Very BAD service for Empire... Mr. Caldwell an Empire representative came to my house and gave me a quote, which was too high. Then a representative called me and offered me a better price, but before they came out for me to sign the papers another company that came and offered me a better price. So when Empire representative Mr. Caldwell came back for me to sign the papers I told him No. He called his supervisor and they agreed to offer me a price which was lower than the price of the other company. I then said yes I will take that price they pulled the credit which I was approved. I received a phone call 18 hours prior to installation to let me know that they cannot honor the price that Mr. Caldwell gave. I am very dissatisfied with empire because my credit was pulled for no reason which took points off my credit and I had already removed a lot of my breakable furniture out of two rooms. I spoke with another representative by the name Ava and she told me she could not give me corporate's phone number and I think that alone is a lie. I will be reporting them to the Better Business Bureau and I would like to talk to Keith Weinberger or Hilary Victor about how their representatives are representing this company.
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