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Carol Wain
Guides business leaders to reinvent business to transform lives. EnlightenedCapitalist.org
Guides business leaders to reinvent business to transform lives. EnlightenedCapitalist.org
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ENLIGHTENED CAPITALISTS ARE TRANSFORMING THE WORLD AND CREATING A BETTER FUTURE

Learn how you can join the movement and become a more Enlightened Capitalist and influence positive ripples of impact at the Enlightened Capitalist Virtual Summit.


VANCOUVER, BC, November 10, 2017 – Enlightened Capitalists are transforming our world. Sir Richard Branson, Paul Polman, Ariana Huffington, Bill Gates, Rose Marcario, Bon Jovi and hundreds of thousands of individuals across the planet are taking action and sharing the message that we cannot continue to operate our businesses as we have done so in the past.

We cannot continue to deplete our natural resources, pollute, take advantage of people and destroy our health, society, and planet.

Instead, we need to focus on BEING Good, DOING Good and DOING Well while we balance People, Purpose, Performance, Profit, and Planet and this is the focus of the Enlightened Capitalist Virtual Summit Nov 28, 29 and 30th.

The good news is that there is an increasing appetite for transformation as we awaken to the effects of our past decisions.

Individuals are choosing to support businesses which share similar beliefs and values.

Consumers are speaking with their wallets and, when given a choice, employees are choosing employers who provide meaningful work in a supportive environment where they can develop their skills.

And, as we’ve seen recently with the #MeToo movement to end aggressive, abusive and sexist behavior, we’re at a tipping point when it comes to what people will tolerate in the workplace, at school, and in their communities.

From a business perspective, sustainability is a $12 trillion opportunity and as consumers and business leaders we can, are and will continue to make a difference by making decisions that support the UN’s 17 SDGs.

Hosted by Enlightened Capitalist Founder, Carol Wain, this pitch-free Virtual Summit features speakers from Canada, the US, the UK, Singapore, and Switzerland. Each presentation delivers at least 3 takeaways and/or action items that attendees can use in their lives and businesses immediately.

“Enlightened Capitalists are connecting, collaborating and co-creating solutions to the problems we created with our “take, make, waste” and “profit at any cost” mentality,” said Carol Wain, “and as more individuals awaken to the need for a change in approach, we at Enlightened Capitalist, are here to provide the education, support, and advocacy to help them implement transformation in a balanced and positive way.”

The Enlightened Capitalist Virtual Summit kicks off with a 4-hour Fundamentals of Enlightened Capitalist Course.

Day 1 continues with a focus on the individual, Day 2 is about the organization, and Day 3 is about sustainability.

The Virtual Summit covers the following topics:

Nov 28
• Fundamentals of Enlightened Capitalist Workshop (4 hours) – Carol Wain
• Being Good in the Midst of Chaos – Richard Schultz
• The STRESS-Factor in Change – Dr. Ulwyn Pierre
• Leadership from the Heart – Robert Clancy
• Forgiveness at Work – Marion Neubronner

Nov 29
• Keynote: Power of Human Connection – Rebecca Murtagh
• Ecological Profitability: Its Contribution to Ethical Decision-Making – Dr. Stephen Hobbs
• Creating a Business Case for Sustainability Your CFO will Love - Part 1 – Dr. Bob Willard
• Creating a Business Case for Sustainability Your CFO will Love - Part 2 – Dr. Bob Willard
• How to Close your Profit Leaks to Fund Your Higher Purpose – Anne C. Graham
• The Power of Storytelling in Your Enlightened Capitalism Quest – Donna Lendzyk
• Generate your Noble Cause: Empowerment through Purpose – Kevin Gangel
• Common Good Capitalism is Inevitable – Dr. Terry Mollner
• Shhh... The Values Economy is Here ... – Alan Williams

Nov 30
• Keynote: Terrific Trends for Enlightened Capitalists: Fixing Hunger, Poverty, War, and Catastrophic Climate Change for Fun and Profit – Shel Horowitz
• Connecting your employees to nature to improve organizational well-being, performance, and sustainability – Tabi Jayne
• Sustainability Narratives & Communication Strategies that Support C-Suite Decision Making – Minto Roy
• Imagining a New Energy Company – Suzanne West
• Doing Business, Doing Good – Sophie Wisbrun
• 10 Keys to ECO- Entrepreneurship – Jeff Golfman
• Supporting, Empowering and Magnifying People Doing Amazing Things to Create a Better World – Ravinol Chambers
• What Have We Learned? - The Virtual Summit Wrap Up – Carol Wain

Most speakers are available immediately after their session to answer questions.

For more information and to reserve your tickets go to http://Summit.EnlightenedCapitalist.org

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About Enlightened Capitalist: Enlightened Capitalist, a division of World Incentive Network Inc (WIN), promotes business reinvention to create tomorrow's business today - a business which IS good, DOES good and DOES well.

Enlightened Capitalist is a movement, an association, a community and it's a tribe of dedicated members who are making positive ripples of impact by focusing on people, purpose, performance, planet, and profit.

Enlightened Capitalist fulfills the roles of the connector, marketer, educator, advocate, community organizer and additional voice for our members.


