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Crittenton Hospital
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Crittenton Hospital

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Did you know Crittenton Hospital offers a number of online services for patients? It’s just one more way we make managing medical care more convenient and accessible. See what resources are available at crittenton.com, or learn more here. #WeAreAscension http://ow.ly/Wkuh302A5Ix
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Crittenton Hospital

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#MeetOurStaff Glenn Garwood, Crittenton director of emergency medical services explains the behind-the-scenes work that happens to deliver the best emergency care in Rochester. #WeAreAscension http://ow.ly/YsrD301HIQx
When an emergency strikes, calling 911 may do more than you think. Hear all about it from our Manager of Emergency Medical Services at Crittenton.
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Crittenton Hospital

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You can help #CureArthritis. This July, tell one other person that it is #JuvenileArthritisAwareness month and start spreading awareness. #WeAreAscension http://ow.ly/jAAT301HIDI
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Crittenton Hospital

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Did you know over 50 million people suffer from food allergies. If you're allergic to one of these foods and substances, see what other ones you should avoid. #WeAreAscension http://ow.ly/OFfU301HImy
Food allergies & non-food allergies impact more than 50 million people in the US including children & adults. Learn more.
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Crittenton Hospital

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#MeetOurStaff Dr. Wissman, Crittenton's Chief Medical Officer, talks about the importance of building a relationship with your primary care physician. #WeAreAscension http://ow.ly/fJwc301HI7v
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Crittenton Hospital

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It's Saturday! If you haven't tried it yet, head to downtown Rochester for the 17th season of the Rochester Famers Market, sponsored by Crittenton Hospital #WeAreAscension http://ow.ly/tAFl301HHPh
Every Saturday, 8:00am – 1:00pm. May 7 – October 29. Celebrating its 17th season, the Farmers' Market is a frequent stop for area residents to enjoy the vibrant colors, aromas and flavors of southeast Michigan's growing season. Located at the corner of E. Third and Water Street, it is one short ...
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Crittenton Hospital

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Crittenton Hospital is calling all teens and their families for a night of activities featuring entertainment, games, food, prizes and more. It’s the 4th Annual Teen Night, August 4 from 6pm to 9pm. Learn more here http://ow.ly/VPpT302COeT
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Crittenton Hospital

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If you are still grabbing for that half used sunscreen bottle from last summer, you might not be getting the sun protection you think you are. #WeAreAscension http://ow.ly/5dqM301HILb
Protect your skin year round with our guide to safe sunscreen use.
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Crittenton Hospital

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If seasonal allergies have you cooped up inside, it's time to find some relief. #WeAreAscension http://ow.ly/pIjV301HIsv
Tree & grass pollens and mold spores are common causes of allergies. Learn how to find relief from seasonal allergies.
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Crittenton Hospital

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Former paralympians Dennis Oehler and Todd Schaffhauser are back again, motivating patients with a lower body amputation to be more active. If you’ve undergone a lower body amputation or are a support person, therapists, or prosthetists, attend Amputee Walking School, Saturday, August 6. For more information call Dawn at 313-343-7734, or register at 866-501-3627.
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Parents, you can help your athletes stay cool during hot summer games with these heat stroke prevention tips. #WeAreAscension http://ow.ly/BE3I301HI1E
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Crittenton Hospital

