Response from the owner - 5 months ago
We apologize for any miscommunication about your service. However, as a continual service company, we provide lawn care to homeowners year after year, until a request is made for the service to stop. That request must involve contacting our customer service team, as they handle and document any changes regarding an account. We provide notice of our continual service on each invoice delivered at the time of an application, on our confirmation letters, and three times over the course of the winter on the outside of our envelopes with enclosed information about upcoming services. If this was not made more clear, we sincerely apologize - we do our very best to make sure all customers are aware of this practice! It is an industry standard (regarding lawn care services) to renew customers, as lawn care is an annual maintenance, and not intended to be used "as needed" (a lawn needs regular feeding to be healthy).
If you have spoken with our customer service team and requested to discontinue your services, no future services will be applied - however, a balance from previously completed applications (before a documented cancellation with our team) may still remain. We encourage you to reach out to our customer service team for help in resolving this matter. We do keep a detailed records of correspondence in every customer's account, and do so each and every time we contact (or are contacted) by our customers. This is a strict policy of our administrative department, and not something we take lightly. While you may be frustrated, please remember that we appreciate your kindness, patience, and respect in advance. Communicating with employees in the fashion you suggested will not expedite this process.