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Wow Now
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Customer Experience Transformist
Customer Experience Transformist

13 followers
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My announcement for Yellow Goldfish Book launch today was going to be slightly different then what you see in banner and collage image till this morning I sat to finalize it before sending out my newsletter. And then, just like we describe on page 242 of…
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The recordings of the Facebook livestream are on Facebook! Check them out before they are gone. Yellow Goldfish starts at 1:16:00 :-) with my favourite part at 1:30:00 https://buff.ly/2BL1eeE
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Great to be published by Customer Experience Magazine (CXM)
#happiness #happinessdrivengrowth #customerexperience #magazines Happiness Driven Growth: A Better Business Model - Customer Experience Magazine
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Excited to be a Judge for the International Customer Experience Awards 2018 @IntCXAwards on November 15th in Amsterdam!
These Awards recognise and celebrate the delivery of exceptional customer experience under 19 different categories. Do you have a best practice case? Get the global recognition you deserve by submitting your entry. Deadline is 07th August 2018. https://buff.ly/2lPFOCw 
Looking forward to seeing all these cases and to catching up with so many other CX experts attending on the 15th!
#customerexperience #awards #judge #bestpractices
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Great article on the subtle difference between Employee engagement and Employee happiness Employee engagement and happiness | Insights | Friday
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Revenue & growth are consequences of customer choices, which are driven by their happiness.
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Do you want to increase your CX knowledge with theory, practice and peer to peer exchange and/or prepare for the CCXP exam but missed out on our Early Bird rate? If you are a CXPA member, @Nienke Bloem CCXP and I got you covered! You can still sign up at the special CXPA rate of 1500€! But be quick we only have 3 spots left. #CXPA #CXmasterclass #CCXP #CustomerExperience #learnconnectgrow http://bit.ly/2oNlYKd
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Our CX Masterclass’ customers voice!
Thanks @Eveliene Olsthoorn. Great to have had you join our class and the CCXP community! And now also the CXPA NL team board!
Do you want to increase your CX knowledge and/or prepare for the CCXP exam, with me & @NienkeBloem, like Eveliene did?
Registrations are now open for our upcoming class on June 7-8.
Join us to learn, connect, grow while having fun!
#CXmasterclass #CCXP #CXProfessionals #CX #CXPA
#learnconnectgrow
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Our CX Masterclass’ customers voice!
Thanks @Daniel Bogaards. Great to have had you join our class and the CCXP community! 92% is one of the highest % we have seen so far, so huge kudos to you!
Do you want to increase your CX knowledge and/or prepare for the CCXP exam, with me & @NienkeBloem, like Daniel did?
Registrations are now open for our upcoming class on June 7-8 and places are going quick.
Join us to learn, connect, grow while having fun!
#CXmasterclass #CCXP #CXProfessionals #CX #CXPA
#learnconnectgrow
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Proud of the impact and results that we are having with our CX Masterclass:
- of 13 CCXP in NL, 9 had joined one of our classes before taking the exam
- all the 9 participants (out of 32 so far) who went for the exam passed it and became CCXP;
- overall our 3 classes had a value rating of 4,5 out of 5, an NPS of 81% and an average contribution to attendees happiness of 7.7 points on a scale of 10.
Do you want to increase your CX knowledge and/or prepare for the CCXP exam?
Registrations are now open for our upcoming class on June 7-8.
Join us to learn, connect, grow while having fun!
#CXmasterclass #CCXP #CXProfessionals #CX #CXPA #learnconnectgrow
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