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Christopher Elliott
Works at National Geographic Traveler
Attended University of California, Berkeley
Lives in Orlando, FL
30,648 followers|782,894 views
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Christopher Elliott

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Why do travelers lie? I dare to ask in my latest USA TODAY Travel​ column.
A little truth in travel on both sides of the counter could make your vacation a lot better.
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Christopher Elliott

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Here's the latest on the Starbucks​ hacking scandal, via Bob Sullivan.
A computer security researcher says he recently found a way to hack Starbucks’ gift card system and add value to a gift card essentially for free.
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The restaurant is gone, and so is his money. Now what? Mitch Lipka explains.
What happens to your gift card when a business goes under? This.
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A problem solved by our crack advocacy team! Nicely done.
Wendy Hamann needed our help. She says Delta Air Lines made changes to her flight itinerary and Orbitz, her online travel agent, left her in the lurch.
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Did CenturyLink​ change this customer's name? And if so, what is he owed?
John Sweet's CenturyLink bill lists him as "John Sweet Candy." A company representative has apologized for the wrong name and offered a refund and discount. But where's the money?
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This shouldn't be happening.
When you rent a car, all you really want are the keys and reliable directions, thanks very much. No surprises.
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Have him in circles
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Christopher Elliott

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What's @Hotwire got up its sleeve? Is that a fat-finger fare? Christy Wood investigates.
Maggie Wilsin was just looking for a deal on a rental car in Rapid City, SD, recently. But she found more than she bargained for on Hotwire.
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You have to honor your reservation, so why don't they have to honor theirs? Here's a look at a consumer problem that can't be easily solved.
Barry Shiller’s vacation rental owner got a better offer just before he checked in. And suddenly, his family had no place to stay for their theme-park vacation this spring.
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I'll probably get into trouble for this headline.
Love to hate the airlines? Sure you do.
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Oh, how we hate airlines. Especially on Twitter.
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What should we do with this Europcar​ case? Maybe you have some ideas. Rick Gegenheimer has details.
Annie Johnson rented a vehicle with EuropCar, drove it for two weeks in England, and then drove it into something.
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Here's today's final word. Is Southwest Airlines good -- or evil? Or both? And how about that deregulation commentary ... did I really read it?
No good deed goes unpunished in the advocacy world. So when Andrew Der's story about Southwest Airlines going the extra mile to help a grieving mother went live this morning, it was interrupted by a chorus of critics, of course.
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Have him in circles
30,648 people
David Smith's profile photo
Linda Bassett's profile photo
Yashoda Sampath's profile photo
Akiko Saito's profile photo
Kristine Lukasevica's profile photo
Amanda Surowaniec's profile photo
Hunter Bolding's profile photo
Bart Opiola's profile photo
Chris Coburn's profile photo
Work
Occupation
Ombudsman
Employment
  • National Geographic Traveler
    Ombudsman, present
Places
Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Currently
Orlando, FL
Previously
Vienna, Austria - New York - Berkeley, Calif. - Irvine, Calif. - Long Key, Fla. - Key Largo, Fla. - Port St. Lucie, Fla. - Hamburg, Germany - Frankfurt, Germany - Claremont, Calif.
Story
Tagline
Consumer advocate
Introduction

Christopher Elliott is a consumer advocate and journalist.

Elliott is National Geographic Traveler magazine’s reader advocate and writes the nationally syndicated Travel Troubleshooter column, which appears in more than 50 U.S. newspapers and Web sites.

He also writes the weekly Navigator column for The Washington Post and has a travel blog and consumer advocacy blog.

Education
  • University of California, Berkeley
  • University of California, Irvine
Basic Information
Gender
Male
Relationship
It's complicated