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Do you worry about eating at restaurants or going out in public because you often need to find a restroom urgently? You may have Irritable Bowel Syndrome (IBS.) #WeAreAscension http://ow.ly/X7KF301HHWQ
It's estimated that 10%-15% of Americans suffer from Irritable Bowel Syndrome (IBS). Learn more about how it's treated.
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Contact Information
Map of the business location
1101 W University Dr Rochester Hills, MI 48307
1101 W University DrUSMIRochester Hills48307
(248) 652-5000crittenton.com
Hospital, Cardiologist
Hospital
Cardiologist
Emergency Room
Orthopedic Surgeon
Pharmacy
Crittenton provides a full continuum of clinical programs nationally ranked for quality excellence and a medical staff of nearly 500 physicians, representing a wide range of medical specialties. 
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Have them in circles
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Review Summary
3.0
73 reviews
5 star
31 reviews
4 star
4 reviews
3 star
2 reviews
2 star
7 reviews
1 star
28 reviews
"The joking and laughing of the staff in the hallways are legendary."
"A hospital only has sick people a prison has real drug addicts."
"So many times we only see reviews when someone has a bad experience."
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Patricia Wellhausen's profile photo
Patricia Wellhausen
a week ago
I'm so glad I didn' read the reviews before having a procedure done at this hospital! I did not choose the hospital. My surgeon chose it. I was running late because of construction on Rochester Rd and called to let the outpatient surgery department know I was on my way. My husband dropped me off at the Surgery Center Entrance. The registration counter was easy to find. I was checked in by a pleasant and efficient individual who walked me back to the nurse who would help me to get ready. Another nurse joined her and started my IV which didn't even leave a bruise. The anesthesiologist came in and told me what he planned to do. My surgeon came in about 5 minutes before the scheduled surgery time, talked to my husband and me about the procedure. Two nurses who would be in the operating room with me came in and helped me to the operating room. I forgot to mention that one of the or nurses had already seen me to double check pertinent information and introduce herself. They started the anaesthetic, I was out before I knew it and in recovery and awake at just about the time I expected to be. Parking was convenient and the area was well marked with color coded signs. All in all, I couldn' find anything to Improve upon.
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Noah M
2 months ago
If you are looking for wound care as a diabetic, this is NOT the place to go!!! These folks seem pleasant enough, but they also think that it is okay for a patient to wait 1 to 2 hours from their appointment time to be seen. You need a half of a day like dialysis for this center. That is NOT appropriate! All they have to offer are unprofessional excuses to why their services are so slow from receptionist to nurse management. The operation of scheduling in this center needs major attention. POOR SERVICE...GO SOMEWHERE ELSE.
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Response from the owner - 2 months ago
Noah – We’re sorry you had a bad experience. If you're willing, please contact our Patient Relations department at 248-652-5606 to share your concerns. We'd like every patient experience to be a positive one, and your feedback would be helpful in our continued effort to meet that goal.
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Lindsay A. Sontag
2 months ago
My 88 year old grandmother has been in Crittenton for 5 days now with a suspected pulmonary embolism. She has A-Fib and is having recurring a-fib attacks while in the hospital. She's on the 5th floor (cardiology floor) and the bad experiences we've had have truly outweighed the good experiences. The left hand doesn't know what the right hand is doing. For starters, the doctors and nurses we encountered in the emergency room gave us the run down on what is wrong with my grandma; she has clots in her legs and one has most likely traveled to her chest. She'd need to be on continuous blood thinners to help break up the clots. She's VERY weak and frail. She can't sit up on her own without help. Every nurse and doctor we've encountered since then have told us a contradictory story...one says she doesn't have a clot in her lung, but the other one says they're 99% sure she does. I came to visit my grandma in the hospital on Saturday around noon. I walked into her room and and noticed that her lunch was all over her, there was wet brown liquid all over herself and her sheets, and upon further investigation, she was sitting halfway on a bedpan. Of course when I saw this, I immediately thought her bedpan spilled, but then realized she had spilled the cup of tea from her lunch all over herself. The brown liquid was freezing cold, as if it had been there forever and I still couldn't figure out why there was a bedpan half under her. I hit the red button on her bed to get a nurse, and about 10 minutes later, one walked in acting put off by our request. I pointed out the spill and the bedpan and she said "let me go look for her to get help"....look for who? another 10 minutes go by and another nurse comes in and says "she asked me for help but I don't know where she went?" and by that point I just told her these sheets need to be changed RIGHT NOW before her skin started chaffing. I also asked her why she was sitting halfway on a bedpan and she acted like she had no idea how it got there! Not done yet. Yesterday I got to the hospital and my grandma was in her bed panting like a dog, having a very hard time catching her breath. I panicked and hit the emergency button to call a nurse....AGAIN, 15 minutes go by and there is NO nurse to be found. I walked out to