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Clik Elite Bags & Great Customer Service

Every so often, your run into problems with products, and you have to deal with customer service. Most of the times, we never have to engage the warranty department, but when we do, it's a mixed bag. Sometimes service is great, sometimes it's horrible.

I have a Clik Elite ProBody Sport bag. It's a great bag for short hikes and short treks. It's light weight, has a built in rain cover, hydration pouch, and enough space for a 2 lenses and a bunch of accessories.

Recently the zipper area started to fray and the weather proof seal started to rub off. It's been about 6 months since I bought the bag, and I don't abuse the bag. So I contact RMA at Clik Elite, and sent them the picture in this post. They responded and quickly sent me an RMA number.

A couple days later, I sent them the bag, and realized after sending it that I forgot a couple of memory cards in the bag. I contacted them and Alex, from Clik, responded that they will take care of it. The day after they received my bag, Alex sent me a note that they will be sending me a new bag with my cards in the bag.

I really appreciate good customer service. I hear about Thinktank, F-Stop, but rarely hear about Clik. I figured I should share my experience. So, if you're considering getting a new bag, be sure to check out Clik bags.

http://www.clikelite.com/

You can find them on Amazon.com too.
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Robert Voight's profile photoWes Lum's profile photoChristopher Cabjuan's profile photoMichael Seneschal's profile photo
8 comments
 
I agree. I feel like customer service is part of the buying decision. Good customer service is a good long term business model, since it gives customers confidence to stay with that company. 
Wes Lum
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Michael, definitely! And you normally only hear about the complaints. I think good service should always be considered when making purchases.
 
good for ya!

good customer service should always be shared just as often as the consumer-rants-from-hell stories, helps weed out the lousy after-sales services from the market. hope the first one was just a bad batch, though I worry about the same thing happening to the replacement bag, do keep us updated
 
Realy good service! Especially new bag with old cards :).
I use Domke camera bags for many years, and so far has got no problems in any aspect.
Wes Lum
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Wesley, yeah, will do...but to be honest, I'm okay if it wears again. I don't expect bags to last forever. After a year of using the bag, I probably would've been okay with the wear at that point...just seemed odd that the weather seal started fraying so quick.

Robert, never heard of Domke bags, but good to know in case I look for another in the future :D
Wes Lum
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Wow Robert, those bags look pretty neat. I'll definitely keep them in mind next time I'm looking. Thanks.
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