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Sacramento Better Business Bureau
Non-Profit Organization
Today 8:30AM–5PM
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Have them in circles
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Contact Information
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3075 Beacon Blvd West Sacramento, CA 95691
3075 Beacon BoulevardUSCaliforniaWest Sacramento95691
(916) 443-6843sacramento.bbb.org
Non-Profit Organization, Business Management ConsultantToday 8:30AM–5PM
Friday 8:30AM–5PMSaturday ClosedSunday ClosedMonday 8:30AM–5PMTuesday 8:30AM–5PMWednesday 8:30AM–5PMThursday 8:30AM–5PM
As a business supported nonprofit, Better Business Bureau strives to foster trust in the marketplace through the promotion of truthful advertising and ethical business practices.

Your Better Business Bureau serving Northeast California includes 24 counties: Alpine, Amador, Butte, Calaveras, Colusa, El Dorado, Glenn, Lassen, Modoc, Nevada, Placer, Plumas, Sacramento, San Joaquin, Shasta, Sierra, Siskiyou, Stanislaus, Sutter, Tehama, Trinity, Tuolumne, Yolo, and Yuba.
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Review Summary
3.5
24 reviews
5 star
14 reviews
4 star
1 review
3 star
No reviews
2 star
1 review
1 star
8 reviews
"Awesome service!"
"Ordered item on line and selected 2 day shipping (with an extra charge."
"...are not in prison for extortion and the whole scam closed down long ago."
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Have them in circles
125 people
Massage by Brie's profile photo
Mike Hackard's profile photo
Straight Line Construction's profile photo
Larry Baker's profile photo
Market Place's profile photo
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J Mcan's profile photo
Louis Ruygt's profile photo
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All reviews
Mark Powers's profile photo
Mark Powers
a month ago
I was scammed by a website that offered to look up contact information for $1.45. Once they had my credit card information they signed me up for a monthly service (without my knowledge) and started charging me $25 a month. The BBB intervened on my behalf and, as a result, I was able to get most of my money refunded. Awesome service! I will never make another online purchase without checking the BBB site first.
Tamara Pedersen
7 months ago
Horrible, illegal actions, am taking them to Attorney General, if you have problems with them that are detrimental in numerous ways, don't be surprised. Look up how to file a complaint about them on the web. You will see how bad they really area. An absolute harmful waste of time, siding with the businesses, they do NOT support consumers. Just check out who some of their sponsors are i.e., Moving and Storage companies. They also try to get you to reveal personal information about yourself and post it on-line which is illegal. Please don't waste your time with these incompetent people who misrepresent themselves and their mission. Wow! Very bad! My complaint was against Elk Grove Moving and Storage who dropped my piano and will not honor the claim even after hiring a piano expert as instructed per EG Moving & Storage owner Mike Long. That costs me $85. PLUS $20 in requested paperwork to BBB (Bad Business Bureau!) They are definitely in cahoots with businesses as the other reviews state.
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Response from the owner - 5 months ago
Tamara, it is unfortunate that you believe we’ve somehow overlooked your concerns to agree with the business. I’d like to go over the facts a bit so that the public can decide. We did speak with your piano expert who said there was no outside damage to the piano and could not ascertain that the damage was due to being dropped while being moved. In addition, you signed that you received the goods without damage and there was no notation of the piano being dropped on the bill of lading. Even so, we worked with you and the business in an effort to resolve the claim. It was the decision of the business who ultimately decided to deny the claim. Further, according to the California Public Utilities Commission (CPUC), who regulates household goods movers in California, a carrier is not liable in a claim for loss or damage to musical instruments if there is no sign of exterior damage. The CPUC does require the carrier to acknowledge written claims within 30 days and pay, decline to pay or make a firm compromise settlement within 60 days of receipt of the claim. Based on documentation you provided, the company acknowledged your claim, and chose to decline it within the required time period. Finally, our job was to decide whether or not the company adequately addressed the claim – which given the above we believe they did. In so far as your private information, we do not share it with the public in any form. Your claim about that and any other illegal actions unfortunately are misguided. We hope to assist you in the future and your complaint will be a part of the business’s review for others to decide whether or not they want to hire them for their move.
