Response from the owner - 5 months ago
Hi Blair. Sorry that your mom has been having some issues with her letters. We know that it can be really tough and even frustrating to pour into the life of a child without getting much back.
Has your mom tried underlining or highlighting her questions? This helps our staff make sure that the child is able to answer them. Sometimes the timeline of the kids receiving and writing letters gets messed up, too. They might be writing a letter when yours is en route.
All that to say, if her child continues to write the same things in the letters and does not answer her questions, please let us know by emailing firstname.lastname@example.org and we can work more closely with her sponsored child to help resolve this issue.