Profile cover photo
Profile photo
WorkFlex Solutions
12 followers -
Intelligent Intraday Automation™
Intelligent Intraday Automation™

12 followers
About
WorkFlex Solutions's posts

Post has attachment
So many definitions of Utilization exist in the contact center industry. Fortunately, there's a one-step solution to improving it! http://bit.ly/2oLkKiv 
Photo

Post has attachment
Over at the Pipeline blog, Tiffany LaReau wrote up a post on what was new in the offerings of sponsors and vendors at SWPP 2017. We were pleased as punch that she made a very friendly mention of the new gamification capability WorkFlex presented at the event! http://bit.ly/2p8u8Ld 

Post has attachment
Having your cake and eating it, too? Doesn't happen often, but in this case, yes you can! http://bit.ly/2p30HKv 
Photo

Post has attachment
Winning the Staffing Wars in the "Game of Gigs"! Yes, you can attract and retain great contact center agents. http://bit.ly/2nDtQtY
Photo

Post has attachment
Do workforce administrators and agents really want total intraday process automation in the contact center? “Real-time adaptive scheduling” provides them with it whether they do or not. http://bit.ly/2nDFQ1X 
Photo

Post has attachment
We are partying and throwing the confetti here at WorkFlex these days. We've received our third patent! Check out the details here: http://bit.ly/2n3Tb1G
Photo

Post has attachment
What do you do when your agents don't show in a blizzard? http://bit.ly/2mrYV3l 
Photo

Post has attachment
SWPP did a survey of their members in late November 2016. WorkFlex sponsored the survey. The subject was the relative value of schedule-change empowerment vs. higher wages to current agents and potential recruits in the contact center. Check out the results! http://bit.ly/2n48Alv
Photo

Post has attachment
What's the number one reason employees stay on the job? http://bit.ly/2mj8yD2
Photo

Post has attachment
Join us in Nashville later this month for the 2017 SWPP Annual Conference. We'll be presenting and doing a demo! http://bit.ly/2lQe3u6 
Photo
Wait while more posts are being loaded