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Wim Rampen
Works at Delta Lloyd Groep
Attended St. Willibrord Gymnasium
Lives in Netherlands
424 followers|16,852 views
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Wim Rampen

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I just posted: The answer to this question might actually provide you with some actionable insight.

With little time to write these days I thought I’d try this new format of short insights in a format that you can easily download and share. This is the 2nd. You can find the first on Customer Journey mapping here. I hope you enjoy it. If you do, or…
With little time to write these days I thought I'd try this new format of short insights in a format that you can easily download and share. This is the 2nd. You can find the first on Customer Jour...
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Wim Rampen

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Geknapt

Op 4 mei knapte er iets, in het land van de Vrijheid, bij een Moslim Geprovoceerd tot de nieuwe as van het kwaad Mag niet, kan niet, maar verbazen doet het niet De korenmolens spuwden direct hun gallige garen Bij mij knapte er ook iets Toen ik de tweet…
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Wim Rampen

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In case you missed it earlier this week
I've been involved in Customer Experience (Management) since the beginning of my career. And for as long as I can remember we (me included) have been measuring success of our efforts through metric...
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Nice! … Baby
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Wim Rampen

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New blogpost: Measuring Customer Value in Experience?

I’ve been involved in Customer Experience (Management) since the beginning of my career. And for as long as I can remember we (me included) have been measuring success of our efforts through metrics like Customer Satisfaction, Customer Retention,…
I've been involved in Customer Experience (Management) since the beginning of my career. And for as long as I can remember we (me included) have been measuring success of our efforts through metric...
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Wim Rampen

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It's not that long ago. An ordinary evening on my couch at home surfing my streams as they flow through Twitter, LinkedIn, Gmail, Feedly etcetera. I was reading a post shared by @roosvanvugt: "5 th...
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Wim Rampen

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Here's my latest post: Thinking in Paradoxes. 
It's not that long ago. An ordinary evening on my couch at home surfing my streams as they flow through Twitter, LinkedIn, Gmail, Feedly etcetera. I was reading a post shared by @roosvanvugt: "5 th...
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Wim Rampen

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Five Things You Need To Remember When Mapping The Customer's Journey

Five Things To Remember When Mapping The Customer's Journey
Five Things To Remember When Mapping The Customer's Journey
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Wim Rampen

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Terug naar het dorpsplein van weleer. Waar mensen en merken elkaar nog in de ogen keken. Waar persoonlijke relaties bepaalden bij welke marktverkoper je je inkopen deed. Die dynamiek, maar dan in het...
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I think we need a serious upgrade of our Customer Experience Measurement approach..  You?
I've been involved in Customer Experience (Management) since the beginning of my career. And for as long as I can remember we (me included) have been measuring success of our efforts through metric...
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Not that Soenil needs it, but because he deserves it!

http://www.restaurant-delindehof.nl/
reviewed:
Restaurant De Lindehof B.V.
Beekstraat 1, 5671 CS Nuenen, Nederland
I've dined there a couple of times over the past years. Most recently just a couple of weeks before they received their 2nd Michelin star. We always loved dining there because of the great mesh-up of tastes and the friendly, far from posh, service. The last time was even better then before. All at our table of 6 agreed that this was very very very special. I've been trying since to find excuses to visit Soenil again. I will soon! Highly, highly recommended!
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Wim Rampen

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It's not that long ago. An ordinary evening on my couch at home surfing my streams as they flow through Twitter, LinkedIn, Gmail, Feedly etcetera. I was reading a post shared by @roosvanvugt: "5 th...
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Wim Rampen

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Sunday reading! thx +Riitta Raesmaa
 
The business implications of the Internet of Things - a compendium by the MIT Technology Review
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Have him in circles
424 people
Arjen vdBas's profile photo
Paul Greenberg's profile photo
Kees Suijkerbuijk's profile photo
Mary Pope's profile photo
Alex Zonderman's profile photo
Martin Hill-Wilson's profile photo
Aina Neva Fiati's profile photo
Dave Brock's profile photo
STANISLAUS AGUS SUPRIYONO's profile photo
Work
Occupation
Manager Customer Intelligence, Customer Experience & Brand Management (OHRA) Delta Lloyd Group
Skills
Marketing, Analytics, Customer Service, Customer Experience
Employment
  • Delta Lloyd Groep
    Manager Customer Intelligence & Brand Management (OHRA), 2012 - present
    Combining quantitative and qualitative insights in Customer behavior and the Customer's experience to enhance the OHRA brand's value proposition(s), how we communicate about the vp and the way we deliver against our Customer's expectations of it.
Places
Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Currently
Netherlands
Story
Tagline
Thoughts, Explorations & Concepts for Customer Driven Marketing & Service Innovation
Introduction
Besides through my Blog and Twitter, I'm using this space to engage with whomever has an interest in Customer (Experience) driven Marketing and Service Innovation and is willing to contribute, share and discuss those and related topics.

Please join me!

P.s. I also have a LinkedIn account. We can connect there if you like, under the condition we've actually met and/or talked to each other.
 
