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dvsAnalytics, Inc.
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How Workforce Optimization Improves Agent Performance
How Workforce Optimization Improves Agent Performance

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dvsAnalytics, Inc.'s posts

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A hospital recently chose dvsAnalytics’ Encore Workforce Optimization. The customer’s primary requirement was to ensure PCI and HIPAA compliance. Encore not only met all their needs, it also supported station-to-station recording for the added ability of evaluating internal consultations. Learn more about Encore: https://goo.gl/TQHd5x
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Today's workforce can span up to 4 generations. Learn how to improve employee engagement in your multi-generational workforce. https://goo.gl/nYGGHC

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Come see us this week at the NEC Advantage Executive Conference, Expo Booth #13, at the Sheraton Wild Horse Pass Resort in Chandler, AZ. We look forward to catching up with you! https://goo.gl/7k0k2p
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We are preparing to attend the NEC Advantage Executive Conference as a Valued Partner! If you're at the conference or in the Chandler, AZ area on May 9-11, stop by our booth. We would love to visit with you! https://www.necam.com/advantage/program.html

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A large real estate and rental marketplace company needed to capture all customer communications, alert management on interactions that need review, and streamline coaching for improved performance. Encore met all their requirements and was the only solution to compliment rather than conflict with certain features of their ShoreTel system. Learn how Encore can help! goo.gl/YRtO3o
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Training Reminder! Encore Essential, Advanced, and Administrator courses are available next week. They're web-based, so sign up to attend: http://bit.ly/1DQaOIo
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The Five I's of Employee Engagement: Are you using all 5 to engage your employees? goo.gl/iYeQKa

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New Encore Desktop Analytics delivers an aggressive ROI when streamlining compliant contact center recording processes, or integrating Salesforce.com data for accurate recorded interaction searches. https://goo.gl/9sTNHd #contactcenter #cctr #customerexperience #callrecording #customerservice #callcenter

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A radiology and imaging practice with over 60 board-certified radiologists throughout twenty-one facilities was looking for an easy-to-use recording solution for locating important recordings and improving their quality management. Encore met all their needs and enhanced their HIPAA compliance policies. Learn how Encore can help! https://goo.gl/hG5Vzz
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