MEDIA CONTACT:
CAROL WAIN
(250) 650-1906
Carol@EnlightenedCapitalist.org





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FOR IMMEDIATE RELEASE



Call for Speakers for 2017 Enlightened Capitalist Virtual Summit and 2018 Enlightened Capitalist UnConvention

Enlightened Capitalist supports, educates and advocates for individuals who use business to BE Good, DO Good and DO Well

Vancouver, BC – 09/09/2017

Enlightened Capitalist today announced its “Call for Speakers” for the 2017 Enlightened Capitalist Virtual Summit and the 2018 Enlightened Capitalist UnConvention.

The Enlightened Capitalist Virtual Summit, held online November 1 – 4, 2017, will deliver practical and implementable recommendations to individuals who intend to make a positive impact for communities and planet by leveraging the power of a healthy, wealthy and sustainable business.

Enlightened Capitalist is seeking experienced individuals for 60-minute live panel discussions and 30-minute pre-recorded presentations. The Enlightened Capitalist UnConvention, debuting in Vancouver, BC, Canada from September 13 – 15, 2018 intends to be the premier experiential learning event for visionaries, thought-leaders, movers and shapers and NextGen leaders who are reinventing business and transforming lives globally while they focus on BEING Good, DOING Good and DOING Well.

Enlightened Capitalist events feature business, government, community and NextGen leaders who share stories, case studies, tips, trends and strategies about how they are implementing change to address the UN’s SDGs while engaging employees, volunteers, customers, partners, vendors and supporters and improving their personal and organization’s performance.

The visions and experiences shared by the speakers, panelists, and workshop facilitators empower attendees with the knowledge to lead a reinvention which creates positive transformation for individuals, organizations, communities and for our planet.

“Enlightened Capitalist is not only an association for those who embrace the 5Ps concept of measuring success – people, planet, purpose, performance, and profit”, said Carol Wain, president. “It’s also a movement and a global hub where all individuals who are inspired to create tomorrow’s business today learn, collaborate, and co-create solutions to the global, national, regional, local and organizational challenges which can no longer be ignored.”
This Call for Speakers features a select component of these two events. Speaker proposals will be accepted for the Enlightened Capitalist Virtual Summit until 5 PM EDT September 30, 2017 and for the Enlightened Capitalist UnConvention until 5 PM EDT January 31, 2018.

Detailed information, including titles and descriptions of eligible sessions and the speaker submission form, are available online.

About Enlightened Capitalist Enlightened Capitalist, a division of World Incentive Network Inc (WIN), promotes business reinvention to create tomorrow’s business today – a business which is good, does good and does well.

Our global community of enlightened individuals intends to make a large positive impact on our planet, society, communities, and individuals by leveraging the power of a healthy, wealthy and sustainable business.

Enlightened Capitalist is a global movement, an association, a community and it’s a tribe of dedicated CEOs, Executives, Entrepreneurs and NextGen Leaders who recognize that business practices are harming our planet, communities, families, and individuals and who are creating better outcomes now and for future generations by focusing on people, planet, purpose, performance, and profit.

Enlightened Capitalist fulfills the roles of the connector, marketer, educator, advocate, community organizer and additional voice for our members.

About Enlightened Capitalist UnConvention

Enlightened Capitalist UnConvention is the gathering place for all who intend to leverage the talent, resources and power of business, and the people within those businesses, to create positive ripples of impact for communities and for our planet.

Debuting in Vancouver, BC, Canada, in September 2018, the Enlightened Capitalist UnConvention intends to be the premier experiential learning event for visionaries, thought-leaders, movers and shapers and NextGen leaders who are reinventing business and transforming lives globally.

Follow the Enlightened Capitalist UnConvention online at http://EnlightenedCapitalist.org/UnConvention

About Enlightened Capitalist Virtual Summit

Enlightened Capitalist Virtual Summit is a multi-day online educational gathering place for anyone who intends to leverage the talent, resources and power of business to create positive ripples of impact for communities and for our planet.

Debuting in November 2017, the Enlightened Capitalist Virtual Summit intends to be the premier online experiential learning event for visionaries, thought-leaders, movers and shapers and NextGen leaders who are reinventing business and transforming lives globally.

Follow the Enlightened Capitalist Virtual Summit online at http://EnlightenedCapitalist.org/Virtual-Summit

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Press Contacts:

Carol Wain

Email: Carol@EnlightenedCapitalist.org

Telephone: 1-877-206-9950

Final Note:

If you would like more information about Enlightened Capitalist visit http://EnlightenedCapitalist.com/media-kit
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Call for Speakers -- Enlightened Capitalist™ is seeking speakers for its Virtual Summit (Nov, 17) and its UnConvention (Sept, 18)

http://enlightenedcapitalist.org/call-speakers-enlightened-capitalist/

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It was the best of times, it was the worst of times, it was the age of wisdom, it was the age of foolishness, … You probably recognize that quote from Charles Dickens, written about life in 1775.