an empty nurses station and had to flag down whoever I can find. Sure enough, she was having an a-fib attack and her heartrate was going 160+ bpm. They tell us they'll send in a doctor for some tests shortly. About 30 minutes later, a doctor we've never met before came in and acted oblivious to my grandmother's case, didn't have a file to review and acted like he was Sherlock Holmes because he pointed out "she may have a clot up here" as he pointed at his chest..UM?! We were told this 4 days ago! Why are we always going in circles?! A while later after he ran his tests, we noticed that her heart medicine IV was unattached from the IV stand and laying on the table beside my grandmother. We thought there was a mistake, because we've never seen a nurse just lay a bag of medicine on a table with the tubes attached to it, almost like it appears that someone forgot to hook it up to my grandmother. So my mother and I walked out to the nurses station to calmly inquire about this. A blonde nurse with a NASTY attitude wouldn't even look up from her paperwork as we asked her about the heart medicine...she rolled her eyes a bit and said "Makila is your nurse.....she's very good at what she does....she's been doing this for years, you know" with a dismissive tone, like she's so above being asked such "ridiculous" questions. Nope..STILL NOT DONE! Today, Physical Therapy visited my grandmother's room, as they do every morning, and stood next to her bed and said "Okay...get up." --- WHAT?! Like I said earlier in this review, she can't even sit up on her own. She's BEYOND weak and frail, she's roughly 83 pounds and I'm sure that number is shrinking due to her loss of muscle due to being the bed for days. I'm LIVID right now and at a loss for words over this hospital.
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Response from the owner - 2 months ago
Hi Lindsay...It is such a difficult situation when a loved one is ill. It's obvious that you love your grandmother very much and want the best for her. Please have the family member who is authorized to make medical decisions on your grandmother's behalf call Patient Relations at 248-652-5606.
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gail plouffe
a month ago
I recently had a knee replacement with Dr.Declaire, at Crittenton Hospital in Rochester and can't say enough good things about my doctor, nurses, and all of the staff at Crittenton, they were amazing! All those that came to visit me I told them I have never been treated well, and thrilled with my new knee Thank You all very much. Gail Plouffe
Response from the owner - a month ago
Gail, thank you for reaching out to us. We always love to hear when our patients have a positive experience with our staff. We thank you for choosing Crittenton Hospital.
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John Sattmann
in the last week
My Dr. sent me to Crittenton to have a sleep study done. I was told by the hospital that my insurance would not cover the study, they needed to set me up with a take home unit to show the necessity for the full study. I did the home test and approximately 2 weeks later I received a call from the hospital saying the take home study showed I do need further evaluation and they have contacted my insurance co. and it would be COVERED. I had the study done Dec 28th 2015 and heard back from the Hospital approx 2 weeks later. To my surprise I also received a bill for $5100 which my insurance was going to pay approximately half the cost living me a total of $2474.95 to pay out of my own pocket. When they told me it was covered, I thought I would have a small deductible/copay not almost $2500! I called the billing center multiple times trying to discuss this mater with them, I was told someone would get back with me. Finally after the 3rd/4th time of me trying to get an explanation the nice lady at the billing dept said my statement was reviewed and the chargers are in line and the best they could do is set up a payment plan for me. In the mean time I was getting prices online for sleep studys in South East Michigan and the most expense I could find was $1500. I don't understand how the cost can be so out of line. If you are told it was cover and it was really going to cost you $2500 that information should be given to you. I feel very deceived by Crittenton Hospital and now have a collections agency calling. Please don't make my mistake and trust Crittenton Hospital.
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Alexandra Leigh
a month ago
About a week or so ago, I was here, and this has been weighing on my mind for a while. In the ER, I had a nurse named Reba, short for Rebecca. She seemed very cold, and very negative about her job the entire time. A woman came in to the ER screaming in pain. And Reba, became so agitated, she says to another nurse right outside my room, "what's with all that racket?" in a very nasty, condescending tone. Another nurse explains she hurt her wrist, which is deformed. The whole time this woman is screaming in pain, and I watched the ER nurse show no sympathy or empathy to the pain she could be in, but just annoyance. I was Reba's patient in the ER, she was also very cold towards me, and seem extremely annoyed. If she doesn't like her job, she should find a new one. The medical field isn't meant for people who's only goal is a paycheck, and not actual care for patients. I had to stay overnight, Mandy was my nurse during the night. She was absolutely fabulous. She was so nice! Soon as she saw me pushed near the room, she seemed happy to see me. I told Roel, who pushed me up there, that she was sooo welcoming. I would hope to have more nurses like Mandy if it's ever necessary. (Roel was also a really nice guy, too)
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Response from the owner - a month ago
Alexandra, we’re sorry you had a bad experience. If you're willing, please contact our Patient Relations department at 248-652-5606 to share your concerns. We'd like every patient experience to be a positive one, and your feedback would be helpful in our continued effort to meet that goal. Thank you.
