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Christopher Elliott
Works at National Geographic Traveler
Attended University of California, Berkeley
Lives in Orlando, FL
30,586 followers|723,035 views
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Christopher Elliott

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Here's a live case that had a happy ending. You have to read it.
Matthew Rowles rented a minivan from Enterprise in Prospect Park, Pa., in February. That’s not in dispute. It snowed while he had the minivan. Heavily. That, everyone can agree on, too. The scratches on the roof — the ones Enterprise wants him to pay for? Those are a problem. We’ve come to your favorite part …
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Friends don't let friends rent from Enterprise.
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How Sprint​ recovered from a potential customer service disaster. Andrew Der explains.
Bethany Tully likes to feel the sensation of pushing a button on her phone. But what happens when the button doesn’t push back? A long-time Sprint customer, Tully’s third Android model in a row with mechanical keys died an unceremonious death. No one at the local Sprint store would help her. Fed up, she went …
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Christopher Elliott

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What happened to my site?
Today’s case from the trenches of consumer advocacy is about the changes happening at this site and what they mean to you. But before we go there, let me talk about one positive change. Yesterday, I mentioned our little problem with malvertising. I’m happy to report that our technical team has replaced the bad ads, …
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Can the government prevent the next pilot murder-suicide? Kendall Creighton wonders.
It’s been less than a week since the catastrophic loss of Germanwings Flight 9525 and its 144 passengers and 6 crew. Fear of becoming a victim to such coldblooded evil will surely weigh heavily on the minds of the 9 million passengers who take to the skies each day. What to do about pilot suicide? …
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Can you help our fledgling forum?
It starts with a pop-up window, usually on the help forums. Maybe it’s an error message that says your version of QuickTime is out of date. Believe me, it isn’t. What you’re experiencing is a new kind of malware problem — the kind of attack that’s happened time and again on our forum and site. …
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this is the bad malware link I encountered.  Same domain, more than once.  Never seen it before.

http://techsupportnotifications.   com/techsupp/lp11/?a=HT&clickid=w6V5Q8RCQCL5696JGQCFRR04&ent=yes&ext=yes&rec=yes&lo=yes&browser=Chrome&browserversion=Chrome%2040&country=US&device=DESKTOP&model=Desktop&brand=Desktop&os=Windows&osversion=Windows%207&useragent=Mozilla%2F5.0%20%28Windows%20NT%206.1%3B%20Win64%3B%20x64%29%20AppleWebKit%2F537.36%20%28KHTML%2C%20like%20Gecko%29%20Chrome%2F40.0.2214.91%20Safari%2F537.36&city=Lodi&isp=Comcast%20Cable&ip=50.245.173.86
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Should some foods be banned on board? Stuart Gustafson thinks so.
When was the last time you boarded a plane knowing full well that you’d be served a delicious meal? I’m not talking about a three-plus hour flight in first class. I’m talking about the tourist class, economy, coach — whatever you want to call it. Despite what most airlines are saying, meals onboard are skimpy; …
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noor h
 
I think alcohol should be totally banned on board, just like smoking.
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Here's why the Expedia​ merger with Orbitz​ and Travelocity​ is good for travelers. Charlie Leocha explains.
With most mergers, consumers lose. But with the latest merger in the online travel industry between Expedia, Travelocity and Orbitz, competition should be enhanced rather than diminished. Why? The real competition is not from other travel agents, but from the airlines and hotels. If they could, hotels and airlines would do away with travel agents. …
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Are we fools for participating in an airline loyalty program? Perhaps -- and here's why.
Today is Frequent Flier Appreciation Day, better known as April Fool’s Day. At least that’s the way hundreds of thousands of disillusioned United Airlines Mileage Plus members see it after their program was unceremoniously devalued last month. One of them is Ben Lawrance, who, for more than a decade flew on United or one of …
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Want a deal? Be careful what you wish for. Janice Hough explains.
Getting there is half the fun. The other half? For many travelers, it’s finding a deal. Planning an upcoming vacation can offer entertainment for months, whether it’s looking at guidebooks and online views, or imagining yourself on a beach or being pampered. But too many travelers are spending their pre-trip time not with happy anticipation, …
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Did the airline do enough for this passenger?
Economy class airline seats are small and getting smaller — of that there is no doubt. But if you do have doubts, consider what happened to Deana Worth on a recent American Airlines flight from Los Angeles to Miami. Worth purchased her economy class seat, believing she’d have an adequate amount of legroom, as she …
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Why should passengers care about the Gulf air dustup? Kendall Creighton explains.
It’s open season on the Open Skies talks in Washington. Emirates Airlines has put together a team from its legal, strategic and financial departments to fight back ‘the slings and arrows of outrageous fortune’ charges from the US airlines that it used unfair business methods to become one of the leading airlines in global aviation. Tim Clark, the Emirates …
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Who's right -- JetBlue Airways​ or the customer? I don't know, and I don't know if I should get involved in this one.
What happens when there’s a fundamental disconnect between a customer and a company? You end up with a case like Maria Mendoza’s, where everyone is right — and everyone is also wrong. Mendoza and her family recently flew from Newark to Orlando so her husband could compete in a marathon. It was a terrific trip …
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I believe customers have a right to expect courtesy.  Yes schedules can get messed up, but lately airline employees are starting to act like the gestapo.  They don't care about the passengers needs and see no reason to try to work out a solution. 
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Have him in circles
30,586 people
karina Calvo's profile photo
Patrick Wagman's profile photo
Laurence Ruble's profile photo
Patrick Smith's profile photo
Kaboul Fofana's profile photo
Kevin Ferron's profile photo
Reedia's profile photo
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Bart Opiola's profile photo
Work
Occupation
Ombudsman
Employment
  • National Geographic Traveler
    Ombudsman, present
Places
Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Currently
Orlando, FL
Previously
Vienna, Austria - New York - Berkeley, Calif. - Irvine, Calif. - Long Key, Fla. - Key Largo, Fla. - Port St. Lucie, Fla. - Hamburg, Germany - Frankfurt, Germany - Claremont, Calif.
Story
Tagline
Consumer advocate
Introduction

Christopher Elliott is a consumer advocate and journalist.

Elliott is National Geographic Traveler magazine’s reader advocate and writes the nationally syndicated Travel Troubleshooter column, which appears in more than 50 U.S. newspapers and Web sites.

He also writes the weekly Navigator column for The Washington Post and has a travel blog and consumer advocacy blog.

Education
  • University of California, Berkeley
  • University of California, Irvine
Basic Information
Gender
Male
Relationship
It's complicated