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CARFAX
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Today 9AM–6PM
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Join CARFAX Connection and share any knowledge you have about buying, owning and selling vehicles. There are already some great conversations happening - make sure to check it out! 
The CARFAX community is an online gather place to share knowledge about buying, owning, and selling cars, trucks, and SUVs.
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Cool beans
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CARFAX

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Wondering about the value of your car post-accident?
Damages from a crash may be covered by the insurance company, but how much less will your car be worth when it's time to trade in or sell?
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IT'S SO DORKY AND REALLY DORK!
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Sink into the best-selling surroundings of your new VW Jetta.
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Take the next few years to say goodbye to your steering wheel...
Ford plans to put self-driving cars on the road five years from now.
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Did you know the first trucks to sport the GMC Truck label were produced in 1912?
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BMW brings the heat with its new plug-in hybrid.
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Beware of pesky acorns dropping from the trees!
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Be the belle of the (foot) ball with these tailgating marvels.
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AMG? Don't worry, we'll explain...
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Here's your chance at a piece of history!
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Don't be confused; you aren't actually driving a spaceship...
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The Discovery finally gets a makeover.
The next Land Rover Discovery will debut at an event ahead of the 2016 Paris Motor Show September 28, and go on sale in the U.S. next year.
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Contact Information
Map of the business location
5860 Trinity Pkwy #600 Centreville, VA 20120
5860 Trinity Parkway #600USVirginiaCentreville20120
(703) 934-2664carfax.com
Corporate OfficeToday 9AM–6PM
Monday 9AM–6PMTuesday 9AM–6PMWednesday 9AM–6PMThursday 9AM–6PMFriday 9AM–6PMSaturday ClosedSunday Closed
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Review Summary
2.5
30 reviews
5 star
9 reviews
4 star
No reviews
3 star
2 reviews
2 star
4 reviews
1 star
15 reviews
"Although they look like a legit company their services is a scam."
"Their service missed many problems with vehicles I have inspected."
"We have all proof available that shows we served the due cancellation notice."
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jack dennis's profile photo
jack dennis
in the last week
The service provided by Carfax is a scam. I provided a copy of the accident report to Carfax and they refused to correct false information published about my vehicle thereby reducing it value. This is clearly the misuse of false information to make a profit. My next stop is the court system.
Cedric Mclaurin's profile photo
Cedric Mclaurin
a month ago
Purchased the unlimited report package to pull the VIN numbers when I'm at auctions. Well, there unlimited report package has a 5 car search by VIN limit- all others searches must be conducted by license plate number. Called and complained. Their customer service infrastructure is ok.
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Mike O
9 months ago
CARFAX saved my bacon... Took my '11 Subaru in to the dealer to have them check out a knocking sound in the engine. They had to tear down the engine to find the problem, which was nearly $1000 before even repairing the problem. To prove the car had been well maintained, and thus make sure the work and parts would be covered under warranty, I needed to show service records. Of course I couldn't find them when I needed them, so instead I got a CARFAX report on my own car. It showed all the maintenance I had done at participating locations, including other Subaru dealers in different parts of the country. With that in hand, Subaru covered the whole repair and parts under the warranty! I've always relied on CARFAX when buying used cars in the past, but super happy that I was able to use it on my own car this time around.
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Berberandfiere
7 months ago
BE CAREFUL WHEN YOU RECEIVE A CALL FROM THEIR MARKETING PEOPLE ,THEY WILL MISLEAD YOU ... i RECEIVED A CALL FROM ONE OF THEM ,SHE SAID THAT THEY HAD A PROMOTION GOING ON, $399 FOR 6 MONTHS SO I JUMPED ON , DUMMY ME I SIGNED A ONE PAGE CONTRACT WITHOUT READING IT , AND NEXT THING YOU KNOW I'M INTO A CONTRACT THAT IS $399 A MONTH FOR SIX MOTHS ... I'VE BEEN CALLING THEM TO CANCEL , BUT THEY REFUSED. AND NOW THEY ARE SENDING TO COLLECTION EVENTHOUGH I STOPED USING THEUR SERVICE THE MINUTE I REALIZED THAT WAS $399 A MONTH NOT SIX MONTHS...
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Antoine Simmons's profile photo
Antoine Simmons
3 months ago
Be very careful. Unlimited has limits.... with Carfax. Those details are in the fineprint. You can buy "unlimited" reports but what they don't tell you in bold colorful letters (like they do with the advertised price and the words UNLIMITED) is that the unlimited portion applies ONLY to cars with license plates (private sellers). If you need to search by VIN (auction, mom&pop dealership, etc) you only get 5 reports. So, if you are buying from a private seller, it's a good deal. If you are going to be shopping dealerships (small and large) and or consider auctions, don't bother unless 5 is all you are going to need. Really wish companies would stop hiding the important details of a transaction in that fine print or in hyperlinks you have access elsewhere to be informed. It just makes you look shady/untrustworthy. No wonder they only have a 2.5 star rating on Google.
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Imran Ahmed's profile photo
Imran Ahmed
6 months ago
I was utilizing carfax for a dealership and cancelled the service and gave them written request on cancellation. Later on they billed me for the period I have already cancelled the service. Now I want it again and they want me to pay them previous charges we are not supposed to pay. We have all proof available that shows we served the due cancellation notice. Even they turn our account to a collection agency and we forwarded them the cancellation notice and they stop collection calls. Very unethical and deception practices and monopolize service.
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Fav Man's profile photo
Fav Man
8 months ago
One VIN digit went in wrong. It said it would have a report with 8 records. After I paid it took the VIN but will NOT run a report. I sent message and left VM's 4 times Now 5 days and still no report. Customer support is terrible.
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Justine Goode
8 months ago
I can't get my car fixed because the car I'm driving has been claimed as a Total Loss on my carfax report Insurance told carfax my car was totalled last year. It wasn't. Now they're giving me the hardest time and the run around because no one wants to fix my car. Everyone's waiting on carfax to change the report so I can get back on the road. Customer service SUCKS because it's not their personal problem and don't want to deal with you.