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Christopher Elliott
Works at National Geographic Traveler
Attended University of California, Berkeley
Lives in Orlando, FL
30,685 followers|1,583,171 views
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Christopher Elliott

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Christopher Elliott

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Peter Kuhmerker suffered a major heart attack and couldn't take his planned vacation to Ireland. Trying to obtain a refund from Great Value Vacations is enough to give him another heart attack (and give us our first!).

http://elliott.org/the-troubleshooter/49016/
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Advantage Rent-A-Car, a small digital screen, and American Express together relieved Taryn Shapiro of $84. Can we help her get it back, or at least warn others before they fall victim?

http://elliott.org/the-troubleshooter/taking-advantage-of-a-customer/
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I've already covered HomeAway's controversial new booking fees, but apparently that's not enough for some of my readers. They want more.
http://elliott.org/case-dismissed-2/why-im-not-writing-another-word-about-homeaways-new-fees/
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I never write about people like Rich Colwell. That's because it looks as if he fixed his case all by himself. But he's gone out of his way to tell me that's wrong -- and I'm happy to report that fact.

http://elliott.org/blog/copying-us-sometimes-enough-solve-problem/
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When Nickolle Preaseau’s rental car has a flat tire, Budget tells her that they will pick up the car and bring her a new one -- but doesn’t warn her about the charges. Then they send her an invoice for $550, which she thinks is unreasonably high. Can our advocates get Budget to eliminate the charge?
http://elliott.org/the-troubleshooter/misled-overcharged-budget/
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Dennis Tucker's gift card balance keeps shrinking. A closer look reveals the source of the leak. But can it be stopped?
http://elliott.org/problem-solved/gift-card-funds-dont-expire-expiring/
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Remember the post about copying me on complaints? Some of you thought I was blowing smoke when a reader claimed (and I concurred) that the simple act of copying me on a complaint was enough to get it prioritized.
http://elliott.org/case-dismissed-2/im-sure-listing-you-on-the-cc-line-helped-princess-make-their-decision/
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Ron Massicotte's case may be unresolvable, but it offers valuable insight into the psychology of complaints.
http://elliott.org/case-dismissed-2/buyers-remorse-and-a-lemon-makes-this-subaru-owner-blow-a-gasket/
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Wynn Winberg is forced to check his backpack containing his laptop on an American Airlines flight with overhead bins that are “out of service” -- and the computer breaks during the flight. Can our advocates get him reimbursed?
http://elliott.org/the-troubleshooter/american-damaged-my-macbook-pro-why-wont-they-fix-it/
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In-flight wireless Internet connections are almost universally available. They’re also almost universally unreliable, slow and expensive.

http://elliott.org/the-navigator/wifi-planes-makes-convincing-argument-flight-novel/
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Work
Occupation
Ombudsman
Employment
  • National Geographic Traveler
    Ombudsman, present
Places
Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Currently
Orlando, FL
Previously
Vienna, Austria - New York - Berkeley, Calif. - Irvine, Calif. - Long Key, Fla. - Key Largo, Fla. - Port St. Lucie, Fla. - Hamburg, Germany - Frankfurt, Germany - Claremont, Calif.
Story
Tagline
Consumer advocate
Introduction

Christopher Elliott is a consumer advocate and journalist.

Elliott is National Geographic Traveler magazine’s reader advocate and writes the nationally syndicated Travel Troubleshooter column, which appears in more than 50 U.S. newspapers and Web sites.

He also writes the weekly Navigator column for The Washington Post and has a travel blog and consumer advocacy blog.

Education
  • University of California, Berkeley
  • University of California, Irvine
Basic Information
Gender
Male
Relationship
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