The service desk guy, Jesse, is probably the MOST disappointing problem at the Guadalupe/Alma School Mesa, AZ Firestone Auto location. If you make the unfortunate decision to be a customer here, plan to wait forever for your car and spend more than you should. I left my car for a tire repair--they said they would get to it in an hour. Over 3 hours later they called to tell me it couldn't be repaired but they would gladly sell me a $120 tire (cheapest option). What a joke! I dropped my car at 1pm on Sunday (plenty of time to search other repair shops if I'd known they weren't going to repair it) but they waited to call until AFTER 4pm (so no time to shop other repair shops) to SELL me a tire. THIS IS BAIT-AND-SWITCH. If they couldn't have repaired it, they should have called an hour after drop off and left me with other options. I did NOT buy a tire. Nor will I ever. I will NOT shop there again. I DO NOT RECOMMEND YOU DO BUSINESS WITH THIS SHOP. There are plenty of other options available and tire/repair shops are too in-competition to get stuck with this place. Shop elsewhere--this place is not worth the time & BS they make you go through.