Response from the owner - 6 months ago
Dear Mr. Jai Kishan,
This is an official response from Y-Axis Client Relationship Department.
We understand that you are not satisfied with the service rendered by Y-Axis and as a result you have raised your concern in this forum.
As per our records, you had entered into a Service Level Agreement with us on 15/2/2013 towards HK-Hongkong-Full Service. Upon review of your case, I can see that we have met the deliverables promised like issuing check list, assisting on the sample documents etc., and were looking forward to collate and produce those to the assessing authority for a successful outcome. It is you who could not provide the funds statement on time. As per your request our Immigration Consultant had tried to help you in acquiring the funds required to be shown in the bank statement as per the requirement of the embassy. I would like to make it clear that it is not a deliverable of Y Axis and Nusrat, your Immigration Consultant had tried to help you out of GOODWILL, solely as a Customer Service Gesture. The agreement which was explained, read and then signed by you clearly states that there is no such clause mentioned that we are liable to help you in that regard. Also, please be informed that all our clientele are being served from Y Axis National Processing Centre located in Hyderabad and it is mentioned in the agreement under "1. SUPPLY OF SERVICE".
Our record also says that you have withdrawn / opted out of Honkong QMAS Visa services and were looking for conversion options to other countries as you were looking for a job overseas. We obliged and agreed to convert the consultation fee to couple of services : JAS-Smart Applicant Service (SAS) Any 1 City for Singapore and JAS-Y-Slide Share; considering your case as an exception, even though there was absolutely no lapse from our end.
Upon review of your case, I understand that your Resume Marketing Service for Singapore has been completed and account details have been handed over to you for your reference. Further, I understand that you have raised a concern towards Resume Marketing Service deliverable due to lack of response/ interview from the employers.
In regard to the same context, I would like to clarify that our Resume Marketing Service is not similar as placement abroad assurance, though we have a dedicated staffing team in place and as default, if there’s any suitable opening for any of our clients, we forward their resume to the team for consideration. During the Resume Marketing Service our consultant would forward your resume to the essential employer database (for the selected country) and also apply to open jobs (online) which would be posted by employers on popular job portals so that your resume is kept in their database and the employers will revert as and when there is an opportunity available with them. Kindly keep a track on the account and revert to the email alerts received from the employers.
Please be informed that Y-Axis does not provide any commitment on certain number of leads or assured interview calls. Resume marketing response is totally at the discretion of employers and available requirement during that point of time. Our resume marketing deliverables were clearly explained by our Counselor at the initial counseling stage and upon signup you have signed a legal agreement which also narrates the resume marketing service deliverable, duration of resume marketing, refund scope and many other important clauses. However, we do always give honest try to extend our services so that our clients can be happy.
We are a customer centric organization and value all our clients and ensure professional services throughout all our existing processes. We thrive on being a clean company whose has been entrusted with the job of helping people get a career path and a better life. We advise that you go to our website http://www.y-axis.com or visit one of our offices to see true success stories.