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Verified local business
Blue Cross and Blue Shield of Illinois
Corporate Office
Today 8AM–8PM
366 followers|3,443,221 views
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New Year's Resolution: Catch those zzzzz's. Healthy bodies require rest and recuperation. http://spr.ly/62628R3Yp
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Invite your tots to a day of fun with this family fitness ecard. http://spr.ly/62638RKB3
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Many people only need an annual physical, while others require follow-up care. Talk with your doctor to work out a plan that’s right for you. http://spr.ly/62648REqu
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After Jan. 31, you can't change or sign up for health coverage unless you have a life event and qualify for Special Enrollment. Learn more: http://spr.ly/62618uFZd
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Your 2017 identification cards will be shipped once your payment has been processed. Two ID cards will be shipped and will have only the subscriber’s name on them. These cards can be used by all dependents listed on the policy. Get more information at http://spr.ly/62668ugty
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"Faith is taking the first step even when you don't see the whole staircase," Martin Luther King, Jr.
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If you’re a new member with us, be sure you register for Blue Access for Members. You’ll need your group and identification number found on your ID card. Once registered, you’ll have your claim information, provider network information and much more at your fingertips. http://spr.ly/62638RKfB
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Want more information on health, insurance and well being? Find all this and more in LifeTimes, our online newsletter, at http://spr.ly/62628RJRk
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Claims and appeals, explained: http://spr.ly/62638RBeU
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Lump on your neck or changes in your voice? It might be your thyroid. Here's what you need to know about Thyroid Awareness. http://spr.ly/62678uUOZ
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Planning the perfect getaway to some place warm this winter? A little preparation can go a long way toward helping you stay healthy on your trip. Find out what you need to know before you go. http://spr.ly/62688ueIr
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It’s a busy time of year! If you’re making your first payment for 2017, check out these different payment options: http://spr.ly/62658u3hL
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Contact Information
Map of the business location
300 E Randolph St Chicago, IL 60601
300 East Randolph StreetUSIllinoisChicago60601
(630) 686-2459bcbsil.com
Corporate OfficeToday 8AM–8PM
Monday 8AM–8PMTuesday 8AM–8PMWednesday 8AM–8PMThursday 8AM–8PMFriday 8AM–8PMSaturday ClosedSunday Closed
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Review Summary
1.6
80 reviews
5 star
11 reviews
4 star
2 reviews
3 star
1 review
2 star
No reviews
1 star
66 reviews
"The only people giving them 5 stars work for the company...."
"Customer service is about as bad as Comcast, if not worse."
""Here, let us give you health insurance while we kill the environment!"."
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Joseph Burgio's profile photo
Joseph Burgio
2 weeks ago
Tried to renew a prescription on Tuesday 1/3. Told that my account was inactive. Called BCBS on Tuesday. There was a 54 minute wait, so I set up a return call. Didn't get one. so at 2:30 I called again. After a 45 minute wait, I was on the phone for at least another 45 minutes. Their phone system had crashed earlier. Finally was told that the payment for November had never been received. Explained that it had been taken out of my bank account. Was told that the premium had increased. Explained that I had received two bills, and had already scheduled payment based on the first bill. I agreed to schedule payment for the additional amount. The rep assured me that she would see that my account was re-activated so that I could order my prescription. On Wednesday I faxed proof of the last six months of payments, and scheduled a payment for the additional premium. On Thursday I tried to refill the prescription again Still inactive. Another half hour wait to speak to someone. The 20 minutes more to find out that the problem has not been solved. Here's the best part? On Saturday I received a refund check for a month's premium! Why did they send me a refund if, as they claim, I was behind in my payments? This is the 3rd problem I have had with this company in the last 12 months.
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Scott Schaefer's profile photo
Scott Schaefer
3 weeks ago
Horrible!!!!!!!!!!!!!!!!!!!!! On the phone 8 hours, 6 different times, 8 different stories. Set up monthly payment to be taken out electronically in order to never be cancelled to due non payment. Apparently back in July/Aug processing changed and haven't been taking out ever since. Policy was cancelled due to non payment. Never knew of change/cancel until I was sitting in hospital after many procedures and check in said, "do you know your insurance is not active"?. This is how I found out I have no insurance. No call/email by company. This company plays with your life!