Today we’re living in a world where 8 men own the same wealth as the 3.6 billion people who make up the poorest half of humanity. Our polar caps are melting. Our food is making us sick. We have floating garbage patches in our oceans, and 70% of the people who go to work, aren’t excited about what they've been hired to do.

Business, politics, technology, and our expectations about what life will look like and what life should look like, are changing at a staggering pace.

We, at Enlightened Capitalist, have been working on solutions to many of these challenges for years. We have created a platform to bring together a global community of Enlightened Capitalists to learn, share, network, and co-create.

As a Community, we’re here to support, educate and advocate for you as you transform your existing organization to create a business for tomorrow, today.

We believe business is broken, people are suffering, resources are being wasted and what we’ve done in the past is not sustainable.

We support CEOs, executives, entrepreneurs and tomorrow's leaders as they reinvent business and change lives.

We invite you to engage with us in the Enlightened Capitalist community. Here you can attend events, take courses, listen to podcasts, or even co-author books with other influencers.

Join us today, help spread the word, and get connected.

http://EnlightenedCapitalist.org

#EnlightenedCapitalist


https://youtu.be/v3LAKuakgOI

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"Over the past year, we've witnessed a growing discontent throughout the world. People are becoming increasingly angry with the way they are being treated by governments and business, and the effects that current business practices are having on society and the planet," Wain says. "Combine this awakening with disruption in industries due to technological advances, increased pressure from customers to improve their experiences, and the exasperation of managers regarding the expectations of the millennials, and the perfect storm for a massive reinvention is brewing."

Carol Wain announces #EnlightenedCapitalist as a resource to help business leaders

http://www.prnewswire.com/news-releases/enlightened-capitalist-taking-businesses-and-their-leaders-to-greater-heights-300377248.html
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Evolutionary Business Council get together - Vancouver

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I have always been a champion for the customer, which is why I look at the customer experience first when I help business leaders to transform their businesses to become more profitable.

People * Power * Profit

People can power profit — or they can destroy it. And sadly — more often than necessary — they make decisions to destroy it.

Tonight is a case in point.

I have taken my first day off in ages. It’s a glorious, hot, sunny Sunday here in Courtenay, BC. It’s also a long weekend. And here’s where Boston Pizza comes into the picture.

It’s 6pm and I’m well into the “relaxation mode” I had planned for, so I went online to place an order for delivery. I'd been building myself up to have my absolute favourite dish -- the Chilpotle Chicken Salad -- for a few hours. I ordered 2 of them for delivery.

2 Seconds after I ordered online I got a call – which is normal and appreciated. However, this time the message was “I see you chose debit at the door as your payment”. I said “No, it’s credit, which is what I chose. There was only an option for cash or credit payment at the door.”

I was then told that they could not deliver to me because the machines for accepting payments at the door were broken. If I have cash it’s fine.

Okay… think about this for a second as it’s a classic Customer Experience Fail.

#1. I was able to place my order online. Why can’t I pay online? (my guess is that it will require extra administration on behalf of Boston Pizza — guess what? I don’t care!) The customer experience is what matters across all touch points in the customer journey. So figure out the logistics behind the scene and don’t make any decision a burden for your customers.

#2. Why are the machines broken? Every single one of them? On a long weekend? On a hot and sunny long weekend?

and most importantly…

#3. Why didn’t the gal say “I’m really sorry but we’re experiencing problems with our machines for payment at the door. Can you give me your credit card number and I’ll punch it into my machine here? Then you can sign when we deliver your meal.”

or failing all of the above, as a back-up measure…

#4. Have one of those old fashioned machines with the “cha-ching, cha-ching” that takes an imprint of the credit card and you sign it? I travelled to Mexico a few months ago and they still use them there. My credit card was charged just fine too.

So, before I go off to spend 10 minutes making a salad — I’ll share these parting words:

The majority of customers will not return after a poor customer experience. Often it only takes one poor experience to lose a customer.

Many people (myself included) will happily share customer experience fails online via social media, review sites and blog posts.

Boston Pizza — and every other business — needs to start thinking about the customer experience as the only true differentiation between itself and the myriad of other choices in each market.

Customer Experience is in every decision." ~ Carol Wain

From the decisions at head office — those who made a website that allows you to order but not pay — to those in the field who don’t think about how they can make a work-around to ensure their customers have an awesome experience, it’s time to rethink what you are doing.

Think about how your decisions impact your customers and ask before implementing.

Have designated staff to be the Voice of the Customer and ensure those people have a seat at the Executive Table. Ideally, all employees should be encouraged to watch and listen for customer reaction and are invited to share what they learn.

Train your employees to ensure your customers' experience is as expected. Of course you have procedures and systems but there are times when employees should be permitted discretion to go outside of them.

Have a back-up plan

Ensure your customer journey is consistent across all touch points


Carol Wain is the Queen of Reinvention — a leadership consultant, an award-winning entrepreneur, best-selling author, speaker, trainer and mentor. Her passion lies in helping people to reinvent their personal lives and to transform companies and communities using her S.U.P.E.R. S.T.A.R. Reinvention Technique™ and F.O.R.C.E. Reinvention Formula™. You can find Carol on Google or visit her website at http://CarolWain.com
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