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Capita plc
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Technology-enabled outsourcing (BPO) & business process management (BPM) solutions
Technology-enabled outsourcing (BPO) & business process management (BPM) solutions

249 followers
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Capita Scaling Partner helps to secure tangible #growth for #startups by leveraging the wherewithal of Capita. Apply to partner with Capita Scaling Partner.
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The The Institute of Customer Service has launched ’The Heart of Artificial Intelligence’ research. Mike Barnard, executive officer, Capita Customer Management, looks at what organisations, employees, and customers really think about #AI. #capitaexplores #cx
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We today announce we have been re-selected by the Health and Safety Executive to continue to manage the Gas Safe Register. The renewed contract is worth £93 million over a five year term and will commence on 1st April 2019.
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We’d love to hear from innovative #digital #SMEs and #startups that are disrupting our core markets and need help to scale. Apply to partner with Capita Scaling Partner.
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#Digital evidence now comes from many different sources which is bringing about #technology challenges for the police, prosecutors, the courts and other stakeholders.
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Congratulations to Capita Customer Management and the Tesco mobile team, with nominations in three categories at the ECCCSA (European Contact Centre and Customer Service Awards).
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While utilising AI in employment screening offers a faster, more comprehensive and less biased search by unearthing candidates which might be missed through traditional search methods, it is vital not to discount the importance of human interaction.
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What does successful transformation look like? Capita’s Gordon Shaw highlights the practical points to consider when transforming to an integrated care system.
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New article from Capita Customer Management: Technology is no substitution for people power argues Sally Earnshaw.
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Stay up to date with all the latest insights on new ideas, approaches and technology from experts across Capita via our newsletter.
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