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Kayla McCormick's profile photo
Kayla McCormick
2 weeks ago
Horrible customer service. Shortest hold time I've had is an HOUR. This is what we are paying HUNDREDS of dollars for each month? What a joke.
Robert Pick's profile photo
Robert Pick
in the last week
Wow! I have never written a review as don't have time. Like most that have written reviews if I could give negative stars I would! I have NEVER seen such poor customer service in my life! It does not matter what time you call, all you get it is: "wait times are longer than normal, bla, bla, bla' .....If I had a nickel for every time I heard that on hold I would be a billionaire. If I was a comedian there is no question it would bring the house down! I tried three times during the day: at 7:10AM and hung up after being on hold for 34 minutes - at 11:12AM, 31 minutes on hold and had to go - as I type this I have been on hold from 5:41PM and it is now 6:38PM, and sadly I am still waiting! Considering they just raised most of their fees, you would think they could hire enough people!? I wonder if their CEO would except this and wait on hold for one hour or more!? I bet not!? Their corporate execs hide so much that you cannot even find a good real phone number into the organization. This is also probably a waste of time as they don't read these and could not care less! This all boils down that they could not care as they make so much money, it does not matter to them! If all patients left BCBS due to a much better alternative, BCBS would take note. I think some of us should get together, start our own insurance company, with better customer service than anybody else, and we will leave the competition behind! I built my practice on giving better customer service (coupled with fabulous and ethical care and surrounded by a great team) than anybody else. It works! Eventually several days later I got through after being on hold for 45 minutes and starting the call at 7:00 AM when their phone center opens! I made it through to a supervisor who was actually nice (but the funny part is she couldn’t even take my payment and had to give me to somebody else – LOL!) I was however, 15 minutes late for work as I did not want to end the call sitting in my parking lot of my office talking on the phone! As a summation, the corporate executives at BCBS really should be embarrassed by this!
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Marsha Traub's profile photo
Marsha Traub
in the last week
I was on the phone with Debbie this morning for over 28 minutes because of a invoice sent to me for a procedure one year ago. Gosh that girl has patience! She researched the invoice and even called the business that sent it. Thanks to Debbie and her patience and kindness for sorting everything out!
DS Sifter's profile photo
DS Sifter
a week ago
I miss Harken! Impossible to get through. When you do, if you need the pharmacy..Good Luck. Med I've been on for EIGHTEEN YEARS, different companies, copay around $30-35. BCBS? $205!!! Same everything. Its NOT the plan, is this Company. Can you say GREEDY? PREMIUMS are like paying a second mortgage. Thanks Obama. Better to go without insurance and pay the fine.
Angie L's profile photo
Angie L
4 months ago
I needed to shop for individual health coverage for the first time, so I thought I'd save a big headache by going straight to the "best". Horrible mistake. Read on, it's been an awful ride and I'm only 1 week into my plan! 1. I signed up and gave my bank account info on my application for automatic drafts. I went back and forth with representatives - some told me I would need to send in a physical check for my first payment, others told me not to. They ALL told me to "please be patient while they upgrade their payment systems" and I was going back and forth sweating over whether or not I'll even be able to have coverage in time. Then... 2. They "forgot" to activate my dental coverage, and I had to cancel a dentist appointment I had set for the first week of my coverage. I now have to wait 3 more weeks to see my dentist. 3. They "forgot" to enroll me in their Rx program, so I had to pay full price out of pocket for my medications after my plan was active. 4. My so-called "agent" - the person who they assigned to me as the go-to for all of my questions and concerns - has blatantly ignored every single call or email after helping me fill out the application. Super friendly before you're a member, disappear once you are. This has been the worst experience with any company ever (and I use Comcast so that's saying a lot). Please don't assume that the first company you think of when you think "who's the best..." is the correct answer. A little research and less assuming would have saved me a lot of time, money and headache.
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Nonna Kofman's profile photo
Nonna Kofman
2 weeks ago
If I could give a negative review, I would. Absolutely horrible customer experience - a slew of disconnected websites, confusing, incomplete communications, errors in processing documents. I wonder if any of the BCBS executives went through the registration and activation process that they set up?