I help companies sustain in their employees the same excitement and enthusiasm and engagement as they felt their very first day. Their excitement and enthusiasm and engagement is the key differentiator for every company's success, regardless of your industry and size of company.
I have written about employee engagement and small business for the past 5 years at www.zanesafrit.com
I just published my first book on Employee Engagement. It is titled Recognize THEM: 52 Ways to Recognize Your Employees in Ways They Value.
It is a combination of the different ways I discovered to recognize and inspire employees, a few that failed and ways I discovered from other business experts along my journey. I included exercises to strengthen your recognition muscles and quotes to help inspire you along your own journey.
I learned nearly all of my employee engagement strengths, tools and resources from work in the commoditized industries of long-distance reselling, international calling and conference calling.
I led a small telecom service provider, post-911, through two economic downturns, and an industry whose prices fell by more than 70%, reaching 80% revenue growth while keeping cash-flows positive during this same time period.
We were able to reach these goals by creating an engaged employee group, topgrading each employee to insure we had A+ players, slavish devotion to customers and their needs, together with early adoption of social media including blogs and podcasts.
I opened and managed our company's first ever overseas office in Germany. Not being fluent in German but being very fluent in Employee Engagement I was able to inspire sales agents and customer service staff to turn around this non-performing region and triple new orders and double monthly sales within the first sixth months.
As Assistant Director of International Sales and Customer Service, we grew to generate $140 million in sales with 40 offices and 1500 sales agents serving customers in over 100 countries within 4 years.
I am a marathon runner, an avid reader and writer (business and fiction) and will watch college basketball at every opportunity.