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Zalora
Corporate Office
Today 9AM–6PM
1,006 followers|6,511,606 views
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Zalora

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Check out City Chain's promo deals for CNY now on ZALORA!
>http://buff.ly/1n9fJfL
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Zalora

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New on ZALORA: Crocodile
>http://buff.ly/1V7XKkZ
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Zalora

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FLASH SALE ALERT! Use code 'CNY15' to get extra 15% discount on your CNY goodies!
>http://buff.ly/233JQpS
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Zalora

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Answer a simple question and share to win a $200 ZALORA shopping voucher!
>http://buff.ly/1ZZrgwF
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Zalora

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NEW ON ZALORA: KODZ
>http://buff.ly/22WPaLE
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Zalora

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Zalora

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New on ZALORA: Sundays
>http://buff.ly/1nlcpyV
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Zalora

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END OF SEASON SALE: ALDO & CALL IT SPRING
>http://buff.ly/1ntbTOY
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Mr Tan
 
Aldo
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Zalora

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Ladies, wanna look swag while getting fit? We’ve got you covered!
>http://buff.ly/1N6tRvj
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Zalora

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Time to hit it hard with style. Fitness apparels for every workout occasion
>http://buff.ly/1nhgsMc
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Zalora

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NEW ON ZALORA: BILLINI
>http://buff.ly/1Z71sfO
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End of Season Sale: Heels & Wedges
>http://buff.ly/1ZaAh9h
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Contact Information
Map of the business location
Keppel Towers , 10 Hoe Chiang Road, #18-01 Singapore 089315
Keppel Towers , 10 Hoe Chiang Road, #18-01SG089315
+65 3157 5555zalora.sg
Corporate OfficeToday 9AM–6PM
Wednesday 9AM–6PMThursday 9AM–6PMFriday 9AM–6PMSaturday ClosedSunday ClosedMonday 9AM–6PMTuesday 9AM–6PM
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Review Summary
3.6
35 reviews
5 star
17 reviews
4 star
4 reviews
3 star
5 reviews
2 star
2 reviews
1 star
7 reviews
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Gloria Arango's profile photo
Gloria Arango
7 months ago
I have made several purchases in some cases shoes sizing in clothing is not true to size in another occasion the wrong size shoes was delivery asked for a shop voucher refund up to here there has been no problem. I will write another review when i use the vouchers. The customer service staff was helpful and polite.
Arlenny Ahmad's profile photo
Arlenny Ahmad
6 months ago
Preorder for Hari Raya item from February 2016 cancelled on Raya eve. Was checking leading up to Hari Raya and each time something different is communicated. To add insult to injury, was offered a 15% discount code for use within three months. Informed refund will be done to original mode of payment but refund done for Zalora store credits instead?! Worst service ever, no effort put in for service recovery at all. Get your act together and take ownership instead of blaming supplier. Cant even communicate internally properly!
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Thu Lan Pham's profile photo
Thu Lan Pham
2 months ago
only thing to complain that delivery arrived home then only the shipper called me to ask where I was but I wasn't at home 😒
Arnaud Savigny's profile photo
Arnaud Savigny
8 months ago
Very bad customer experience: Wanted to change the article color and proceed to an exchange but they claimed the article couldn't be exchanged while it was still available on the website during all the time and they told me by phone that I could change it before sending it back. First time and last time I order on this website !
Navla Myt's profile photo
Navla Myt
a month ago
Horrendous, off-putting and substandard customer service. I have sent a dozen of emails over the span of 1 week without any respond, reply or explanation with regards to my order which was by the way placed 10 days ago! Take it from me, items and promotions are okay but service? APPALLING.
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David Wong
7 months ago
Worst service. First time buying things on line, delivery using third party delivery "Ninja Van". No wonder, probably item I bought disappeared like when a ninja throw smoke bomb and disappear. Worst experience calling the hotline, key in the order number. Always say key in the wrong numbers. Hello, order numbers are given by you. "Agent" speaks like robot, standard answer, "someone will reply your email". When email received, say the issue been resolved when obviously it has not. Not going shop with Zalora again.
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heng zhi sheng's profile photo
heng zhi sheng
10 months ago
Bought the item but didn't know when it will arrive... When it arrive today i was at sch and my bro was at home with no cash... Very unpleasant thing to know as previously when i bought stuff from zalora they would take the effort to message me to tell me whether im free that day or no. Very bad service
Seraphim Yee's profile photo
Seraphim Yee
8 months ago
Really bad CS team especially the people behind their social media accounts.