Response from the owner - 2 weeks ago
Hi Alisha. Thank you so much for your shopping with us. We take pride in the instruments we sell and want to make sure our customers have nothing short of a positive experience. While damaged shipments are out of our control, we still take responsibility for this and want to make sure all of our customers, including your son, get their items in perfect condition. Could you please contact us immediately at 800-511-1322 so one of our representatives can get this taken care of for you? We look forward to hearing from you and hope this helps!