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Carbase Weston-super-Mare
Used Car Dealer
Today 8:30AM–8PM
43 followers|1,056,323 views
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Aisecome Way Weston-super-Mare BS22 8NA United Kingdom
Aisecome WayGBWeston-super-MareBS22 8NA
+44 1934 806829carbase.co.uk
Used Car Dealer, Car Dealer
Used Car Dealer
Car Dealer
Used
Today 8:30AM–8PM
Wednesday 8:30AM–8PMThursday 8:30AM–8PMFriday 8:30AM–8PMSaturday 8:30AM–6PMSunday 10AM–5PMMonday 8:30AM–8PMTuesday 8:30AM–8PM
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Review Summary
2.8
28 reviews
5 star
7 reviews
4 star
4 reviews
3 star
3 reviews
2 star
3 reviews
1 star
10 reviews
Dealership selling used cars, from budget to luxury models, plus servicing and finance advice.- Google
"Main dealer services, I was looked after very well, great choice of cars"
"Got sold a Nissan Micra that claimed to just had a brand new MOT."
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Ross Phillips's profile photo
Ross Phillips
in the last week
Bought my last two cars here. Brilliant service and always extremely helpful! Thanks again!
Response from the owner - in the last week
Hi Ross, thanks for sharing your thoughts about the service that you received. It shows as you have came back for more! enjoy your Carbase Car!
Aleksandar Markov's profile photo
Aleksandar Markov
in the last week
Thanks Neil my car is perfect, and the service was brilliant.
Response from the owner - in the last week
Hi Aleksandar, we are happy to hear you received great customer service, we will pass your lovely thoughts on to Neil.
Stu's profile photo
Stu
5 months ago
I purchased a Bmw from here a while back, it then had starting issue's which carbase said there was nothing wrong with it. They agreed to take it to Bmw for diagnostic and they quoted me £1400 for a new clutch?? Carbase had no intentions of repairing or even diagnosing the issue, many arguments and phone calls but to no avail even the head after salesman spoke to me like I was a complete idiot and tried pulling the wool over my eyes. I later fixed the car myself after giving up with carbase and the absolutely pointless warranty they supply. Would not recommend this company to anybody I know. Oh and nearly forget to mention whilst carbase transported my car to Bmw 1 of the drivers had stolen an item out my car which I reported immediately.
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Response from the owner - 4 months ago
Hi Stu. I'm really sorry to hear about this experience and I'd like to look into these issues that you have discussed and the accusation of theft will be looked into and taken very seriously. If you could message us some more information in order to rectify this situation for you, I'd be more than happy to try and help. Thanks
Garry Taylor's profile photo
Garry Taylor
a year ago
Like any business or service, people are happy to complain, less happy to compliment. I went to Weston and looked around the cars, I was asked if I needed help and was left to look around, alone. We found a great car, had a quick chat with Tony about what our car would be worth and said we would look at how much it would cost us and get back to him. We rang back and paid a deposit of £250 to secure the car, if we didnt like it we would get the money back. 2 days later had the test drive, loved it, great car. The price we had discussed was agreed and within a week we have a new car. Buy anything and it can go wrong, the service we have had so far is A1 as the car is. I would use again, not pushy, easy to deal with and good cars, I can see why they have a few branches are are growing. Good luck
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Graham Peters's profile photo
Graham Peters
6 months ago
I put a deposit down on a car over the phone but after the salesman told me the car was too old for a PCP agreement I had no option but to cancel the deal. Now they wont refund my deposit. Have to now get solicitors involved to get my deposit back. Zero business ethics. Keep away from this car dealer.
Response from the owner - 6 months ago
Hi Graham. We're really sorry to hear about this experience that you have had. If you could send us a little more information I would be more than happy to look into this for you with a view to a swift resolution. I hope that we are able to help you. Thanks
Julia Stuckey's profile photo
Julia Stuckey
5 months ago
Terrible - sold me a car that it turned out still had finance outstanding, which hadn't had the checks they claim to make and spent the first week in my local garage. Communication shocking.
Response from the owner - 5 months ago
Hi Julia. Thanks for your review and I apologise for you thinking this is the case. We have spoken to the HPI about this case and the situation has been rectified and the car has no outspending finance on it. It was merely an error on the ALD's part and have tried to contact you since to relay this message but have not got through to you. If you would like anything else from us, do please let us know and we would be happy to help. Thanks
chris ellard's profile photo
chris ellard
6 months ago
I would like to say thank you to carbase and to the after sales Department which involved Glen and his boys at Hartley Garage, who do work for car base. My story started with my purchase and sadly unknown to any members of staff my car had a hidden fault, after a number repair attempts it was agreed by car base the way to go forward was to replace the engine, infact the engine supplied was the next generation model and much lower millage, after talking with Lou at weston he then arranged the replacement engine and this was fitted for me at know extra cost and in good time. I would like to thank you to everyone how help me get my car up and running and i must say i am so pleased with the end result its great. Service Like This Is Hard To Find !, so when i look for my next car i will come back to Carbase without a doubt, and the boys at Hartley Garage Thanks again. Chris Ellard
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Response from the owner - 6 months ago
Hi Chris. That's fantastic to hear that you were pleased with the service you received and that that your car is fully up and running now. It's a shame that the car had the hidden fault in the first place and we are sorry for that but we will always do our best to make sure that the car that you end up with is a high quality one. You are welcome back any time and we'd like to wish you many years of happy motoring in your new Carbase Car! 🙂

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What is included in a free winter check, Car Maintenance
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Us humans have flu jabs for £9.99, while cars have winter checks for FREE at a Carbase Auto Centre! http://bit.ly/2gUQ4Vc
What is included in a free winter check, Car Maintenance
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With a team that's as helpful as ours, people keep coming back to get their new Carbase Cars! 🙂 www.carbase.co.uk
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It's getting cold out there! ❄️ Be prepared for winter driving with this great guide! http://bit.ly/2gzmy7r
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