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Forrester Research
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European online cross-border #retail sales will top €40 billion by 2018, up from €29 billion this year. http://s.forr.com/6ppL

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Five critical competencies every #digitalbusiness team needs to master to succeed in the #ageofthecustomer: http://s.forr.com/53tB
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Marriott’s Residence Inn beat all luxury hotels in our 2015 #CX Index. Read why: #measureCX http://s.forr.com/2XNp
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"Now the metric is impact on experience." http://s.forr.com/1dmQ #measureCX 
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Why mobile-first in #B2C #marketing is no longer good enough. #mobilemindshift
The global mobile revolution is still in its early stages! Forrester forecasts that there will be nearly 3.5 billion individual smartphone users among more than 5 billion individual mobile subscribers by 2019.
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Attending IQPC’s Customer Experience Exchange for Retail in London? Don’t miss Forrester’s Joana van den Brink-Quintanilha speak on the role of emotion in CX. ‪#‎measureCX‬
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‪Tech‬ leaders from Phillips, Eurostar, and Mastercard will take the stage at our Forrester Forum in Lisbon. See the full lineup:
To win in the age of the customer, technology leaders must focus on fostering a culture of collaboration between your technology team and the rest of the organization and on embracing key technologies that power the customer-obsessed enterprise — what Forrester calls the "business technology ...
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INFOGRAPHIC: How do you #measureCX? http://s.forr.com/2L8d
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As advertisers turn up the volume on #digital spend, consumers’ tolerance is wearing thin: 48% ignore ads. 
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Programmatic ad trading will revolutionize European display advertising in 2015, blogs Forrester researcher Samantha Merlivat.
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Why most ‪#‎digital‬ transformations will fail. Don't miss Forrester's Martin Gill at The Next Web Conference Europe (April 23-24). ‪#‎TNWEurope‬
This article is part of a series written by speakers featuring at our upcoming tenth TNW Conference Europe. Martin is VP, Principal Analyst at Forrester Research. He focuses on eBusiness ...
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Have them in circles
2,827 people
Mallory Thrash Kridler's profile photo
Dean Craig's profile photo
Cloud Commons's profile photo
Computerworld UK's profile photo
Rikke Marie Søegaard's profile photo
Paul Philp's profile photo
onbranding's profile photo
Anna Buisan's profile photo
Cursive Content Marketing's profile photo
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Forrester works with business and technology leaders to develop customer-obsessed strategies that drive growth.
Introduction
Forrester Research, one of the most influential global research and advisory firms in the world, works with business and technology leaders to develop customer-obsessed strategies that drive growth. Forrester’s unique insights are grounded in annual surveys of more than 500,000 consumers and business leaders worldwide, rigorous and objective methodologies, and the shared wisdom of our most innovative clients. Through proprietary research, data, custom consulting, exclusive executive peer groups, and events, the Forrester experience is about a singular and powerful purpose: to challenge the thinking of our clients to help them lead change in their organizations. For more information, visit forrester.com.