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chris coughran
Works at Philips
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Yep
 
Waiting for el.classico😍😍
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# yummy
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Jon Haupt's profile photochris coughran's profile photo
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Wow cagey catch. Indeed it was delectable
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Constructive feedback +Google
 
RMAing a Google Nexus 5X, dying in Account hell

I purchased my Google Nexus 5X on November 11, 2015, almost exactly one year ago. The device died on November 15, 2016 during the morning commute, when it froze. Right now, when I try to power it on, I get a single red LED blink from the lower grille.

When I bought that device, I have been living in Berlin, Germany. I am living now in a village close to Amsterdam, Netherlands. I am a GPMAA subscriber with a family subscription, and I am managing the play family setup for my family from my account.

I called the Netherlands support number, and got an agent almost immediately. She's speaking excellent English.

We are going through the device validation routine and establish that the device is indeed broken. Then she's trying to find my Google account, but me having the name I have, I have to spell it about five times.

She's ready to RMA, but wants to validate my address. That's the old Berlin address.

Easy to fix. New Tab. Go find your face in the upper right, click on it, click on "My Account" and… Nope. That's a link to myaccount.google.com, and you can't find or set your address there.

Ok, new attempt. Go to play.google.com, and hit Account. That's "Account" in the left hand menu of Play, not "Account" on the top bar where your face is. It's showing Payment methods, which has nothing to do at all with addresses. Edit payment methods.

That links to payments.google.com, which has nothing to do with account at all, and is also different from security.google.com, which has all the other account details, but has nothing to do with payments or addresses. Anyway, I disgress, in payments.google.com, there's an address.

It has no country. Country is two lines higher. And while there is a pen next to my address so I could edit it, I can't edit my country, because... Well, at least there is an info bubble.

It says:

»You can't change your country because of the following reasons:
- One or more Google services you're using does not allow you to change your country
- You manage a Google family account«

I read that as "Because you are giving us money we won't allow you to update your data so that in the future you can continue to give us money." Well.

"Can we detach the current payments from you account, so I can migrate it to the Netherlands?" "No, you can't, that will break the Family setup, disable all my Sonos boxes which are running on this account, and will kill several software subscriptions attached to my account. Also, there is money on it, because I am participating in the Survey program, and there is about 400 local guides points attached to it as well."

Kim, the support specialist handling my case, has been on the phone with me at this point for 40 minutes now. She's put me on hold half a dozen times and consulted with as many payment, account and security specialists. She's awesome. She's kicking ass. She's not giving up.

"Ok, are you in front of a laptop of desktop machine running a Chrome browser" "Indeed, I am, Kim." "Ok, please open an incognito tab, I am going to walk you through the process of creating a new Gmail account, and if you have a Netherlands payment method, adding that to it." "Thanks, Kim, I know how to do this. Let me quickly do this, and get back to you." I put the phone away and make me another Gmail, add NL and my address to it in Payment methods, and she's now handling the RMA through that.

Yeah, so if all goes well I am getting a replacement phone this week, and am sending back my broken phone to Google.

But, Google, it's not actually just the phone that is broken. Your maze of security, payments, play and so on, it does not just suck. It borders on the insane.

And the way you are totally not handling country-as-a-living-addess vs country-for-RIAA-and-MPAA-suckage as two different things, it's really, really hurting you.

Also, not handling the EU as one country, that's only going to hurt more in the future as well.

So, if you are reading this and are in a position to change this mess. Do so. I don't care if it is hard, or what the actual factual reasons for ending up with mess are. It's broken. Fix it. Now. That would actually almost be too late.

My call started at 09:19 and took 54 minutes and 26 seconds to resolve. And just for the record, Kim is awesome and should be given a pay rise. It the tools and processes she has to work with that suck.
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Leaving this community as its more about pornos and Ronoldo vs Messi polls rather than anything useful 
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no its these bots
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Happy New Year!
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Back at ya, Chris! Hugs!
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This is one of the most beautiful photos I've ever seen. This deserves a Nobel Peace Prize or something. One of the few historical moments I wish I could've witnessed. 🇨🇦🏒

