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Christopher Elliott
Works at National Geographic Traveler
Attended University of California, Berkeley
Lives in Orlando, FL
30,561 followers|692,286 views
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Christopher Elliott

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I think we could all use a little good news now. Andrew Der, our Good News Guy, obliges.
When it comes to good service, it sometime takes a little while for the lights to go on. But when they do, maybe it’s because you found yourself at BMW of Catonsville in the Washington metro area, as I recently did. The moveable headlights on my car didn’t work, so I recently had them serviced …
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Christopher Elliott

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Talk about double standards! Our columnist Peggy White-Davis doesn't like it -- and neither should you.
If you’ve heard it once, you’ve probably heard it a hundred times: “This call is being recorded for quality assurance purposes.” It’s such a common refrain, I’m surprised someone hasn’t repurposed it into a clever rap. It might be more appropriately labeled a rant, given how consumers feel about it. But what does it really …
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Good point. Maybe your post "is being monitored for quality improvement purposes."
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Janice Hough tells you how to get an early check-in. Nice to have a pro who shares some of her insider tips.
Red-eye flights are hard enough. But when you’re heading to a hotel after the marathon trip, all you probably want to do is drop your bags and sleep, even if just for a few minutes. Will your room will be available? This week, I’ve got clients flying to Australia, from Washington. That’s 23 hours of travel …
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What if you get it in writing but they don't do what they promised? 
Abraham Feuer wants US Airways to keep its word. Nothing more. That’s not an unreasonable request for any passenger. But you’d would think US Airways would give it special consideration when it comes from someone like Feuer, who is a rabbi. I’ll tell you how it all ended in a minute. But first, let’s hear …
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I normally don't get involved in loyalty program cases. Should I start now?
Ronald and Vickie Lopresti want to fly from Philadelphia to Madrid in comfort this May, not in the sardine seats where American Airlines jams passengers in the back of its planes. They figure they’re entitled to it. The Loprestis have given American a lot of business, and they want to redeem their frequent flier miles …
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Yes
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Is it time to rein in the airline industry?
The days of a freewheeling, lightly regulated airline industry, in which a carrier can charge whatever fees and fares it pleases, may be nearing an end. A confluence of events is pressuring government regulators to take action that, depending on your point of view, will make air travel less expensive or interfere with a free …
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Christopher Elliott

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Who is responsible for this mess?
Christopher Spark’s dishwasher breaks — and then it breaks again. Why won’t Sears help him fix it in a reasonable amount of time? Question: I recently purchased a top-of-the-line Bosch dishwasher from Sears. A few weeks later, during the holidays, it stopped working. A service appointment was scheduled for early January. The day before my …
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I'm glad you were able to help the reader out, Chris! We finally ponied up for a high-end Bosch dishwasher and the spray arm fell off within the first couple weeks. I know how to replace it, but the fact that it kept falling off from minimal use was problematic. Other than than, it works well. But, yeah. 
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Is FedEx​ trying to hide from its customers?
There she is, on the FedEx blog, so tantalizingly close. It says Sheila Harrell is the vice president of customer service operations. It says she’s responsible for overseeing 31 call centers in the Americas and Canada and more than 5,500 customer service representatives. It says she’s responsible for “ensuring high levels of customer satisfaction” through …
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If you booked one of those United​ mistake fares, the government has a message for you: You're a cheater.
I’ve kept a polite distance from the latest fare-error scandal, even though readers were asking me to get involved. Something smelled wrong about those $50 first-class transatlantic tickets on United Airlines that were briefly available earlier this month. Then again, maybe it was the character — or should I say the lack of character — of …
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Our friend and international travel expert Stuart Gustafson wonders: Should you visit Cuba?
Many Americans who’ve long wanted to visit Cuba were delighted when President Obama announced America was “changing its relationship with the people of Cuba.” But the excitement was short-lived. Some people thought airlines would start adding Miami-Havana flights right away. That would be just the first pairing; soon to follow would be flights from Newark, …
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I'm astounded at how one small, complaint-oriented blog has blossomed into a movement. Here's how YOU did it.
Not so long ago, this was a blog that generated more heat than light — a place where disenchanted travelers complained about their often intractable problems. I didn’t mind, because from time to time I could help consumers through my nationally-syndicated column, The Travel Troubleshooter. And then everything changed. We added executive contacts for many …
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Why Wi-Fi should be "free." Its just good customer service.
If it’s 2015, then why are hotel guests still doing something so ’90s, like paying extra for an Internet connection? Charging for wireless access in the 21st century is as silly as it sounds. An Internet connection is so essential, many guests would sooner do without indoor plumbing, electricity or heat in their room. A …
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Have him in circles
30,561 people
We Travel And Blog's profile photo
Tiago Torégão's profile photo
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Work
Occupation
Ombudsman
Employment
  • National Geographic Traveler
    Ombudsman, present
Places
Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Currently
Orlando, FL
Previously
Vienna, Austria - New York - Berkeley, Calif. - Irvine, Calif. - Long Key, Fla. - Key Largo, Fla. - Port St. Lucie, Fla. - Hamburg, Germany - Frankfurt, Germany - Claremont, Calif.
Story
Tagline
Consumer advocate
Introduction

Christopher Elliott is a consumer advocate and journalist.

Elliott is National Geographic Traveler magazine’s reader advocate and writes the nationally syndicated Travel Troubleshooter column, which appears in more than 50 U.S. newspapers and Web sites.

He also writes the weekly Navigator column for The Washington Post and has a travel blog and consumer advocacy blog.

Education
  • University of California, Berkeley
  • University of California, Irvine
Basic Information
Gender
Male
Relationship
It's complicated