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Five9

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What brands can learn from +Hilton Hotels & Resorts & +Marriott when effectively engaging on #socialmedia  with customers | via +B2C
While on a trip to California to speak at an event last month, I took the opportunity to see how hospitality and travel companies respond (or don’t respond) using Twitter. I hope you enjoy the less…
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Donna Fluss, founder & president of DMG Consulting discusses: Top Benefits of ‪#‎Cloud‬-Based ACDs & Dialers for the ‪#‎cctr‬ 
By Donna Fluss, founder and President of DMG Consulting LLC Prospects looking for a contact center solution, be it an inbound automatic call distributor (ACD) or an outbound dialer, should undertake a classic selection process. At a high level, this includes defining business needs, drafting a request for proposal (RFP) document, identifying vendors that meet these …
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The same #CustServ  tactics that you would use on Baby Boomers may not work on #Millennials . Read: Six Things Millennials Expect from their #CX  (Customer Experience).
The generation born between the early 1980s and early 2000s is larger than the Baby Boomers’ generation. This generation is expected to have a lot of economic clout in the marketplace, and just like the Baby Boomers, the millennial generation knows that they have the power to affect the way corporations do business. Understanding this …
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Read what the multimodal era means for customer service via +CMSWire 
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#Five9  Celebrates #IPO  on The +NASDAQ OMX Stock Market [VIDEO] 
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News Bites for this week by Barry Levine on +CMSWire:
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Don't miss tomorrow's webinar: Fix 8 Things Preventing the #ConnectedConsumer‬  From Doing Business with You | #cloud   #cctr  
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On +Wall Street Journal: Five9 Continues to Enhance #Cloud   Infrastructure to Provide Reliable and Scalable #ContactCenter  Software to Clients
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On CRMXchange: Five9 Releases Blockbuster Software for Enhanced Multichannel Contact Center Capabilities 
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Five9 Wins 2014 CRM Excellence Award for Second Consecutive Year - via Contact Centre News
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Top Benefits of Cloud-Based ACDs and Dialers | Blog By Donna Fluss, founder and President of DMG Consulting LLC
By Donna Fluss, founder and President of DMG Consulting LLC Prospects looking for a contact center solution, be it an inbound automatic call distributor (ACD) or an outbound dialer, should undertake a classic selection process. At a high level, this includes defining business needs, drafting a request for proposal (RFP) document, identifying vendors that meet these …
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Five9 Named One of the Fastest Growing Companies on +Deloitte  Technology Fast 500™
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Have them in circles
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Five9 is the leading provider of cloud contact center software.
Introduction

Five9 is a pioneer and leading provider of cloud contact center software, bringing the power of the cloud to thousands of customers worldwide and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations of every size transition from premise-based software to the cloud. With extensive expertise, technology, and an ecosystem of partners, Five9 helps businesses take advantage of secure, reliable, scalable cloud contact center software to create exceptional customer experiences, increase agent productivity and deliver tangible business results. For more information visit www.five9.com