Response from the owner - 6 months ago
As a company, we always pride ourselves in our communication with our customers and we are really sorry to see the problems you have had. We have called you this morning hoping that we could speak to you in person to apologise and let you know how we have tried to rectify these issues. Unfortunately, we couldn’t reach you so have left you a message and sent you an email. If you wish to speak to us directly about this please call us on 0800 0430826. We are looking into why there has been a lapse in communication and once again we are really sorry.