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Airsoft GI
Airsoft Supply Store
Today 11AM–7PM
10,940 followers|10,441,455 views
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Airsoft GI

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Join Bob @ SAS BLACK OPS This Memorial Day Weekend!
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Rebels Rain Down On The Imperials! Airsoft In The Rain!
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Get a great deal on the Echo 1 HMG for a limited time! http://bit.ly/22gxuZT
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Contact Information
Map of the business location
21077 Commerce Pointe Dr Walnut, CA 91789
21077 Commerce Pointe DrUSCaliforniaWalnut91789
(909) 869-0671airsoftgi.com
Airsoft Supply StoreToday 11AM–7PM
Thursday 11AM–7PMFriday 11AM–7PMSaturday 11AM–7PMSunday ClosedMonday 11AM–7PMTuesday 11AM–7PMWednesday 11AM–7PM
Mission

Airsoft GI knows that having top notch, experienced, employees is the key to providing top notch customer service. Which is why Airsoft GI makes themselves available via telephone, during business hours, and around the clock via e-mail to answer any questions or concerns their customers may have. In addition to playing experience, Airsoft GI also offers repair and upgrade services by some of the best airsoft technicians in the country. The Airsoft GI technicians are well versed in all types of AEG and pistol repairs and upgrades. In addition to just fixing guns the technicians at Airsoft GI also build some of the coolest and unique looking custom guns on the market. They are constantly experimenting with new parts and accessories in an attempt to build the kind of guns that no other tech would dare try to build.

Customer service is the key to Airsoft GI's success, which is why Airsoft GI does everything possible to provide nothing short of the best. Airsoft GI guarantees 100% customer satisfaction, refer to our Customer Testimonials page. Airsoft GI is the only airsoft retailer that will test all AEG's and Gas Blow Back pistols before they leave the store. Airsoft GI also works very closely with the biggest manufacturers/distributors in the industry to provide the biggest savings possible and also to provide specialty parts that most other retailers won't have access to.

Company Overview

Airsoft GI (GI Toys) was launched in 2003 and has quickly become America's #1 retailer of airsoft guns and accessories. Airsoft GI is a company run by airsoft players for airsoft players. Almost all of Airsoft GI's employees play airsoft on a regular basis, and if one were to add up all the years of playing experience from the employees at Airsoft GI the sum would be over 50 Years! That's 50 years of playing experience for all different types of play; CQB, woodland, Milsim operations, and pick- up games (speedball).

