(God forbid!) If a parent passes away and bequeaths their iPad to their child, should the child, after providing Apple sufficient proof of death and the will, be able to have the iPad unlocked?
There are two interesting facets to this real world case: http://goo.gl/qQz9Bz
1. Apple (and Google and Facebook and Microsoft) have ensure security and be able to know that this is not a stolen iPad etc. And how to determine that should be an exercise in application of prudence and common sense. Without a doubt there seems to be zero common sense being applied by Apple.
2. I love Apple's response: "Apple told You & Yours it had led the industry in helping customers protect lost or stolen devices, and that Find My iPhone, launched in 2009, allowed customers to remotely set up passwords and remove personal information."
Wait. What? What does that have to do with anything?
Is there a company out there more beloved than Apple? I love my new iPod 5. So beautiful and light and amazing. But this tone deafness and a lack of common sense takes away from the brand's equity. It would for any company that was this silly.
Asking for them to have the dead mother send in a written request is silly. Asking the children to get a court order, that would cost £200 an hour, is silly. The tone-deafness is awful.