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West Herr Chrysler Jeep
Jeep Dealer
Today Closed
19 followers|779,738 views
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3599 Southwestern Blvd Orchard Park, NY 14127
3599 Southwestern BoulevardUSNew YorkOrchard Park14127
Jeep Dealer, Car Dealer
Jeep Dealer
Car Dealer
Used Car Dealer
Today Closed
Sunday ClosedMonday 9AM–9PMTuesday 9AM–9PMWednesday 9AM–6PMThursday 9AM–9PMFriday 9AM–6PMSaturday 9AM–5PM
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Review Summary
4.2
45 reviews
5 star
35 reviews
4 star
1 review
3 star
No reviews
2 star
2 reviews
1 star
7 reviews
"Great experience, I dealt with Darren L. he was a great salesman."
"It was a really good day and I can't wait for the 1st free service appointment."
"I watched how many sales people looked at my daughter and dismissed her."
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Maria's profile photo
Maria
3 months ago
A few weeks ago I went and walked around found something I liked so I went in so I could find out some info on the vehicle I liked. My cousin and I walked into the showroom where there were no other customers but 7 or 8 employees standing around talking to each other. We looked at the vehicles inside for a few minutes and no one said hi or even acknowledged us. I was ready to buy a new vehicle from here but left disappointed and annoyed that we didn't even get a hello! I won't be returning here and I will tell anyone that says they're looking for a new vehicle not to go here either.
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Response from the owner - 2 months ago
Maria, we are very sorry to hear this and would appreciate the opportunity to make things right. Would you be able to reach out to our general manager, Brian Cosen, at your convenience? He can be reached at (716) 662-4400 or bcosen@westherr.com. We apologize for your experience and appreciate the feedback.
Siberia Copper's profile photo
Siberia Copper
3 months ago
I left pretty quickly, I had never felt more pressured to purchase a vehicle before. Took my business elsewhere.
Response from the owner - 3 months ago
Siberia, we're sorry to hear this and if there is anything you'd like to share with our general manager, Brian Cosen, he can be contacted at bcosen@westherr.com. Thank you for sharing your feedback.
Heather Modica's profile photo
Heather Modica
9 months ago
I've purchased my last 3 vehicles from West Herr and my husband just purchased his first from West Herr last week. I've always had a good experience with them and have always felt that they were honest. Steve the Sales Manager is great and works hard to make sure the customer is satisfied.
Response from the owner - 9 months ago
Heather, thank you for the feedback. We hope your husband enjoys his new vehicle!
Larry Thompson's profile photo
Larry Thompson
4 months ago
Several salesmen ignored me as if I weren't important. So I bought my new car from someone else.
John Miles's profile photo
John Miles
3 months ago
Great to work with. They got my the exact color and options that I wanted from a nearby dealer and I was able to take delivery within a few days. They didn't push anything that I didn't want and didn't try to sell me a vehicle just because it was already on their lot. Very responsive to phone calls and emails and quickly addressed any questions I had during the process.
Response from the owner - 3 months ago
Thanks for sharing your feedback, John. We truly appreciate your business and thank you for choosing West Herr!
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Alexander Skalyo
9 months ago
I had a very pleasant experience at West Herr in Orchard Park. Everyone at the dealership was extremely friendly and accommodated myself and my family with everything to make the car buying experience as easy as possible. My salesman Cal made the process exceptionally smooth and made sure that I was comfortable with leasing and answered any questions that I had. I would definitely recommend West Herr for any car buying or leasing in the future and will for sure be going back.
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Response from the owner - 9 months ago
Thanks for choosing West Herr, Alexander!
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Rob Guido
9 months ago
I'd give 10 stars if I could. First of all, I hate car shopping, but Mike Campbell and Cal Tobias have changed that! Cal quickly responded to numerous texts and questions, and helped out throughout the whole process.... he even gave my kids pizza. Pizza and a Cadillac.... how can you go wrong????? Thanks West Herr and Cal!!!
Response from the owner - 9 months ago
Thank you, Rob! We appreciate your business. Enjoy your Cadillac!
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Sean Gibbons
3 weeks ago
Great people, even better deals!!!

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