Surely Microsoft did some usability testing of their own...
As a designer, this is fascinating to watch. I actually like Windows 8 so far, but maybe that's because it was made by designers for designers? Empathy is hard but totally mandatory: Step into this guy's shoes for a second and design something kind! (Lesson 1: Unlike pros and power users, 'regular people' like their mouse more than their keyboard)
Watched this last night. Set my mind reeling. As far as I'm concerned, it provides a devastating case study of how we (America) are our own worst enemy. We create more problems than we solve, we're hurting ourselves, and we're decimating others.
This is war journalism at its best - an astounding and brave achievement by the filmmakers.