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Christopher Elliott
Works at National Geographic Traveler
Attended University of California, Berkeley
Lives in Orlando, FL
30,665 followers|1,521,661 views
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Christopher Elliott

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I know what American Airlines will say if I bring Patricia Simon’s case to it.

No.
http://elliott.org/case-dismissed-2/i-did-not-pay-to-hear-drunks-on-a-plane/
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Christopher Elliott

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There are few things worse than getting sick on vacation and needing medical care in a foreign country. But for Kathryn Valdes, her earache quickly progressed to a headache when she tried to change her airberlin flight on doctor’s orders.

http://elliott.org/advocate-this/hey-airberlin-maybe-just-stick-flying-planes/
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Christopher Elliott

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When a family of four doesn’t get the hotel room it reserves, mayhem ensues.

http://elliott.org/the-troubleshooter/kicked-hotel-holiday-weekend/
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You’ve seen the pictures, haven’t you?

http://elliott.org/blog/passenger-shaming-movement-gone-far/
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Holiday Inn quotes Eric Sherman $2,086 for his accommodations but then charges him $417 more. Why won’t it fix this billing error?

http://elliott.org/the-troubleshooter/overcharged-holiday-inn-refund/
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When a company’s “best price” guarantee ends up not offering the best price, how long should it take them to refund the difference?
http://elliott.org/the-troubleshooter/hey-aarp-travel-center-why-doesnt-your-best-price-guarantee-work/
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Shan Forgham Newham’s suitcase goes missing for 15 days on a trip from Istanbul to Manchester, England. When he finally received it, it's damaged and some of his possessions are missing. Why can’t he get any reimbursement from Turkish Airlines?
http://elliott.org/the-troubleshooter/my-suitcase-is-missing-why-wont-turkish-airlines-reimburse-me/
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A canceled flight, a downgraded ticket, and flubbed seat assignments conspire to threaten a Spanish vacation.
http://elliott.org/the-troubleshooter/priceline-promised-me-a-business-class-ticket-but-then-it-reneged/
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If there’s one thing that can be said about the airline industry in 2016, it’s that there are no guarantees.

http://elliott.org/should-i-take-the-case/prepaid-seat-assignment-guaranteed/
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Gokhan Anil purchases two tickets on Turkish Airlines for his son and his cousin to visit him, but his son’s grandfather dies before the visit. Turkish Airlines promises Anil a refund within ten days but never issues the refund. Can our advocates help?

http://elliott.org/the-troubleshooter/refund-turkish-airlines/
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Christopher Elliott

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American Airlines did it again.

The world's largest airline far outpaced other companies in the complaints department, according to our latest count of consumer grievances.

http://elliott.org/blog/american-airlines-widens-lead-complaints-department/
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If there's any doubt Congress is beholden to the powerful airline lobby, this should settle it: An influential group of representatives has just introduced a bill that would effectively block Norwegian Air from operating between the United States and Europe.

http://elliott.org/blog/congress-wants-less-airline-competition-anyone-surprised/
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Work
Occupation
Ombudsman
Employment
  • National Geographic Traveler
    Ombudsman, present
Places
Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Currently
Orlando, FL
Previously
Vienna, Austria - New York - Berkeley, Calif. - Irvine, Calif. - Long Key, Fla. - Key Largo, Fla. - Port St. Lucie, Fla. - Hamburg, Germany - Frankfurt, Germany - Claremont, Calif.
Story
Tagline
Consumer advocate
Introduction

Christopher Elliott is a consumer advocate and journalist.

Elliott is National Geographic Traveler magazine’s reader advocate and writes the nationally syndicated Travel Troubleshooter column, which appears in more than 50 U.S. newspapers and Web sites.

He also writes the weekly Navigator column for The Washington Post and has a travel blog and consumer advocacy blog.

Education
  • University of California, Berkeley
  • University of California, Irvine
Basic Information
Gender
Male
Relationship
It's complicated