, there isn't a phone number to find because we don't provide (incoming) phone support. If you rate the quality of support on whether there is a number to call, then I suppose you're right. If you rate it on quality of response then our support is excellent. Don't take our word for it, look at our TrustPilot reviews. :)
There is a school of thought that believes inbound phone support is inefficient and a source of customer frustration and disenchantment. Many of us here have been in the industry for almost 20 years now, and our experience tends to make us agree with that. I understand that from a consumer standpoint people have come to expect phone support, but it's rare to get anything but low-level scripted support from a tier 1 phone answerer. Outsource that support (as most low price hosts do) and the problem is magnified.
Every member of our support staff is Tier 2 or tier 3 level (our system administrators and even our CTO also answer support tickets), and they all work out of our Pasadena California offices. It's worth noting too that the support staff will make outgoing calls to customers when they believe a call would expedite the resolution of an issue. That's what we're all about, resolving problems efficiently and quickly.
I know it may take some getting used to, but having someone with that level of skill and experience on the other end of an email is always going to be a better support experience than talking to an unskilled or inexperienced person on the phone.
Sorry for the long answer, but it's an issue that comes up from time to time and we want to be clear about why we do things the way we do.