John Clark
10 months ago
I had a complaint about a business in NE California, I referred the matter to the Better Business Bureau. Within a very short time after I filed the complainant, I received a communication from the BBB and later that day spoke with an agent, a Richard Luong, personable and diligent. The matter was resolved to my satisfaction. Communications with BBB are very fast and efficient, and it appears that they are on the job 7 days a week. This is a low impact way to resolve consumer issues, both for the consumer and the business in question. After many decades of dealing with one bureaucracy or another, my experience with the BBB was a real breath of fresh air. Thank You John Van Gelder
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Robert Tompkins
2 weeks ago
Very helpfull and very professional
Dave Tribble
a month ago
Ordered item on line and selected 2 day shipping (with an extra charge). When the item arrived 6 days after the order was placed called them for a refund. They informed me that the 2 day shipping was after the usual 5 days to get it out of their warehouse! Immediately filed complaint with the BBB, their website is terrific and easy to follow. Their correspondence, via e-mail, is quick. Within a week they had contacted the business, and the business agreed to refund to charge. Kudos to BBB!!!!!!!
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Steve Brooks
a year ago
Like most review sites, consumers should know that BBB gives positive ratings based on how much a business pays them. Many would call this type of business a "racket" and not completely honest. Case in point, as long as we paid BBB to be "Accredited", we had an A+ rating. After four years, when we decided we weren't gaining benefit for the $500 a year subscription, we let them know we were canceling. BBB didn't like the loss of income, so they downgraded the company to "No rating" even though there were no changes, and no complaints filed by consumers. We asked them about it and they apologized (a year ago) and said they would remedy the situation if we submitted a formal request. We did, but our business still shows the same on their website. It's not just a gripe about our status with BBB, but to educate people that BBB shouldn't be totally relied on for ratings. And a reminder that the best way to review a business is by word-of-mouth and first-hand experience.
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Response from the owner - a year ago
Our ratings do not rely on accreditation nor do they consider the amount of support received from any business which is based on the number of employees. A small business typically pays less than $400. All of our ratings and BBB Accreditation relies upon the BBB Standards of Trust as their basis. We monitor the marketplace, including those who choose to seek accreditation to promote a trusted and ethical marketplace. We deny and revoke accreditations each month for those who do not maintain or exceed the BBB Standards of Trust/Code of Business Practices. We issue “No Ratings” when we do not have sufficient information or are analyzing a business’s record. These are routine processes and are not directed to any business for any reason, nor would they be used to engage a business in BBB Accreditation. We would like to help the reviewer and connect them with their local BBB; all we require is a response from the reviewer to do so. As it stands now, we haven’t received a response to our request. We agree that consumers should use any source they deem reliable to help them make a trusted decision. We disagree though that word-of-mouth and first-hand experience is the best or only ways to do so. Your local BBB is here to help you. We answer the telephone, respond to emails, meet people in public and promote trust and ethics through all of our efforts. We’re your local non-profit with “boots on the ground” and we’re sponsored by businesses who firmly believe that trust is important. Please send us the name of your company at info@necal.bbb.org and we can help you with your BBB Business Review.
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Brian McGroarty
5 months ago
Thanks to the Better Business Bureau, I was able to get a car dealership to honor the original terms of their leased vehicle purchase contract. They went from hours of stonewalling to honoring the original terms only a day after I entered the complaint.
Anne Baxter
a year ago
This is the second time I have contacted the BBB over problems with my Health Insurance carrier over the past couple of years. I am confident I would still be without my overdue refund check had I not contacted the BBB. The Better Business Bureau is the best for helping the "little guy" deal with problems with the big corporations. When all my efforts to resolve an issue are met with unending chaos and lack of follow-up/ resolution, I turn to the BBB. They are the best solution in order to stop wasting time spinning in the corporate customer chaos. Most of these large companies do not like the negative attention of having a spotlight shone on their lack of efficiency and questionable ethics: They promptly cough up the money once you file an issue with the BBB (& it's free)! I greatly appreciate the BBB for their help and service in assisting me to get some justice!
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