Response from the owner - 4 months ago
Hi Raghuveer, penalties are not to make money but to act as a deterrent to prevent over speeding.
Similarly, late return penalty is also to avoid unpleasant experiences that a customer has to go through while having to wait for a long time to collect your bike, just because someone else has taken your time for granted and not planned to return on time or extend the booking accordingly.
That said, we have put together our policies reasonably after careful consideration and market research. The penalties are only there to ensure that the hirers operate within these guidelines.