Start a hangout
41 followers|31,429 views
Worked at AVG Technologies
Attends CVCC (Catawba Valley Community College)
41 followers|31,429 views
Beautiful. I am obsessed with this cover.
- CVCC (Catawba Valley Community College)Network Technology, 2010 - presentNetworking Technologies
- WPCC (Western Piedmont Community College)Microcomputer Technology, 1993 - 1995Computer Engineering Computer Information Systems
User and abuser of computers and drums
Been using, troubleshooting, and repairing computers since the mid-80's, starting with MS-DOS 3.3 currently through Windows 8.x.
Happily married since 1998, and have three terrific kids.
Computer repair/troubleshooting, malware/virus removal
- AVG TechnologiesTier 2 Technician, 2012 - 2014Support internal customers by participating on request and incident resolution Manage own ticket queue in order to maintain quality of provided service Provide clear incident ownership logged against applications/internal systems Proactively monitor applications/systems based on alerts performance and monitoring Daily communication with Development teams, IT Infrastructure, QA Testing and Release Teams in terms of resolution delivery and incident workarounds suggestion Responsibility for tickets categorization and prioritization based on due dates and agreed SLAs (service level agreements) Understand, evaluate critical issues, system failures, identify root cause and workarounds Focus on system and process improvements in order to minimize incident volume, manage agreed response and resolution times, achievement of KPIs (key performance indicators) Maintain Knowledge base and document working procedures Use organisational and communication skills to cooperate across departments and support project from the start to the successful release
- Best Buy/Geek SquadARA (Advanced Repair Agent), 2001 - 2012Quickly and accurately diagnose technology issues and create robust solutions as needed at Precinct in Hickoy Best Buy store. Identify and take advantage of opportunities to improve the process of assessing, testing and reparing client electronics. Help other employees understand how to successfully use the range of Geek Squad resources to meet client tech needs. REPONSIBILITIES Maintain, repair, and service client technology and devices. Perform backup for other agents. Perform other duties as assigned.
Mickey Buchanan's +1's are the things they like, agree with, or want to recommend.
Crony capitalism - Wikipedia, the free encyclopedia
Crony capitalism. From Wikipedia, the free encyclopedia. Jump to: navigation, search. Crony capitalism is a term describing a capitalist eco