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Bill Quiseng
2,327 followers -
Customer Service Blogger | billquiseng.com
Customer Service Blogger | billquiseng.com

2,327 followers
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7 Essentials of Great Customer Service
via +Entrepreneur

QUI TAKEAWAY
Passion is the foundation of great customer service people and their organizations. Customer service is the "it" factor. It is passion which separates those individuals and organizations who excel from those who offer the customer the bare minimum to get by. When a company is passionate about what they do, they have no desire to treat customers as impersonal objects that don't matter. When passion is present, corporations push the extra mile to ensure high-quality products and customer satisfaction. Passion in service, makes the act of serving the reward for companies who value their customers.

#customerservice #custserv

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2018 Customer Experience Predictions via +SurveyGizmo

QUI TAKEAWAY
Customer Experience in 2018 Will Cater Toward Achieving Emotional Loyalty

#customerexperience #cx

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The Ultimate Guide To Creating An Incredible Customer Experience via +Scott Asai

[Y]our amazing product isn’t going to cut it if your service sucks! So, you need to start thinking about creating an incredible customer experience and putting on one hell of a show! But you’re not in it alone; we’re going to walk through this together. Covering off just about everything you could need to shower your customers with the best experiences ever!

#customerexperience #cx #customerservice #custserv

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10 Tips to Improve Your Customer Experience by +Bill Hogg

QUI TAKEAWAY
It is no longer good enough for companies to provide good customers service -- rather, companies need to create memorable interactions with customers that help establish a loyal relationship and promote brand advocacy.

#customerexperience #cx #customerservice #custserv

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Miracle on Customer Experience Street via +Gartner For Marketers

QUI TAKEAWAY
As you plan your customer experience strategies for 2018, think of “Miracle on 34th Street.” Do you know what your customers want, need and expect, and are you dedicated to providing that? Do you measure your brand and employees’ performance based on how customers feel or do you only reward efficiency and profit?

#customerservice #custserv

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It's Showtime!
by +Shep Hyken

QUI TAKEAWAY
When the employee gets to work, it’s time to put on the show. Step up and be your best. Regardless of what’s happening outside of the store, its’ time to block it out and focus on the customer. That’s what great stage actors do. Richard Burton, the famous actor who was recognized for his amazing performance in Hamlet, felt the same way. He was known to say something like, “I want to be so good tonight that I cheat the audience that was here last night.” In other words, be better today than yesterday.

#customerservice #custserv

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What The Best Companies Do That Yours Doesn’t! via +Colin Shaw

QUI TAKEAWAY
Everyone interacts with customers, a lot. Natural companies believe that interacting with customers is time well-spent and devote a significant amount of time to it from senior management on down. Most companies do not devote the same resources to customer interaction. But when the majority of your time is not spent with customers, it is easy to slip into an operational focus.

#customerservice #custserv #cx

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6 Key Statements to Propel Your Customer Experience Program via +Antuit

If you follow these six key statements you will propel your customer experience program, but only if they become deeply embedded across the entire company: top down, across all teams, and including all of your partners, too.

#customerexperience #cx

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How Emotions Drive Customer Loyalty via +Provide Support, LLC

One of the most effective ways to build consumers’ emotional connections with your brand is through offering consistently positive customer service experiences. The infographic below explores the impact of emotions on customer loyalty and provides some tips on how to create a better customer service experience by catering to customers’ emotions.

#customerexperience #cx #infographic
How Emotions Drive #CustomerLoyalty (Infographic)

Is your brand evoking the right emotions from customers? Forrester Research found that customers are nearly 5 times more loyal when they feel valued. Let’s explore the impact of emotions on customer loyalty and how to create a better service experience by catering to customers’ emotions: https://goo.gl/V5w7Ey
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How Disneyland's CX strategy creates memories to replace the rotten reality
via +MYCustomer

QUI TAKEAWAY
To deliver a memorable and effective experience, we should forget the realities, and concentrate on memories – to focus resources on the critical few moments that customers recall. It lays the foundation for a resource revolution in customer experience management.

#customerexperience #cx
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