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Lindsay Sontag
2 months ago
PART 2: Last week I posted that my 88 y/o grandmother was getting treated at this facility and that her treatment was less than satisfactory. Let's start at the beginning. We were originally concerned about a UTI as she was having extreme confusion and issues using the bathroom. Her GP who has Crittenton Affiliation gave us a sterile collection cup and asked us to bring her and the specimen back on Friday, 5/13 for a checkup. On Friday, he took one look at her and decided to admit her to Crittenton. Upon arrival at Crittenton, we were trying to give one of her nurses and/or doctors her specimen to be tested as this was still a major worry for us (UTI in the elderly can be dangerous). They didn't want the specimen we collected, they said they'd test for a UTI if they found it necessary. Well, obviously they didn't find it necessary (more on that later). We were alerted they day before her discharge that they were sending her to a rehab facility to get "stronger". A list of facilities was shoved in our face by a less than compassionate Social Worker who gave us about 4 minutes (literally) to make a decision. We fought against this discharge, we even tried calling her GP at 11pm the evening before and begged him to keep her admitted, as she wasn't stable. He informed us the next day that the Cardiologist (Dr. Goyle?) assured him that her heart was stable and she was ready to be released. LIES! Her heart rate was off the charts the night before she was released and it was still off the charts the day she arrived at the Rehab facility when they took her vitals. The evening before she got booted out, we inquired to the nurse about the original UTI test we requested, and she said "I'm not seeing anything in the record about a UTI test, but her white blood cell count appeared normal". She spent 4 days in the Rehab Facility, who, upon admission, questioned many of the decisions made at Crittenton: Why was she taken off her Alzheimers Medications cold turkey? Was she truly tested for a UTI? Why didn't they honor your request for a podiatrist to come and take care of her painful ingrown toenails? We had no answers for them, because Crittenton had no answers for us. Each day in the Rehab Facility, she became progressively worse. She went from being in bad shape to being at death's door. Last night, she was gasping for air, grimacing, thrashing and moaning loudly. The last type of communication she gave us was Monday afternoon, when out of the blue, she began spelling out a few random words to us. Yesterday, the only two words she spelled were "H O M E" and "H E L P". We felt powerless, and it was obvious that she was in serious pain. The rehab facility was great, but they did NOT have the equipment to deal with her condition, which is why I am AGAIN questioning Crittenton and their MORONIC standard of care. She was in so much pain and angst, the facility checked her vitals: heart rate at 160, uncontrolled by the Cardizem & Beta Blocker that Crittenton assured us would keep her stable...and they even gave her two doses of Ativan & Risperdal to try to control the thrashing and lower her heart rate. NOTHING. She was rushed to Beaumont Troy at 2am. The ER Doctor was by her side the second she arrived. Within 10 minutes he had diagnosed a severe case of Sepsis, brought on by, you guessed it...an undiagnosed UTI as well as pneumonia and acute cholecystitis. These aren't things that you just "get" in a 4 day span at a Rehab Facility. These are things that take time to fester and take over your body and progress into the type of infection that she is fighting as we speak. I'm thankful to Beaumont Troy for treating her like a person and not just another bed that needs to be cleared out ASAP. Crittenton, you may try to reach out to me again to attempt damage control, and you obviously have my phone number so feel free to call; just don't expect a very understanding person on the other end of the line, or accept any type of remorseful statement/apology you post on here. Disgusted is an understatement when it comes to this hospital.
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Response from the owner - 2 months ago
Hi Lindsay, we value your grandmother’s privacy, so we can’t directly respond to your concerns. But we have been in contact with your family, and are willing to keep working with them. They can call us at the number we provided, or via the main Patient Relations number at 248-652-5606.
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Lissa Meyers
2 months ago
This hospital has gone to crap! VERY VERY rude nurses and doctors, my daughters been in the ER since 10pm last NIGHT, and its now 12:14 the next afternoon, she went in seeking help for mental issues shes had lately, theyve done nothing but tell her "we are waiting for your insurance to go through" thats an immediate thing 1 phonce call or computer look up can SOLVE! Shes about to walk out, and the nurse just hung up on me cause im trying to get the poor kid some answers, and placed into the unit which is ONLY UPSTAIRS!!! go to beaumont if you want good, quality care, you wont be getting it from this $hitty hospital, and rude, lazy staff!! P.S.....NOW Ive called upstairs, they have beds open, I called her insurance, good to go, called BACK the ER to ask the name of the nurse who so rudely hung up in my face, and "we dont know which nurse you spoke with" then transfered me 2 other times avoiding the QUESTION! they will NOT give me her name! Id like very much for the people in charge of the nurses in the ER today 5-6-2016 at 12 noon, to find out who this rude disgusting lady is and write her up, i wasnt being nasty to her, asking what can i do to help my kid get upstairs, and HUNG UP IN MY FACE!
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