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What’s next for the world of customer engagement in 2016? Don’t miss next year’s predictions by Mayur Anadkat

via +Loyalty360

It’s never too early for 2016 predictions that could impact customer engagement, customer loyalty, and the loyalty marketing world as a whole. Mayur Anadkat, Vice President of Product Marketing for Five9, a contact center software company, shared his thoughts and predictions for 2016 with Loyalty360.
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Five9 Selected As One of the Fastest Growing Companies in NA - Ranked in Deloitte’s 2015 Technology #Fast500 
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Headed to Oracle OpenWorld this week? Don't miss: Aligning ‪#‎ContactCenter‬ Agents With Efficient Tools That Will Drive Better Performance.

Tuesday, October 27, at 1pm in Moscone South 
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Words of wisdom from MHI Global on reducing unwanted turnover in your call center:
While there is no silver-bullet for eliminating unwanted churn in the call center, there are steps that business managers can take to at least reduce...
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Join Five9 and Open English today at 10am PT to learn how to leverage the best of both worlds with ‪#‎Salesforce‬ and Five9
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When it comes to customer service, as consumers, we can do a lot on our own thanks to the copious amounts of technology at our fingertips. In fact, most of us tend to prefer self-service to relying on a live connection to help us reach a solution.

But will self-service replace the live agent? Read Liz Osborn's take on it all: 
When it comes to customer service, as consumers, we can do a lot on our own thanks to the copious amounts of technology at our fingertips. In fact, most...
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A #CX vision without execution, is a #cctr hallucination.

Blog by Mayur Anadkat 
Thomas Edison once said “a vision without execution is a hallucination,†and I couldn’t agree more. Was he referring to the contact center industry?
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6 Critical Mistakes When Implementing a New Service Channel 
Avoid these 6 critical mistakes when implementing a new customer service channel in your contact center.
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Gartner has recognized Five9 as a Leader for #ContactCenter as a Service, NA based on ability to execute and completeness of vision. 


Learn more:
Gartner Names Five9 a Leader in Cloud Contact Center Magic Quadrant 2015. Get the Report Today!
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4 +Salesforce apps that help #customerservice agents increase productivity, manage service flow, and deliver data-driven insights into how to keep customers satisfied — and coming back. 

- via the Salesforce Blog
Sensational customer service is the backbone of the post-sale process. It encourages loyalty and retention, repeat business and positive brand awareness. Customer services apps in the Salesforce AppExchange help customer service agents increase productivity, manage service flow, and deliver
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Five9 Chosen for Enterprise Application Integration, Scalability, and Reliability
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3 Ways to Make Your Contact Center More Agent-Centric via +NoJitter 
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Five9 is the leading provider of cloud contact center software.
Introduction

Five9 is a pioneer and leading provider of cloud contact center software, bringing the power of the cloud to thousands of customers worldwide and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations of every size transition from premise-based software to the cloud. With extensive expertise, technology, and an ecosystem of partners, Five9 helps businesses take advantage of secure, reliable, scalable cloud contact center software to create exceptional customer experiences, increase agent productivity and deliver tangible business results. For more information visit www.five9.com