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Christopher Elliott
Works at National Geographic Traveler
Attended University of California, Berkeley
Lives in Orlando, FL
30,732 followers|1,811,978 views
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Christopher Elliott

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Gail Satzberg and her husband took their granddaughters on a European cruise, anticipating a three-day stay in Paris after the end of the cruise. But conditions in Paris led them to change their minds – and to embark on a two-month journey in search of a refund.
http://elliott.org/case-dismissed-2/1100-cancellation-penalty-paris-strike/
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Christopher Elliott

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When Gaye Markham woke up the morning of her Spirit Airlines flight, she learned her flight had been canceled. But she needed to be in Houston that day, not two days later when Spirit offered her another seat. They didn't answer her call, and an email promised a response in about a week -- so she came to us.
http://elliott.org/the-troubleshooter/spirit-canceled-flight-wouldnt-answer-call/
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Susan Rosenthal and her sister booked a specific hotel room for their upcoming visit to Miami -- one that she had stayed in before. To her surprise, she and her sister found themselves booked in a different room that had many problems. And the hotel refuses to help them out.
http://elliott.org/case-dismissed-2/hotel-gives-guests-silent-treatment-stay-hell/
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Rebecca Johnson has a lawyer. Her case has gone to trial. She has entered into a confidential settlement agreement with the opposing party, her landlord.
http://elliott.org/case-dismissed-2/need-legal-advice-consult-lawyer-instead-blog/
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Yvette Law Lui pays extra for her seat assignments on Virgin America. She doesn't get them. Is she entitled to a refund?
http://elliott.org/the-troubleshooter/virgin-america-switched-seats-denied-refund/
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When Payless double-charges Marena Henne for fuel, she calls on a consumer advocate for help. Is her bill fixable?
http://elliott.org/the-troubleshooter/payless-asked-pay-twice-fuel/
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Four days before Ryan Bernard was to take his girlfriend on a surprise wedding trip to Las Vegas, Bookit.com canceled. Although his initial deposit made in October was accepted, subsequent payments on his payment plan didn't go through.
http://elliott.org/case-dismissed-2/las-vegas-wedding-almost-called-off-bookit-com/
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Go go Chris. Keep up the pressure to protect our rights as travelers.
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If your flight is canceled, does your airline still have an obligation to get you to your destination on time?
http://elliott.org/blog/flight-canceled-airline-obligated-get-destination/
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Like many travelers looking for bargains, Alan and Julie Mitchell were looking for a cheap, convenient place to stay when they made a reservation for their trip. But they ended up with some very inconvenient accommodations that concluded with a credit card dispute.
http://elliott.org/advocate-this/fraud-vrbo-strands-overseas-travelers/
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A pickpocket stole Mim King's wallet on a recent visit to San Francisco. She thought the Transportation Security Administration would never let her board her flight to Los Angeles the next day. But she was wrong.
http://elliott.org/blog/board-plane-pickpocketed/
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Remember my interview with Rob Siefker, the head of customer service at Zappos? Sure you do. How could you not click on a headline like If Zappos ran an airline?
http://elliott.org/blog/welcome-elliott-air-please-fasten-seatbelts-enjoy-flight/
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Work
Occupation
Ombudsman
Employment
  • National Geographic Traveler
    Ombudsman, present
Places
Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Currently
Orlando, FL
Previously
Vienna, Austria - New York - Berkeley, Calif. - Irvine, Calif. - Long Key, Fla. - Key Largo, Fla. - Port St. Lucie, Fla. - Hamburg, Germany - Frankfurt, Germany - Claremont, Calif.
Story
Tagline
Consumer advocate
Introduction

Christopher Elliott is a consumer advocate and journalist.

Elliott is National Geographic Traveler magazine’s reader advocate and writes the nationally syndicated Travel Troubleshooter column, which appears in more than 50 U.S. newspapers and Web sites.

He also writes the weekly Navigator column for The Washington Post and has a travel blog and consumer advocacy blog.

Education
  • University of California, Berkeley
  • University of California, Irvine
Basic Information
Gender
Male
Relationship
It's complicated