All Pablo Svirsky wanted was a small refrigerator at his hotel in Las Vegas.
It was for his wife, Carolyn. She needed a place to store her breast milk for their son while they attended a wedding.
But when she called the SLS Las Vegas Hotel & Casino, a representative curtly informed...
JP Bouteille was ready to depart from Paris to Charlotte on July 5. Unfortunately, US Airways wasn’t ready to take him there.
Just a few hours before the scheduled departure time, Bouteille's flight was canceled. The reason? A "maintenance" issue.
Bouteille was transferred to another flight, and arrived 4 hours and 20 minutes later than the originally scheduled arrival time.
I've been a marshal in the PGA's Memorial Tournament for the last several years.
I travel from Salem, Ore., to Dublin, Ohio, to work the tournament, and stay with Bob Gardner, my former boss, and his wife, who live on one of the courses at Muirfield. They take excellent care of me the entire week, and the only thing I ever spend money on is my plane ticket. They pick me up at the airport, ferry me back and forth to the course, and take me out to dinner every night.
When I was invited to marshal the President's Cup, which was being held at Muirfield, I accepted, figuring it would be a once in a lifetime experience. Which it was.
I've written several times recently about the EU passenger rights that all consumers should be familiar with before traveling or connecting through Europe. But what happens when the airlines just keep passing the buck?
Actually, I'm not the one gettin' drunk on a plane. But your pilot might be.
On August 8, four drunken members of an airBaltic charter crew showed up for a flight from Oslo to Crete. The pilot, co-pilot and two flight attendants reportedly began drinking at 3 p.m. the day before the flight. The next morning, four hours before the flight, the group was still buying alcohol. Thanks to an anonymous tip, officers were waiting for them when they arrived at the airport.
From TSA flubs to mass flight delays, airline data hacks to the grounding of a carrier’s entire fleet, some travelers will remember this summer for a melee of industry mishaps. But big businesses aren’t the only ones that make mistakes.
Stop me if you've already heard this one.
So this guy rents a car from Avis in Canada, and …
That was fast. You've guessed the rest — the scratches discovered after his rental, the mysterious charge to his credit card, the intransigent claims department.
How far will an airline go to prod you into paying extra for a "premium" economy or business-class seat?
One airport thinks the experience of air travel is so bad it's start spiking its food to put travelers in a better mood.
I'm not kidding.
Suzuki auto owners, take a deep breath. You've come to the right place.
It's tough enough when something goes wrong with your car. But when the manufacturer no longer has a significant presence in your location, then that's cause for a real breakdown.
- National Geographic TravelerOmbudsman, present
Christopher Elliott is a consumer advocate and journalist.
Elliott is National Geographic Traveler magazine’s reader advocate and writes the nationally syndicated Travel Troubleshooter column, which appears in more than 50 U.S. newspapers and Web sites.
- University of California, Berkeley
- University of California, Irvine