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Webloyalty UK and IE
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Webloyalty is a leading reward programme provider, working with major online retailers to help them build stronger, more profitable, relationships with their customers.
Webloyalty is a leading reward programme provider, working with major online retailers to help them build stronger, more profitable, relationships with their customers.

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UK retailers put a lot of time and effort developing and investing in their core business. But nowadays, consumers spend a growing portion of their disposable income on non-shopping activities such as eating out and other leisure pursuits. In such a…

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In recent years, UK retailers have worked hard to offer consumers a broader variety of channels and touchpoints to accommodate their shopping needs. But what impact has this had on bricks-and-mortar shops? Are they still relevant in the age of ecommerce?…

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The Digital Innovations Report 2016 is now availble to view and download. Follow the link to find out who made it to the top of the list this year: http://webloyalty.co.uk/digitalinnovations
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Technology, double-edged sword for consumer loyalty

More than any other factor, technology has changed the face of the UK retail industry in the last decade. Consumers today “have much more choice over how and where they shop, mostly thanks to the rise of online and digital,” shows Webloyalty’s most recent…

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We interviewed Tim Robinson, Doddle CEO, to investigate what innovations they are introducing to transform package delivery services in the UK.

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Good shopping experience remains key driver of consumer loyalty

It would be easy to forget in this age of online shopping that a positive experience remains essential to capture and retain consumer loyalty. That’s one of the key findings in Webloyalty’s most recent report, The Unfaithful Consumer. With more than 50%…

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Rise of National Living Wage not all gloom and doom for retailers

Since 1 April 2016, workers 25 and above must be paid £7.20 an hour (up from £6.50) in a series of gradual increases culminating with a National Living Wage of £9 an hour by 2020. The change is likely to be very popular with the affected 1.3 million…
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