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Mickey Buchanan
Worked at AVG Technologies
Attends CVCC (Catawba Valley Community College)
41 followers|31,429 views


Mickey Buchanan

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MICKEY invited you to a game of UNO & Friends! It's about to get wild!
***** UNO & Friends: Fast Fun for Everyone!UNO, the world's most beloved ca...

Mickey Buchanan changed his profile photo.

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Mickey Buchanan

commented on a video on YouTube.
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Beautiful. I am obsessed with this cover.
Have them in circles
41 people
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  • CVCC (Catawba Valley Community College)
    Network Technology, 2010 - present
    Networking Technologies
  • WPCC (Western Piedmont Community College)
    Microcomputer Technology, 1993 - 1995
    Computer Engineering Computer Information Systems
User and abuser of computers and drums
Been using, troubleshooting, and repairing computers since the mid-80's, starting with MS-DOS 3.3 currently through Windows 8.x.
Bragging rights
Happily married since 1998, and have three terrific kids.
Full-Time Student
Computer repair/troubleshooting, malware/virus removal
  • AVG Technologies
    Tier 2 Technician, 2012 - 2014
    Support internal customers by participating on request and incident resolution Manage own ticket queue in order to maintain quality of provided service Provide clear incident ownership logged against applications/internal systems Proactively monitor applications/systems based on alerts performance and monitoring Daily communication with Development teams, IT Infrastructure, QA Testing and Release Teams in terms of resolution delivery and incident workarounds suggestion Responsibility for tickets categorization and prioritization based on due dates and agreed SLAs (service level agreements) Understand, evaluate critical issues, system failures, identify root cause and workarounds Focus on system and process improvements in order to minimize incident volume, manage agreed response and resolution times, achievement of KPIs (key performance indicators) Maintain Knowledge base and document working procedures Use organisational and communication skills to cooperate across departments and support project from the start to the successful release
  • Best Buy/Geek Squad
    ARA (Advanced Repair Agent), 2001 - 2012
    Quickly and accurately diagnose technology issues and create robust solutions as needed at Precinct in Hickoy Best Buy store. Identify and take advantage of opportunities to improve the process of assessing, testing and reparing client electronics. Help other employees understand how to successfully use the range of Geek Squad resources to meet client tech needs. REPONSIBILITIES Maintain, repair, and service client technology and devices. Perform backup for other agents. Perform other duties as assigned.
Mickey Buchanan's +1's are the things they like, agree with, or want to recommend.
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