Norberto Patino's profile photo

GetHuman.com

Shared publicly  - 
 
Interesting study - if you want a company to respond to a complaint on social media, use Facebook, not Twitter. http://trib.al/agdOKcX
Companies ignore 80% of Twitter questions, but they answer 60% of questions on Facebook.
1
Add a comment...

GetHuman.com

Shared publicly  - 
 
All hail those blue chips! JetBlue is ranked the best airline to fly when it comes to customer service. http://trib.al/y04AxZf
1
1
Airlines's profile photo
Add a comment...

GetHuman.com

Shared publicly  - 
 
"Thank you for your call Mr. Comcast and we understand you want to cancel your merger, but first let me look at your bill to see if there's a way to save you some money buy upgrading your service..." http://trib.al/1LVRf8e
1
Jack Connors's profile photo
 
Thats The Talk in Ct and NY Radio,, All DAY!!!!!!  I Have to say, Comcast,,(Maybe, Because,Im Disabled),, Has Beeen Goood to Me,, Accuallly, id NEVER EVER,BUT A ATT PRODUCT AGAIN,,They Broke every Law,in The ADA BOOK,,, I Didnt Ask For THIS!!!!!!,, And I Have Dis INS,, HAVE COMBINED PAY ME!!!!!!!!!!!!!. Ill Prob Be DEAD,,By The Time,It Goes thru the Court SYS!!!!!!!!!!!  TY,, KH,,,      
Add a comment...

GetHuman.com

Shared publicly  - 
 
We've been critical of Comcast in the past, so it's time to give some credit. Comcast is adding 40 social media reps. http://trib.al/CGH7Jrj
1
M.A. NOORI's profile photo
 
very good
Add a comment...

GetHuman.com

Shared publicly  - 
 
Your customers are on social media, so you need to be too. Check out which airlines are best on Facebook and Twitter. http://trib.al/HEKYXsM
Airlines are right up there with hotel chains and online travel agents as some of the most active companies using social media sites such as Twitter and Facebook to engage with customers as they make their
1
Add a comment...

GetHuman.com

Shared publicly  - 
 
Fingers crossed this is true - Comcast's deal with Time Warner could fall apart because of it's bad customer service. http://trib.al/WqO8Vi7
Comcast's bad customer service is almost legendary at this point. New stories pop up nearly every day that involve people being horribly mistreated by Comcast's customer care team, and each one is ...
1
Add a comment...
People
Have them in circles
169 people
Patrick Maynes's profile photo
John Janes's profile photo
Kristallynn Leonard's profile photo
Ramiro Gallegos's profile photo
Kevin AtrueCanadian's profile photo
Occult Fan's profile photo
Adam Goldkamp's profile photo
Kisha Johnson's profile photo
Norberto Patino's profile photo
Contact Information
Contact info
Phone
617-651-0250
Email
Story
Tagline
Customer support, phone numbers, email, chat, company contact information
Introduction
GetHuman is the web's largest database of customer service information for companies worldwide. Originally started in 2005 as a catalog of phone numbers for large companies, complete with phone numbers and shortcuts through the phone maze to a human being, GetHuman now features thousands of companies in over 50 countries.

In addition to the original phone number and shortcut information, GetHuman now also features several options for fast customer service, ranked by user feedback.

-The Best Phone Numbers for Thousands of Companies: As voted by customers like you for quality, communication, and wait time
-Shortcuts through the Phone Maze: Don't wait on hold any longer than you have to
-Call-back Options: Don't wait on hold at all - have a company call you instead
-Live & Instant Chat Options: We have a way to chat with almost any company - often faster and easier than talking
-The Best Ways to Email: Sometimes calling or chatting isn't available. We've still got you covered.
-Average Wait Times: Plus quality ratings, communication ratings, hours of service and more
-Reviews, Ratings, Tips & Trends: Know about the customer service and support BEFORE you do business with a company.

No matter what you are trying to do, GetHuman has the best tools to prevent you from being frustrated by the companies that you do business with, and is available on the web, any Internet-enabled phone, iPhone, and Android. 
Links