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Choice Hotels

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#FutureTBT to when the photo shoot went off script. #tbt #RightChoice www.choicehotels.com


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#FutureTBT to when Charlotte took her dog Zoe on the best road trip of her life. #RightChoice #tbt http://spr.ly/6260Baldk


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Stay at home and look at photos all day? Or go meet a friend and explore L.A.... #StayOrGo http://spr.ly/6267BacZv

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Go explore.
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Grab your friends, go on vacation, then do it again for a $50 gift card to spend your way. #RightChoice http://spr.ly/6267BvW9X


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What do you think of the transformation happening at Comfort® hotels? #RestedSetGo
http://spr.ly/6268BQRCu


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Florence Garza's profile photoGloria Reinel's profile photoChoice Hotels's profile photoPreston Franklin's profile photo
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It is very good however I miss the Jacuzzi tubs in the room though.
Thank you
Preston
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Dad's aren't always the best at multi-tasking, but we love them anyway. Happy #FathersDay! #TravelingwithDad

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Comfort® hotels are transforming in how they look and feel. Feel like a makeover? Check out Buzzfeed’s 13 easy changes that will completely transform your home: http://spr.ly/6261BalkP

Some easy changes to your home can make a big difference in creating a restful space, so you can be your best self. Comfort Inn and Comfort Suites are transforming too, so you can be rested, set, a...
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Check out these 7 trending cities for affordable fun, and stay simply stylish this summer. #SleepInn #SleepInnStyle: http://spr.ly/6261Bac57

Style, cuisine, design and culture all play a role in our choices for the top up-and-coming cities to visit.
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I tried to sleep at the Comfort Inn in Downers Grove, BUT:

Me and my family check in on 05/21/2016 so that I can sleep in that day before having to get up early every day for the next week while I was there. Check in went great, moved into the room and unpacked. The following morning, I was woken up too extreme screaming coming from the hall way well before I wanted to get up.

I woke up in a panic thinking that someone was being murdered and with the number, maybe someone was going on a rampage. It was very traumatic for me and my family. After going up to the door to find out it was noise coming from across the hall way, we were able to figure out that it was a church group singing. I would like to point out that this is not an issue with the church, as any event could have been going on at the time.

Me and my family proceed to get dress while listening to the screams and songs from the other room. We went to front desk to move, however there was no room for us to move into at the time. We decided to go about our day and come back and re-pack our stuff, and then move to a new room, then un-pack again.

While doing that, we did talked to some of the other guest, employees, and church members to find out that this happens every weekend on Sunday, and that other guest have complained in the past about this exact issue that I had with the hotel. I was not the first guest to complain.

For the rest of our stay, we did experience normal hotel noises that would be expected and was a great stay after we moved.

For a small sample of what I woke to, please see https://www.youtube.com/watch?v=W3i1SlJuU8I&feature=youtu.be

That was the stay, what really bothers me is that this event happening to me and my family was:
A) Preventable by management (that room should have never been sold)
B) Has prior complaints that management has refused to address
C) Caused by management not taking customer feedback and responding appropriately.
D) The staff should at a minimal warn guest that something of that nature will happen, and not book people there.

I called the customer service number to report the incident and was given the ID 8506455. They did contact the manager.

For this, the management (Mr. Patel) has added 2,000 points to my account, which comes to about 1/3 or less nights stay to a hotel that treats its guest like that. For a known issue that could have been prevented, that is almost insulting. I would never want to stay at a hotel that does not take customer feedback.

I replied with an email that looked and sounded like what you have read so far and also cc'd grdesk@choicehotels.com and crexecutive@choicehotels.com

After waiting a short time(15 hours) and not receiving an update or reply, I decided to contact support again since I did not feel that the manager has any concern about my complaint.

Contacting support again, the lady called the hotel, talked with the manager, and came back and reiterated that he had for my 'inconvenience' given me 2,000 points and that he was not willing to do any more and that that Choice Hotels was going to 'stand behind the hotel'. I think that the management really downplays the issue, making me feel even less valid and more insulted.

I found this to be nothing short of jaw dropping. The fact that Choice Hotels would stand behind a management that does not listen to its customers complaints and attempt to respond is crazy to me. So, I insisted on speaking with a supervisor. After waiting a bit on hold, I was offered another 2,000 points, I think I rejected it because to be honest, I'm still in shock. Then placed back on hold, after a short time, the lady offered to have a manager call me when they open up, I said I was fine staying on the line as it really does not bother me, but she said that no supervisor was willing to take the call at the time.

To be honest, I think me being on the line for so long was making the metrics look bad and they wanted me off because of that. But I don't know. The supervisor has not called me back yet, I am sure he will, and I will send you an update when that happens.

Its annoying to think that if Mr Patel had listen to prior customer complaints, and added policy's like informing the guest at check in, that this entire thing could have been avoided.
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Watch what happens when these women get together for a memorable trip to celebrate their courageous friend. #MeetMeAtClarion http://spr.ly/6262BaXtI

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Happy Fourth of July! #MakingMemories #July4th
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Our annual Choice Hotels Summer Travel Survey is out! What #Travel Archetype are you? Control freak? All about the local flavor? Tell us below & see full infographic here: http://spr.ly/6264BvbBg

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Hi Hanah, I’m sorry to hear about your disappointments with our Choice Privilege Program. Please reach out to us at chsm@choicehotels.com with your member number and we’ll check the status on your account. -Vanessa
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Buzzfeed and Comfort® hotels came together to transform your travel from stressful…to restful. #RestedSetGo #ComfortSuites http://spr.ly/6267BQr8b

Make your trip one to remember for the right reasons with these little tips and tricks.
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You Always Have a Choice™
Introduction

At Choice Hotels we know how important your people trips are to you. Because they’re important to us, too. 

 

We’re proud to help you find hotels that make it possible for you to connect with the people who matter most.  Whether you are seeking leisure or business hotels, in the U.S. or around the globe, with more than 6,300 hotels in over 35 countries and territories our hotels are never far from where you need to be.  You can always count on our hotels for a warm welcome and real value, and with our Choice Privileges® rewards program we ensure that travel is as rewarding as possible.

 

OUR BRANDS

 

On ChoiceHotels.com you can book hotels for your business trip or meeting, find a leisure hotel for your weekend getaway family vacation, or even a welcomed stop along the road.   Our hotel brands range from Cambria hotels & suites®, to our iconic Comfort Inn® and Comfort Suites® ,Sleep Inn® Clarion® hotels Quality Inn®, Econo Lodge® and Rodeway Inn hotels, You’ll also find extended stay hotels like MainStay Suites® and Suburban Extended Stay Hotel® brand hotels that help you feel more at home while you are away for longer stays. Finally, let the destination reach you at the Ascend Hotel Collection® member hotels, which are our one-of-a-kind, upscale hotels committed to connecting you with the local flavor of the area you are visiting.  With 11 different brands in total, we’re confident there’s at least one that will make a visit to your people as convenient as possible. Learn more about the brands in our portfolio to find the perfect fit for your next trip.

 

BOOK WITH CONFIDENCE

 

We offer our guests the information they need—including reviews from other real guests—no more debating whether you should stay or go.  Reserve with confidence.

 

It’s not always easy to know that you found the very best price online for your hotel room. With our Best Internet Rate Guarantee, if you book a hotel online at ChoiceHotels.com and find a lower published rate for the same hotel and accommodations for the same date at any other qualified online source, we will match that rate plus give you a free night for that stay.  

 

You Always Have a Choice™