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CARFAX
Corporate Office
Today 9AM–6PM
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Join CARFAX Connection and share any knowledge you have about buying, owning and selling vehicles. There are already some great conversations happening - make sure to check it out! 
The CARFAX community is an online gather place to share knowledge about buying, owning, and selling cars, trucks, and SUVs.
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Caroline Lund's profile photoJames Postick's profile photoAntony Mathew's profile photo
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There is a new scam going on. Please be aware of danger!! People advertise to sell cars very cheap and say they do it through "carfax" They ask you to send money upfront through a bank account. When contacted - the genuine carfax says - they do not buy or sell cars! So it is a scam - big cheating! Don't be fooled. 
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The best combo since peanut butter and jelly. #Honda #Ridgeline
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The Summer Solstice means more time to take the backroads and
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We've missed you old friend. http://cfx.ws/1UqBVeK
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The #Chevy #Camaro handily defeats the competition!
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0-60 before you can blink.
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Team Audi? Team Porsche? Let your voice be heard!
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In their circles
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CARFAX

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This tiny powerhouse overflows with grace and style.
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silentboy jr22 onwardsilver8's profile photo
 
Such a beautiful car really nice to have one with high performance Ill take it
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CARFAX

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In frantic need of a car repair? Never fear! #mycarfax
View your car's service history, get maintenance and recall alerts, research repair costs, and find trusted shops with the myCARFAX car maintenance app.
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Let your dad rev his inner engine.
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The LAPD embraces electric.
The LAPDis contracting with BMW to lease 100 i3 all-electric vehicles for community outreach and routine department work. The cars won't be used on patrol.
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ijaz khan's profile photo
 
nice piz
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Meet the perfect road trip vehicle.
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Contact Information
Map of the business location
5860 Trinity Pkwy #600 Centreville, VA 20120
5860 Trinity Parkway #600USVirginiaCentreville20120
(703) 934-2664carfax.com
Corporate OfficeToday 9AM–6PM
Friday 9AM–6PMSaturday ClosedSunday ClosedMonday 9AM–6PMTuesday 9AM–6PMWednesday 9AM–6PMThursday 9AM–6PM
Carfax® Vehicle History Reports™ are used by millions each year. Every Carfax Report contains information that can impact your decision about a used car. Ask your dealer or visit www.carfax.com.

Join CARFAX Connection: http://community.carfax.com/
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Review Summary
2.5
25 reviews
5 star
8 reviews
4 star
No reviews
3 star
1 review
2 star
3 reviews
1 star
13 reviews
"These car fax claims are at best misleading, if not fraudulent."
"Customer support is terrible."
"One VIN digit went in wrong."
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People
In their circles
607 people
Have them in circles
295,392 people
Anthony Williams's profile photo
deja wilson's profile photo
Leandro Mattos Sande's profile photo
Gabino Casillas's profile photo
garasi sticker's profile photo
Kristine Demetriou-Moore's profile photo
ANDERSON souza's profile photo
emanuelle marinho's profile photo
Farhad Ebadi's profile photo
All reviews
Antoine Simmons's profile photo
Antoine Simmons
3 weeks ago
Be very careful. Unlimited has limits.... with Carfax. Those details are in the fineprint. You can buy "unlimited" reports but what they don't tell you in bold colorful letters (like they do with the advertised price and the words UNLIMITED) is that the unlimited portion applies ONLY to cars with license plates (private sellers). If you need to search by VIN (auction, mom&pop dealership, etc) you only get 5 reports. So, if you are buying from a private seller, it's a good deal. If you are going to be shopping dealerships (small and large) and or consider auctions, don't bother unless 5 is all you are going to need. Really wish companies would stop hiding the important details of a transaction in that fine print or in hyperlinks you have access elsewhere to be informed. It just makes you look shady/untrustworthy. No wonder they only have a 2.5 star rating on Google.
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Mike O
6 months ago
CARFAX saved my bacon... Took my '11 Subaru in to the dealer to have them check out a knocking sound in the engine. They had to tear down the engine to find the problem, which was nearly $1000 before even repairing the problem. To prove the car had been well maintained, and thus make sure the work and parts would be covered under warranty, I needed to show service records. Of course I couldn't find them when I needed them, so instead I got a CARFAX report on my own car. It showed all the maintenance I had done at participating locations, including other Subaru dealers in different parts of the country. With that in hand, Subaru covered the whole repair and parts under the warranty! I've always relied on CARFAX when buying used cars in the past, but super happy that I was able to use it on my own car this time around.
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Berberandfiere
4 months ago
BE CAREFUL WHEN YOU RECEIVE A CALL FROM THEIR MARKETING PEOPLE ,THEY WILL MISLEAD YOU ... i RECEIVED A CALL FROM ONE OF THEM ,SHE SAID THAT THEY HAD A PROMOTION GOING ON, $399 FOR 6 MONTHS SO I JUMPED ON , DUMMY ME I SIGNED A ONE PAGE CONTRACT WITHOUT READING IT , AND NEXT THING YOU KNOW I'M INTO A CONTRACT THAT IS $399 A MONTH FOR SIX MOTHS ... I'VE BEEN CALLING THEM TO CANCEL , BUT THEY REFUSED. AND NOW THEY ARE SENDING TO COLLECTION EVENTHOUGH I STOPED USING THEUR SERVICE THE MINUTE I REALIZED THAT WAS $399 A MONTH NOT SIX MONTHS...
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Marisa Anstey
9 months ago
Purchasing a car every few years is a major expense. I've had positive experiences obtaining Carfax reports for preowned cars we've purchased both from people in the general public and from local car dealers. Everytime I buy a car, I feel like I might lose my shirt and make a big mistake. With a Carfax report, I feel better knowing there is no recorded accident history on a potential purchase and I can even see if the car has been professionally maintained. I think it is a great service!
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Imran Ahmed
3 months ago
I was utilizing carfax for a dealership and cancelled the service and gave them written request on cancellation. Later on they billed me for the period I have already cancelled the service. Now I want it again and they want me to pay them previous charges we are not supposed to pay. We have all proof available that shows we served the due cancellation notice. Even they turn our account to a collection agency and we forwarded them the cancellation notice and they stop collection calls. Very unethical and deception practices and monopolize service.
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Fav Man
4 months ago
One VIN digit went in wrong. It said it would have a report with 8 records. After I paid it took the VIN but will NOT run a report. I sent message and left VM's 4 times Now 5 days and still no report. Customer support is terrible.
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Justine Goode
5 months ago
I can't get my car fixed because the car I'm driving has been claimed as a Total Loss on my carfax report Insurance told carfax my car was totalled last year. It wasn't. Now they're giving me the hardest time and the run around because no one wants to fix my car. Everyone's waiting on carfax to change the report so I can get back on the road. Customer service SUCKS because it's not their personal problem and don't want to deal with you.
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Christopher McCullagh
11 months ago
After purchasing Carfax's unlimited report package I was surprised to find that my plan was terminated after 60 days. Having known this I would have never bought from Carfax in the first place. Their service missed many problems with vehicles I have inspected. Both their site usership and refund policies and terms are designed to avoid losing money at all costs. I have tried tirelessly to receive a refund from the company for feeling tricked into buying this; however, they will not budge. For a company that prides themselves on aiding customers make informed decisions, this is a piss poor way of telling people you really do not care. I recommend you take great caution dealing with this company before considering paying for any of their services. Should the need arise I will do my own investigating into a vehicle before using this company's service.
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