Response from the owner - a year ago
Tamara, it is unfortunate that you believe we’ve somehow overlooked your concerns to agree with the business. I’d like to go over the facts a bit so that the public can decide. We did speak with your piano expert who said there was no outside damage to the piano and could not ascertain that the damage was due to being dropped while being moved. In addition, you signed that you received the goods without damage and there was no notation of the piano being dropped on the bill of lading. Even so, we worked with you and the business in an effort to resolve the claim. It was the decision of the business who ultimately decided to deny the claim. Further, according to the California Public Utilities Commission (CPUC), who regulates household goods movers in California, a carrier is not liable in a claim for loss or damage to musical instruments if there is no sign of exterior damage. The CPUC does require the carrier to acknowledge written claims within 30 days and pay, decline to pay or make a firm compromise settlement within 60 days of receipt of the claim. Based on documentation you provided, the company acknowledged your claim, and chose to decline it within the required time period. Finally, our job was to decide whether or not the company adequately addressed the claim – which given the above we believe they did.
In so far as your private information, we do not share it with the public in any form. Your claim about that and any other illegal actions unfortunately are misguided.
We hope to assist you in the future and your complaint will be a part of the business’s review for others to decide whether or not they want to hire them for their move.