Airsoft GI has grown from a small operation to a 15,000sq/ft facility thanks to their solid customer base that continues to come back, because they know that nobody can take care of them better than Airsoft GI can. Airsoft GI's mission is to continue to expand and positively influence the airsoft community for years to come.
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Review Summary
4.8
1,818 reviews
5 star
1,532 reviews
4 star
241 reviews
3 star
22 reviews
2 star
8 reviews
1 star
15 reviews
"They carry a vast array of airsoft guns, tactical gear and other accessories."
"I also love the selection of apparel and Mystery boxes AirsoftGI Offers!"
"And not to mention the free shipping and the always available coupon codes!"
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In their circles
1,070 people
Have them in circles
10,940 people
Shawn Waller's profile photo
Harry Taylor (HarryT284Gaming)'s profile photo
Ian Looney's profile photo
R Luciani's profile photo
Malderoo p's profile photo
RWMilSimGC's profile photo
nicholas wing's profile photo
Kevin Han's profile photo
Fudge Crafter101's profile photo
All reviews
Marcos van Dalen's profile photo
Marcos van Dalen
in the last week
Awsome store, over the years ive bought many guns and each one has been great, when one breaks their RMA service gets it repaired fast and good. Much better than evike and airsoft megastore.
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Marjie Plante
a month ago
Gun ordered for Christmas present. Opened, broke on first use, contacted company, did what they asked, requested a refund, will not issue as we opened. Gun bought on November 22, 2015 for a Christmas present. Gun opened on December 25th, 2015 and used. Gun stopped working on first use. Series of emails went back and forth, telling us how to fix the gun with a video, first, then issuing a RMA. Requested Refund and told that we could not get a refund because we opened the box. I have sent several emails, and the gun has gone back twice for the same problem. Returned to us the first time (I paid $38.60 to return to them in shipping costs) and in the first use, the gun had the same exact problem. It would not shoot, just like how it was when we sent it. It has been returned again (though I requested a refund). They are telling us they found no problem with the gun. I want our money back, and as this has been going on for several months now (not so great a Christmas present), I also requested shipping costs back. They will issue me a refund, but want to deduct 30% off because we opened the box which according to them voids a refund. (How is one to know that the gun has a problem or not without opening the box?) I want a full refund and shipping costs,as the problem was brought to their attention in the first 45 days of owning the gun, and would have been sooner, if it hadn't sat (unopened) for 33 days because it was a Christmas present. If this company was reputable, they would have issued us a refund with the first problem.
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JAY DEEE
2 months ago
Thank you so much I will be keeping you guys updated on the Airsoftgun I got from your site im happy to say your timing is perfect 1 day process amazing cant wait to get this in that mail I got a pistol from AirsoftNmore on the web it said they had it in stock so that was my choice for that reason and they take 1 whole week to tell me that they didn't have it in stock im very happy I made my second choice with you Guys ill be back to post a 5 star depending on how my weapon comes.
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Nicole Chavez
3 months ago
Worst experience ever. I ordered a $170.00 air soft gun for my son for Christmas. Christmas morning he was so excited and the darn thing didn't work. I contacted customer service and spoke with what seemed to be a 14-year-old boy. He told me to return the gun and that they would test it to see how many times my son fired it before they would fix it. He also tried to sell me some "protection plan" for $30 bucks since shipping back and forth would be expensive. I told him that I was not going to pay for return shipping, that the gun was defective and not our fault. After talking to another gentleman, a return label was sent and the gun shipped back. Once they got it, they sent me an email that the battery had not been charged enough and they were able to test fire it. They then explained that the battery with the gun wasn't "strong enough" to operate the gun and tried to sell me a "better" battery and battery charger for over $50. When I called and told them that I'd had enough I wanted a refund, they told me that it is "industry standard" to have to replace the battery. We have purchased many, many air soft guns and have NEVER had to purchase a different battery to get the gun to operate. They also told me that since the gun had been used (which was only by them because it never worked for us), I would not qualify for a refund. I am filing a complaint with the BBB and PayPal and I will NEVER order from this company again.
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Rafael Gonzalez
in the last week
Placed an order on May 5th and my card was charged immediately. Found out on May 10th that half the order was back ordered. I called and was told they could ship the half that was in shock but that I would no longer receive free shipping. I decided to cancel my order and I haven't received a refund yet. I've called three times with no answers as to when I'd receive my refund. DO NOT WASTE YOUR TIME WITH THIS JOKE OF A COMPANY.
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Elias David Srougi
4 months ago
Worst company to deal with. I would recommend that no one purchase product from this company. I received a gun that did not work. Fired only a few rounds. There customer service is terrible. Eric a female is a liar and incompetent. I repeat. Under no circumstances should anyone spend money with this company. They are thieves, liars and do not service what they sell. Keep your money and spend it with an honorable company!!!!
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Carlos Morfin
3 months ago
Let me just start off by saying I was blown away by the phenomenal customer service I expirenced. I took in my A&K M249 MK2 that I purchased off Craigslist to get checked because it wouldn't shoot anything out and I didn't know how to fix it. I was worried that they'll charge me to have it fixed and I was wrong. They fixed it in less than 10 minutes for FREE! They said if the issue was something bigger they'd charge me 30$ for a repair service (which is a great deal in my opinion) and they even taught me how to fix the issue it had just in case it ever happened again. The workers there are also extremely friendly, outgoing, and very helpful. This will from now on be my go to store for any future airsoft gear I'll need!
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Kaleb Harris
4 months ago
Airsoft GI is one of the best airsoft companies out there! Through looking at their site, and placing a few orders for myself, I have found that Airsoft GI only sells the best quality items available on the airsoft market today. I have read in many other reviews that their customer service isn't that great, but I experienced the total opposite. I was missing an item in my package that I ordered from them, so I emailed them, and I got a response in less than 2 hours. For getting a response from a large company like Airsoft GI late on a Friday night is phenomenal! Best online airsoft store out there! 10/5!
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