Response from the owner - 2 months ago
I'm very sorry you are upset but your little guy was matted and would need to be shaved. We were letting you know that we could not guarantee he would not be uncomfortable after because of the mats. Nobody mentioned a vet or razor burn. As far as I know I am the only groomer who offers free grooming for service dogs , rescue groups, fosters and shelters so your claims are ridiculous and horrible. Maybe you should get to know me first. We do discourage barking upfront because it gets the other dogs barking and can be distracting for a dog being groomed.