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WorkFlex Solutions
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Intelligent Intraday Automation™
Intelligent Intraday Automation™

13 followers
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NICE acquires WorkFlex to revolutionize workforce management allowing organizations to easily transform to adaptive workforce engagement. http://bit.ly/2wSiiZn
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The Story of Seth, Contact Center Agent. http://bit.ly/2wO2oiM
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Happy agent equals happy customer. It may sound clichéd, but it's true, according to the research. And it's just common sense. Think about it. Aren't you a better employee when you're happy at work? http://bit.ly/2xSirjm
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WorkFlex OEM partner NICE has a new video out explaining and extolling the considerable virtues of their WFM system's intraday management capabilities. We love the video! And we're proud to be the technology powering part of the capabilities. Check it out: http://bit.ly/2fDOxrZ
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Trust is the cornerstone of well functioning, successful organizations. Contact centers are no exception and WorkFlex is proud to offer these enterprises one avenue to build trust among their employees: http://bit.ly/2hy8b5i
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"Customer service excellence" is a goal nearly every organization strives for. It's often part of company mission statements. Delivering on the mission is no easy task, however, because the life of a customer service rep is anything but easy! You can help them: http://bit.ly/2xgC2qz
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Five generations of agents embracing one technology? http://bit.ly/2f2E6hb
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Check out a comparison of two contact center surveys on the value of schedule-change empowerment: one of management and what they think their agents think, and one of agents themselves. http://bit.ly/2xOEy79
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Shrinkage happens. Shrink it! We'd love to help you get there. http://bit.ly/2vECNrS
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