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Verified local business
Blue Cross and Blue Shield of Illinois
Corporate Office
Today 8AM–8PM
367 followers|3,423,934 views
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"Faith is taking the first step even when you don't see the whole staircase," Martin Luther King, Jr.
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Urgent care or emergency care. How do you make the choice? http://spr.ly/62628uJw2
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It’s easy and it works! The CDC says the simple act of washing your hands is one of the best ways to prevent the spread of infections like the common cold and flu. http://spr.ly/62668PNos
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If you have questions about your health plan, give us a call at 855-599-1515, M-F 8 a.m. - 8 p.m., Sat 8 a.m. - 6 p.m., Sun 10 a.m. - 6 p.m. CST http://spr.ly/62608PPww
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Find a way to fit fitness into your day! #MotivationMonday 
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Do you know your risk for hypertension? 
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It’s a busy time of year! If you’re making your first payment for 2017, check out these different payment options: http://spr.ly/62658u3hL
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Open Enrollment ends on Jan. 31. Here's what you need to know before you enroll. http://spr.ly/62678uMGf
Repeat after me: “I need health insurance.” Now that we have that straight, it’s time to learn how to get health insurance. If you don’t know what you are looking for, or even what questions you should be asking, we can guide you.
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Having a little trouble breathing this winter? We’ve outlined some steps to help reduce the effect of the cold weather on your lungs. http://spr.ly/62618uyVv
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Make preventive care a priority: schedule your annual exam and preventive health screenings for you and your family. Check out our wellness guidelines for adults and children. http://spr.ly/62668u8tA
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Looking to lower your glycemic index? Food substitutions can be both easy and tasty! http://spr.ly/62658PgXd
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Choose to eat one more serving of vegetables today than you did yesterday. The first good choice leads to the next. http://spr.ly/62668P1kY
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Contact Information
Map of the business location
300 E Randolph St Chicago, IL 60601
300 East Randolph StreetUSIllinoisChicago60601
(630) 686-2459bcbsil.com
Corporate OfficeToday 8AM–8PM
Tuesday 8AM–8PMWednesday 8AM–8PMThursday 8AM–8PMFriday 8AM–8PMSaturday ClosedSunday ClosedMonday 8AM–8PM
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Review Summary
1.6
77 reviews
5 star
10 reviews
4 star
2 reviews
3 star
1 review
2 star
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1 star
64 reviews
"The only people giving them 5 stars work for the company...."
"Customer service is about as bad as Comcast, if not worse."
""Here, let us give you health insurance while we kill the environment!"."
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Joseph Burgio's profile photo
Joseph Burgio
a week ago
Tried to renew a prescription on Tuesday 1/3. Told that my account was inactive. Called BCBS on Tuesday. There was a 54 minute wait, so I set up a return call. Didn't get one. so at 2:30 I called again. After a 45 minute wait, I was on the phone for at least another 45 minutes. Their phone system had crashed earlier. Finally was told that the payment for November had never been received. Explained that it had been taken out of my bank account. Was told that the premium had increased. Explained that I had received two bills, and had already scheduled payment based on the first bill. I agreed to schedule payment for the additional amount. The rep assured me that she would see that my account was re-activated so that I could order my prescription. On Wednesday I faxed proof of the last six months of payments, and scheduled a payment for the additional premium. On Thursday I tried to refill the prescription again Still inactive. Another half hour wait to speak to someone. The 20 minutes more to find out that the problem has not been solved. Here's the best part? On Saturday I received a refund check for a month's premium! Why did they send me a refund if, as they claim, I was behind in my payments? This is the 3rd problem I have had with this company in the last 12 months.
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DS Sifter's profile photo
DS Sifter
a week ago
I miss Harken! Impossible to get through. When you do, if you need the pharmacy..Good Luck. Med I've been on for EIGHTEEN YEARS, different companies, copay around $30-35. BCBS? $205!!! Same everything. Its NOT the plan, is this Company. Can you say GREEDY? PREMIUMS are like paying a second mortgage. Thanks Obama. Better to go without insurance and pay the fine.
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Angie L
4 months ago
I needed to shop for individual health coverage for the first time, so I thought I'd save a big headache by going straight to the "best". Horrible mistake. Read on, it's been an awful ride and I'm only 1 week into my plan! 1. I signed up and gave my bank account info on my application for automatic drafts. I went back and forth with representatives - some told me I would need to send in a physical check for my first payment, others told me not to. They ALL told me to "please be patient while they upgrade their payment systems" and I was going back and forth sweating over whether or not I'll even be able to have coverage in time. Then... 2. They "forgot" to activate my dental coverage, and I had to cancel a dentist appointment I had set for the first week of my coverage. I now have to wait 3 more weeks to see my dentist. 3. They "forgot" to enroll me in their Rx program, so I had to pay full price out of pocket for my medications after my plan was active. 4. My so-called "agent" - the person who they assigned to me as the go-to for all of my questions and concerns - has blatantly ignored every single call or email after helping me fill out the application. Super friendly before you're a member, disappear once you are. This has been the worst experience with any company ever (and I use Comcast so that's saying a lot). Please don't assume that the first company you think of when you think "who's the best..." is the correct answer. A little research and less assuming would have saved me a lot of time, money and headache.
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Susan Cygan's profile photo
Susan Cygan
2 weeks ago
on the phone over 1 hour says dec payment not paid when auto payment taken out 11-1 for nov and then 11-30 for dec what is going on. never any information regarding how to pay for new year. isn't bad enough that not know if we have it then can't get together how to pay for new year. seems simple enough if payment made thru the last year to continue why scare everyone to say have not received payment when they do not let us know how to pay.
Scott Schaefer's profile photo
Scott Schaefer
3 weeks ago
Horrible!!!!!!!!!!!!!!!!!!!!! On the phone 8 hours, 6 different times, 8 different stories. Set up monthly payment to be taken out electronically in order to never be cancelled to due non payment. Apparently back in July/Aug processing changed and haven't been taking out ever since. Policy was cancelled due to non payment. Never knew of change/cancel until I was sitting in hospital after many procedures and check in said, "do you know your insurance is not active"?. This is how I found out I have no insurance. No call/email by company. This company plays with your life!
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Kayla McCormick's profile photo
Kayla McCormick
a week ago
Horrible customer service. Shortest hold time I've had is an HOUR. This is what we are paying HUNDREDS of dollars for each month? What a joke.
Nonna Kofman's profile photo
Nonna Kofman
2 weeks ago
If I could give a negative review, I would. Absolutely horrible customer experience - a slew of disconnected websites, confusing, incomplete communications, errors in processing documents. I wonder if any of the BCBS executives went through the registration and activation process that they set up?
Zachary Reichert's profile photo
Zachary Reichert
a week ago
their site is always linking you to pages that do not exist, you sit on hold on the phone with them for 4-6 hours or more without ever getting a response, the info they are providing to their members is wrong info, and its been like this for the last 5 days now why are they even bothering to offer insurance to people if they have no intentions of helping those people or giving them the correct info. I chose my medical group and pcp according to the info they provided on their members blue access site which told me that the pcp i wanted to get was in a medical group that he is not actually in so now i chose the wrong medical group i threw out my back couple weeks ago i went to a chiropractor who now wants me to go get an ortho consult which i need a referral to get which i cannot get the referral because my chosen pcp is not part of the medical group that bcbs said he was someone needs to take their head out of their butts and fix this i cannot stand for more than 10 mins at a time because of my back but i cannot get it treated because evertything they have on bcbs members site is wrong and when you try the chat function says all of our chat agents are busy please call and when you call you sit on hold for 4-8 hours without ever being answered by an agent
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