Response from the owner - 3 months ago
We’re truly sorry that hurricane Matthew affected your holiday and led to you leaving Jamaica early.
As you mentioned, the next available flight home with Virgin was on the Sunday. We looked at alternative flight options for getting you home earlier, but due to visa restrictions, UK airlines are unable to offer one way flights. The next available option was to fly via America with an American airline, but this required an ESTA which would take up to 48 hours to obtain.
Should the government advise Holidaymakers to leave the island, airlines would rearrange return flights free of charge. In this instance, the government hadn’t issued this advice. Only on an individual basis, and at their discretion, would airlines rearrange flights when this advice hadn’t been given.
It is policy in these situations that you remain at the resort until your return flight and the staff there will look after your welfare and safety. Leaving the resort early is at the discretion of the Holidaymaker. We advised you that leaving the resort early would be your choice and would result the subsequent airline charges to which you were happy.
We can assure you that we always do our best to help Holidaymakers and we stay informed so that we can provide the best advice and support during situations such as the one you encountered.