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Christopher Elliott
Works at National Geographic Traveler
Attended University of California, Berkeley
Lives in Orlando, FL
30,606 followers|743,945 views
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Christopher Elliott

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Need a hand? Maybe a fellow traveler will help.
After hundreds of business trips and a vacation or two, Clement Quintyne’s Briggs & Riley Rollaboard was ready for the recycler. The wheels were worn and the outside was frayed.His wife, Debra, figured it was time for new luggage. But what to do with the old bag?Then she heard about the company’s new trade-in program called “A Case for Giving.” Quintyne, a manager from Raleigh, N.C., could return his luggage and receive a $100 credit on a new Bri...
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Christopher Elliott

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When should your child sit in the front seat? If you don't know the answer, you must read this story.
It seems as though an increasing number of parents are letting kids make the move to the front seat of the car way too soon. In many states, children who reach age 8 or 4 feet 9 inches tall (57 inches) no longer have to use a car seat or booster seat. That’s the law, …
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Don't let the cruise lines hijack this bill, says Kendall Carver. Here's why.
Congress is worried about the new Cruise Vessel Security and Safety Act. You should be, too. Two prominent members of Congress, Sen. Richard Blumenthal and Rep. Doris Matsui, last week sent a letter to Paul Zukunft, commandant of the U.S. Coast Guard, to express major concerns with the proposed rule-making on the implementation of the …
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Can you help us get these JetBlue Airways passengers' luggage fee back? Or has it disappeared into the wild blue yonder?
Editor’s note: Yesterday we asked you what we should do with this column. Your answer? Keep it! So we are. What’s a vacation without baggage overstuffed with clothes, gadgets, and personal items? That might explain our collective luggage anxiety. You can’t help feeling a little trepidation when you stand in line at the airline counter. …
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Don't do it until you've read this story by Bob Sullivan.
It’s great that more folks are backing up their files using cloud-based services like DropBox. While hacker and virus writers get all the headlines, I think hardware failure is really the biggest risk most consumers face. Cloud services have become such a part of the way we live, however, that we’ve gotten a little too …
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It's time to consider what the other side has to say. We have no choice. Here's why.
Today, instead of bringing you another case from our hyperactive help forums, I wanted to tell you about an issue that’s keeping our editors awake at night. It’s the other side. And I mean that in several ways. I hope we can have a civil discussion about the other side, because the outcome may well …
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Was this Hotwire​ customer led astray? A live case from our forums, brought to you by Rick Gegenheimer.
Today’s story from the front lines of consumer advocacy is about a fellow traveler who looked to the stars for guidance. Unfortunately, the stars led him astray. Vishal Sheth’s stars belong to Hotwire’s Hotwire’s Hot Rates. As you probably know, Hotwire only reveals the name and address of the hotel after you’ve booked it, because, …
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Should I take this case?
I prefer to stay out of the crossfire in my line of work. Yet I find myself in that situation with some regularity, including this frustrating refund case involving British Airways. The airline insists Patti Naji and her husband were no-shows for their flight from Athens to London, the second leg of their return trip …
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Here's where the income gap can have real consequences. Details from Krystal Steinmetz.
It’s said that money can’t buy happiness, but research has shown that wealth is strongly correlated with a long and healthy life. That’s according to a new report from the Urban Institute and Virginia Commonwealth University, which analyzed links between wealth, income and health. Researchers found that when dividing Americans into five income groups, each …
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Are travelers compassionate? Read this story and then tell me.
After hundreds of business trips and a vacation or two, Clement Quintyne’s Briggs & Riley Rollaboard was ready for the recycler. The wheels were worn and the outside was frayed. His wife, Debra, figured it was time for new luggage. But what to do with the old bag? Then she heard about the company’s new …
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Here's a cool idea from Discover. Bob Sullivan has the details.
Now here’s a good idea. Discover Card consumers who lose track of their credit cards but aren’t sure the cards are really lost yet, can temporarily “freeze” the cards with a new feature called “Freeze It.” New charges will be declined, but automated payments will continue while the consumer continues to search for the card. …
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Have him in circles
30,606 people
JUDY WEBSTER's profile photo
Itinerari Camper's profile photo
Linda Bassett's profile photo
Ewart Schulters's profile photo
Reva Aikens's profile photo
Luis Marquez's profile photo
Keith Hering's profile photo
karina Calvo's profile photo
Kristine Lukasevica's profile photo
Work
Occupation
Ombudsman
Employment
  • National Geographic Traveler
    Ombudsman, present
Places
Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Currently
Orlando, FL
Previously
Vienna, Austria - New York - Berkeley, Calif. - Irvine, Calif. - Long Key, Fla. - Key Largo, Fla. - Port St. Lucie, Fla. - Hamburg, Germany - Frankfurt, Germany - Claremont, Calif.
Story
Tagline
Consumer advocate
Introduction

Christopher Elliott is a consumer advocate and journalist.

Elliott is National Geographic Traveler magazine’s reader advocate and writes the nationally syndicated Travel Troubleshooter column, which appears in more than 50 U.S. newspapers and Web sites.

He also writes the weekly Navigator column for The Washington Post and has a travel blog and consumer advocacy blog.

Education
  • University of California, Berkeley
  • University of California, Irvine
Basic Information
Gender
Male
Relationship
It's complicated