#hockey   #icehockey   #history   #canadianhistory   #canada   #photooftheday  
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Story
Tagline
You need not ask my opinion, I'll share it
Introduction
I am a professional project manager during the day.  Fearless husband father coach during nights and weekends.  
Basic Information
Gender
Male
Work
Occupation
Project Manager
Skills
Project Management, IT Infrastructure, Telecommunications and Networking. Certifications PMP, Prince2 Practitioner and ITIL
Employment
  • Philips
    Project Manager, present
Links
chris coughran's +1's are the things they like, agree with, or want to recommend.
CLICK HERE to support NANOPLUG: The World's First Invisible Hearing Aid
www.indiegogo.com

100% invisible, instant-fit, user programmable & affordable hearing aid. Better hearing can be cool. | Crowdfunding is a democratic way to s

HeraldNet.com - The Everett Philharmonic performs inspiring 'Imagine'
www.heraldnet.com

EVERETT - For people who want to encourage their children or grandchildren to play a musical instrument, this concert is a great starting po

Rustic Pear Tart Recipe : Ellie Krieger : Food Network
www.foodnetwork.com

Get this all-star, easy-to-follow Rustic Pear Tart recipe from Ellie Krieger.

Amazon allowed kids to spend millions on in-app purchases, FTC says
www.pcworld.com

The agency's lawsuit against Amazon mirrors its earlier action against Apple for a similar problem.

Microsoft hoping users will get friends, family to leave Windows XP
www.latimes.com

Microsoft plans to end support for Windows XP on April 8, and asks users to encourage friends to upgrade or buy new computers.

Shailene Woodley Conquers Her Fears in Final ‘Divergent’ Trailer!
www.extratv.com

In the latest trailer for “Divergent,” Beatrice "Tris" Pryor (Shailene Woodley), the protagonist in Veronica Roth's popular best-selling YA

Stove Top Mac-n-Cheese
www.foodnetwork.com

Get this all-star, easy-to-follow Food Network Stove Top Mac-n-Cheese recipe from Alton Brown.

Oven Fried Chicken
www.foodnetwork.com

Get this all-star, easy-to-follow Food Network Oven Fried Chicken recipe from Food Network Kitchens.

Google begins to merge Google+, Gmail contacts
news.cnet.com

Don't have the e-mail address of somebody in your Google+ Circles that you want to contact? No problem, thanks to a new Gmail feature. Read

Police: Sex offender took Clipper for birthday run to Canada
www.seattlepi.com

A convicted felon under state supervision who took a Victoria Clipper ship Sunday morning was trying to run for Canada, Seattle police inves

FIFA 14 by EA SPORTS™
market.android.com

"This week only – get a FREE Gold Premium Pack!"REAL PLAYERS. REAL TEAMS. REAL LEAGUES. Welcome to the most authentic football game for Andr

Hey Education System, Stop Teaching my kids to WANT!
thescenefromhere.blogspot.com

It has been a while since my last post and I realize that this blog should have some type of theme to it but it is my thoughts coming at you

World Golf Championships-Bridgestone Invitational Golf Leaderboard and R...
espn.go.com

ESPN’s up-to-the-minute leaderboard of the World Golf Championships-Bridgestone Invitational golf tournament

Olympian Hope Solo Talks Posing Nude For ESPN
www.huffingtonpost.com

Hope Solo has posed nude and doesn't have any problem talking about it. And why would she, a 5'9," gold medal-winning Olympic soccer player

Nathan Fillion's Photo
www.whosay.com

What are YOU doing to get ready for Comicon?

5-year-old boy kills sister with rifle he got as a gift
www.freep.com

Local coroner Gary White tells WKYT-TV that the mother said she had been outside on a porch for 'no more than three minutes' on Thursday whe

PGA Championship Golf Leaderboard and Results - ESPN
espn.go.com

ESPN’s up-to-the-minute leaderboard of the PGA Championship golf tournament

Google Search
market.android.com

Google Search app for Android: the fastest way to search the web and your phone. Search the web and your phone with the official Google Sear

Naya Rivera, Jennifer Morrison, Clare Bowen, Christa Miller strip down f...
www.nydailynews.com

Allure magazine’s “Look Better Naked” issue features some of television’s most prominent beauties posing without a stitch of clothing, and l

We went to Frida's once. Wonderful jazz music. Soup burnt, service OK, but this is not a kid friendly place
Food: Poor - FairDecor: GoodService: Poor - Fair
Public - 4 years ago
reviewed 4 years ago
We were married at the Chapel at Bastyr University on the site of a former Catholic seminary. Truly stunning chapel and wonderful experience. The chapel is European in layout and feel. It was the perfect spot to get married.
Public - 4 years ago
reviewed 4 years ago
2 reviews
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