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How can you build a customer-focused culture? Principal Analyst Paul Hagen shares 9 ways you can use to get started.
The only way your company will differentiate based on customer experience is if the culture of your organization aligns closely with the brand promise to customers. Zappos CEO Tony Hsieh puts it in hi...
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Customer and employee loyalty programs - keep your employees happy, and they'll keep your customers happy. Win win!
 
Thanks for your comment. Keeping employees happy and empowered is definitely important.
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