Education
  • St. Willibrord Gymnasium
    High School / Middelbare School, 1984 - 1990
  • Utrecht University
    European Public & Business Law, 1991 - 1997
  • London Business School
    Emerging Leadership Program, 2006 - 2006
Basic Information
Gender
Male
Relationship
Married
Apps with Google+ Sign-in
Wim Rampen's +1's are the things they like, agree with, or want to recommend.
Social media en het vergeten geheim van de marktverkoper
www.marketingfacts.nl

Terug naar het dorpsplein van weleer. Waar mensen en merken elkaar nog in de ogen keken. Waar persoonlijke relaties bepaalden bij welke mark

Simplicity is key to self-service success | Gerry McGovern
www.gerrymcgovern.com

Simplicity should be to self-service as chocolate is to joy or sadness is to taxes. Human-to-human service (the 'opposite' of self-service)

How CIOs can avoid the pitfalls of a digital transformation program | Li...
www.linkedin.com

In most of the companies I have worked with, the CIO has not had overall responsibility for digital transformation. More often than not, tha

Predictions & The Growth of Car Sharing Services
www.linkedin.com

Not a day goes by without some report being published about the adoption of new technology, new services and/or new business models. Many of

You Can't Own Your Customers' Decision Journey, but You Can Try
www.inc.com

The job of marketing is not to sell more stuff. It is to solve consumers' biggest problems during critical points in the path toward resolut

Content marketing definition & overview: what is content marketing?
www.contentmarketingexperience.com

A content marketing definition and approach, focused on the customer, including a list of content marketing resources.

Are You Riding The Customer Experience Hobby Horse Into Wasteland?
wimrampen.com

Today I would like to get back to the omni/multi/cross-channel theme in Customer Experience Management, for I'm seeing some hard to get rid

Experience Economy, Economy Of Experiences, Or..
wimrampen.com

A couple of days ago Joe Pine tweeted on how the new European Union needed ‚my’ (and your) help on the Public Consultation about the „Experi

Edge Perspectives with John Hagel: Strategy Made Simple - The 3 Core Str...
edgeperspectives.typepad.com

In increasingly turbulent and complex times, we understandably fall prey to a dangerous temptation – both as institutions and individuals. W

There is a Big Difference Between Can't and Won't
mjayliebs.wordpress.com

A series of recent experiences on the customer side shed light on what I believe is a growing problem, possibly made worse by the public nat

Customer relationship and the end of online communities
www.duperrin.com

Communities are dying out as customer relationship tools. People want individualized relationships and their expectations have been misunder

The World’s Most Innovative Countries: The Global Innovation Index 2013
knowledge.insead.edu

INSEAD-WIPO-Cornell University rank 142 countries on their innovation capabilities. Sixth annual index reshuffles the top ten and shows gap

RoomE – A new shape of personal computing
feeds.frogdesign.com

Excerpt Homepage: “The future of the computer is to essentially make it disappear" Author: Jared Ficklin Content: “The future of the compute

How Industrial Design has Changed in the Last 10 Years?
feedproxy.google.com

A great little video that accurately describes the changes the Industrial Design profession has gone through in the last 10 years. Notably h

Magic Beans Marketing
iterativepath.wordpress.com

Sometime back Motoko Rich, economics reporter for Times, wrote this about the lessons he started seeing in children's stories. These days, p

Automation and context of use
processforusability.blogspot.com

The Heyns report on Lethal Autonomous Robotics makes a distinction between autonomous and automatic. “Autonomous” needs to be distinguished

Stop Thinking in Two Dimensions
mjayliebs.wordpress.com

The language of computers is binary, it is ruled by ones and zeros 1/0. I fear that this has rubbed off on us humans; Yes/No, Black/White, L

Storytelling for Designers — Playpen
www.polaine.com

As a design educator I watch and read a lot of project presentations. I worked out the other day that I must have seen at least 2,000-3,000

Product Design with Lean Startup
designmind.frogdesign.com

On July 3, frog’s Milan studio will host a Lean Startup Circle to discuss the methodology, challenges, and best practices. Click here for mo

Irving Wladawsky-Berger: The Continuing, Transformative Impact of IT
blog.irvingwb.com

Last month, the McKinsey Global Institute published Ten IT-enabled business trends for the decade ahead. As is generally the case with McKin

I've dined there a couple of times over the past years. Most recently just a couple of weeks before they received their 2nd Michelin star. We always loved dining there because of the great mesh-up of tastes and the friendly, far from posh, service. The last time was even better then before. All at our table of 6 agreed that this was very very very special. I've been trying since to find excuses to visit Soenil again. I will soon! Highly, highly recommended!
Public - 6 months ago
reviewed 6 months ago
Ik kom hier met regelmaat voor de wijninkopen. De start van het nieuwe seizoen is altijd weer iets om naar uit te kijken bij Van Eijck's. Een mooie proeverij van al het nieuws dat ze weer hebben uitgezocht. Een echte aanrader om met de zaak en de wijnen kennis te maken. In alle prijsklassen. Goede wijn voor het dagelijkse glas en bijzondere, verrassende wijnen voor bij de mooie momenten. Ik ben fan!
Public - a year ago
reviewed a year ago
3 reviews
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