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Five9

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One of the largest global commercial and residential solar power companies has selected Five9 to power its 400+ agent contact center. Read more:
Leading Solar Energy Provider Chooses Five9 To Deliver Better Insight into Contact Center Reporting and Analytics
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Honored to be recognized as a leader in providing companies with innovative #cloud solutions!
Five9 Named 2015 Stratus Award Finalist for Software-as-a-Service
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A cohesive #contactcenter   #technology  strategy can support business expansion and enhance the customer experience. 

via +Deloitte +Wall Street Journal 
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What is it about the contact center and its agents in particular that drives business leaders away from investing in resources there? 
All too often, business leaders defend their case for improving systems, processes, and metrics with the fervor of a cornered animal but without being nearly as justified. When it comes to the agent experience, however, there is substantial room for improvement yet little interest from business ...
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Social routing: a way in which contact centers can more accurately meet the needs of their customers.
Social routing is an emerging trend, a way in which contact centers can more accurately meet the needs of their customers. But how is this different from w
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6 Reasons Digital Customer Service is Hard to Deliver
The transformation of digital customer service is one of the most difficult challenges facing today's organizations.
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Analytics: Primed for Takeoff in the Contact Center. Post by Tom Hoffman on +1to1 Media 
One of the mantras echoing across businesses these days is the need for organizations to become data-driven. And for good reasons. Senior executives and other knowledge workers who use analytics tools against a wide range of data sources can gain deeper insights into customer behaviors and preferences as well as operational and market trends - and not simply rely on their gut instincts for decision making. These benefits can also extend to the co...
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Five9, Amberleaf Partners, Benchmark Portal, and Oracle Service Cloud reviewing industry best practices today in Waltham, MA
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4 ways contact center leaders maximize agent productivity and drive customer delight:
Four key characteristics that show how leaders maximize agent productivity and drive customer delight.
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59% of companies experience better revenue growth as a result of prioritizing #CustomerExperience investments when... 

via Forbes​
Customer Experience: Who's In Charge Here? Brands should be careful and clear up any organisational ‘grey’ areas when it comes to customer experience transformation initiatives.
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Why enterprises not only need to maximize the customer experience, but also shift their focus to employee engagement. 

via +Computerworld 
Customers are more empowered with choices, more vocal about their desires, and more tech-savvy in their communication than ever before. Satisfying customer expectations each and every time determines whether today’s businesses rise or fall. To rise, enterprises not only need to maximize the customer experience, but also shift their focus to employee engagement.
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Asking contact center agents to up-sell or cross-sell while interacting with customers sounds simple enough, but the reality of up or cross-selling is not as easy as it sounds.

3 Questions to Consider Before Asking Agents to Up-sell: 
Asking contact center agents to up-sell or cross-sell while interacting with customers sounds simple enough, but the reality of up or cross-selling is no...
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In their circles
13 people
Have them in circles
275 people
Christine Weinbrecht's profile photo
Clarissa Bradstock's profile photo
Radek Papiez's profile photo
Emmanuel Abrera's profile photo
Nancy MacNeil's profile photo
Dave Wierzbicki's profile photo
Customer Service Tips's profile photo
Mojalefa Nthangwe's profile photo
Bodhi Marshall's profile photo
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1-800-553-8159
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4000 Executive Parkway, Suite 400 San Ramon, CA 94583
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Five9 is the leading provider of cloud contact center software.
Introduction

Five9 is a pioneer and leading provider of cloud contact center software, bringing the power of the cloud to thousands of customers worldwide and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations of every size transition from premise-based software to the cloud. With extensive expertise, technology, and an ecosystem of partners, Five9 helps businesses take advantage of secure, reliable, scalable cloud contact center software to create exceptional customer experiences, increase agent productivity and deliver tangible business results. For more information visit www.five9.com