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Christopher Elliott
Works at National Geographic Traveler
Attended University of California, Berkeley
Lives in Orlando, FL
30,718 followers|1,864,661 views
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Christopher Elliott

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It takes a lot to push the "E" hotkey, which sends an email into the archives, where it will languish forever, unanswered. It really does.
http://elliott.org/blog/dare-ignore-story/
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Christopher Elliott

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When Sandra Sabatini booked a short-term rental apartment in Vancouver this summer, she got more than she bargained for.

http://elliott.org/blog/hotel-vacation-rental-new-site-says/
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Christopher Elliott

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Candace Perkins Bowen’s flight is rescheduled because of “severe weather” two days before her departure. When she realizes that the original flight is still available and rebooks, the airline shorts her on a refund. What’s going on?
http://elliott.org/the-troubleshooter/united-airlines-canceled-flight-shorted-refund/
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A cruise can be a terrific culinary experience, from fine dining restaurants to the midnight buffet. But customers don't expect to be on the menu.
http://elliott.org/is-this-enough-compensation/eaten-bedbugs-mexico-cruise-enough-compensation/
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Here's another unsolved mystery, courtesy of Greyhound and Robin Collier.
http://elliott.org/blog/space-aliens-abduct-greyhound-passengers/
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Christopher Elliott

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This is not a story about Margaret Gordon's $600 cocktail dress, the one that got ruined on the Queen Mary transatlantic crossing.
http://elliott.org/thats-ridiculous-2/companies-take-time-claim/
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Susan Ciszek can’t keep heavy items like milk jugs in her Whirlpool refrigerator. That's because three shelves and the door bins have cracked.
http://elliott.org/case-dismissed-2/shelves-whirlpool-refrigerator-keep-cracking/
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Bonnie Way and her elderly mother, Anne, recently flew from San Francisco to Edmonton, Canada on United. Unfortunately, they're not in any big hurry to repeat the experience.
http://elliott.org/is-this-enough-compensation/united-two-million-reasons-fix-wheelchair-problem/
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Adria Gross' problem looked unsolvable.
http://elliott.org/blog/new-way-reverse-customer-service-slide/
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When Holiday Inn gives Liz Throop a room that needs repairs, she moves to another hotel. Will the company stand by its "hospitality promise"?
http://elliott.org/the-troubleshooter/let-holiday-inns-hospitality-promise/
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After Kelly King cancels her T-Mobile account, the phone company charges her for an extra month anyway. Can she get a refund?
http://elliott.org/problem-solved/help-t-mobile-overbilled-canceled-phone/
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Like many Americans, Diana Colwell is constantly bombarded with solicitation calls. And she's fed up.
http://elliott.org/advocate-this/many-ways-say-stop-calling/
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Story
Tagline
Consumer advocate
Introduction

Christopher Elliott is a consumer advocate and journalist.

Elliott is National Geographic Traveler magazine’s reader advocate and writes the nationally syndicated Travel Troubleshooter column, which appears in more than 50 U.S. newspapers and Web sites.

He also writes the weekly Navigator column for The Washington Post and has a travel blog and consumer advocacy blog.

Education
  • University of California, Berkeley
  • University of California, Irvine
Basic Information
Gender
Male
Relationship
It's complicated
Work
Occupation
Ombudsman
Employment
  • National Geographic Traveler
    Ombudsman, present
Places
Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Currently
Orlando, FL
Previously
Vienna, Austria - New York - Berkeley, Calif. - Irvine, Calif. - Long Key, Fla. - Key Largo, Fla. - Port St. Lucie, Fla. - Hamburg, Germany - Frankfurt, Germany - Claremont, Calif.