But that's still no excuse for how one of our readers behaved when confronted by a billing problem with the cable behemoth -- a slip that basically doomed her case to our circular file.
The French airline, which operates a fleet of two Boeing 757 aircraft, didn’t have a replacement jet to operate the flight, so the trans-Atlantic flight was rescheduled for the next day.
- National Geographic TravelerOmbudsman, present
Christopher Elliott is a consumer advocate and journalist.
Elliott is National Geographic Traveler magazine’s reader advocate and writes the nationally syndicated Travel Troubleshooter column, which appears in more than 50 U.S. newspapers and Web sites.
- University of California, Berkeley
- University of California, Irvine