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Christopher Elliott
Works at National Geographic Traveler
Attended University of California, Berkeley
Lives in Orlando, FL
30,711 followers|1,338,505 views
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Christopher Elliott

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Ruth Morrison's carry-on luggage vanished on her recent flight from Portland to Quito, Ecuador -- in part because she was trying to be a good traveler, and in part because her airline doesn't know how to be a good company.

http://elliott.org/can-this-trip-be-saved/when-good-customer-meets/
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Christopher Elliott

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Paul Kenny pre-paid for a condo on Kauai for 15 nights, but he and his wife only stayed for one. The reason? "The condo was dirty, bug-infested, and uninhabitable," he says.

http://elliott.org/case-dismissed-2/no-refund-dirty-bug-infested-uninhabitable-condo/
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Don't look now, but that scrappy consumer advocacy site you've been reading for years is getting organized.

Really organized.

http://elliott.org/blog/youll-never-guess-whats-happening-behind-scenes-site/
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Looking forward to it. Especially since newspapers got rid of their local consumer advocates / hotlines long ago.
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Christopher Elliott

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The airline boarding process, for want of a more family-friendly word, stinks. But on Feb. 15, it will stink a little less for families.


http://elliott.org/blog/46130/
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If any company can make you forget your manners, it's gotta be Comcast.

But that's still no excuse for how one of our readers behaved when confronted by a billing problem with the cable behemoth -- a slip that basically doomed her case to our circular file.

http://elliott.org/case-dismissed-2/bad-manners-doom-this-comcast-case-before-it-gets-off-the-ground/
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If you think fake ads are just a Saturday Night Live gag, think again. They’re an ongoing problem -- with real consequences for consumers. Especially online.

One example: fake Google ads.

http://elliott.org/blog/protect-fake-ads/
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Christopher Elliott

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This week’s number one post is remarkable on two levels. First, because it’s a good-news story -- a rarity on this site. And second, because it’s a rerun.

http://elliott.org/blog/well-take-wing/
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They're apathetic. They're never around when you need them. And they lie.

http://elliott.org/blog/what-annoys-you-the-most-about-hotels-this/
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How do we fix the airlines?

http://elliott.org/blog/46138/
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When Megan Bevens books a flight from Sacramento to Honolulu on Expedia, she's delighted to find a lower fare on Travelocity. So why won't Expedia honor its Best Price Guarantee?

http://elliott.org/the-troubleshooter/why-wont-expedia-honor-its-best-price-guarantee/
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John and Jeanne Vesty traveled on board the all-business class airline La Compagnie between Luton, United Kingdom, and Newark, back in June. When the crew encountered mechanical problems on the ground in Luton, the carrier canceled the flight.

The French airline, which operates a fleet of two Boeing 757 aircraft, didn’t have a replacement jet to operate the flight, so the trans-Atlantic flight was rescheduled for the next day.

http://elliott.org/blog/46090/
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Debra Cassel is missing a refund from DirecTV. Why can't it just send her the money?

http://elliott.org/problem-solved/wheres-missing-refund-directv/
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Have him in circles
30,711 people
reyna torres's profile photo
David Dangelo's profile photo
Jonathen Ruesch's profile photo
Roberto Bonini's profile photo
Margo Armstrong's profile photo
Dawn Baker's profile photo
Robin Pryor's profile photo
Josh McDade's profile photo
mselvanayakam's profile photo
Work
Occupation
Ombudsman
Employment
  • National Geographic Traveler
    Ombudsman, present
Places
Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Currently
Orlando, FL
Previously
Vienna, Austria - New York - Berkeley, Calif. - Irvine, Calif. - Long Key, Fla. - Key Largo, Fla. - Port St. Lucie, Fla. - Hamburg, Germany - Frankfurt, Germany - Claremont, Calif.
Story
Tagline
Consumer advocate
Introduction

Christopher Elliott is a consumer advocate and journalist.

Elliott is National Geographic Traveler magazine’s reader advocate and writes the nationally syndicated Travel Troubleshooter column, which appears in more than 50 U.S. newspapers and Web sites.

He also writes the weekly Navigator column for The Washington Post and has a travel blog and consumer advocacy blog.

Education
  • University of California, Berkeley
  • University of California, Irvine
Basic Information
Gender
Male
Relationship
It's complicated