Best Buy's Twitter Help Force went live on July 21st, 2009, and helped provide tech advice and help 140 characters at a time for the next 4 years.
Over that time, the program brought a lot of attention to the use of social media as a way to directly connect with clients, and even managed to get a number of us quoted in news articles and even books during that time.
Difficult to move around or easily search through the vinyl section. Not for anyone with dust allergies or physical disabilities. Once I finally found an item, they told me that they don't accept any debit card purchases under $5, which the Visa Merchant page explicitly states is a violation of their rules, as debit cards are not covered under the law allowing minimum credit card purchases. Overall a disappointing experience.
Very disappointed, they insisted the $5.99 Deluxe Chicken Sandwich on their menu didn't exist and that we had to order the $6.99 Ultimate Chick Club. Manager Michelle told us with a smug smile the menu was wrong when we pointed out that it clearly has the $5.99 Deluxe Chicken Sandwich right on both the inside and outside menus. We ended up leaving, because it really wasn't worth the wait that it took to get someone to respond outside and the bad behavior on the inside.